Very quick turnaround from initial phone call to an ultrasound in Banstead and then an email with all photos and full details of all issues. Very professional and parking was easy. Will certainly s... See more
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Review summary
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Reviews shaping this summary
I attended ultrasound scanning in C. London clinic. Gwen is absolutely professional. She explained every observation during scanning and is very patient in answering my questions. She gave advices to... See more
Relaxed experience, very well taken care of. Sonographer Elham was fantastic. Explained next steps for me and took the time to answer my husband's questions on the phone. Report received quickly with... See more
Company replied
I visited the clinic again as I just love the service they provide. This time I had the most wonderful gentleman do my scan - so thorough and wonderfully caring. He suggested a second scan and I’m gla... See more
Company replied
Company details
Written by the company
Phoenix Ultrasound Clinic is a trusted private ultrasound clinic in the UK, offering a full range of high-quality diagnostic ultrasound scans in a comfortable, patient-focused environment. We specialise in: - Pregnancy Scans (including early pregnancy, gender, growth, and wellbeing scans) - Women’s Health Scans (pelvic, abdominal, breast, and fertility assessments) - Men’s Health Scans (abdominal, prostate, testicular, and urinary system evaluations) - Vascular Doppler Scans (including DVT, carotid artery, and peripheral vascular assessments) - MSK (Musculoskeletal) Scans for joint, tendon, and soft tissue issues - Shear Wave Elastography for advanced liver and tissue stiffness evaluation Our team of highly experienced sonographers and clinicians use the latest ultrasound technology to deliver fast, accurate, and reliable results — often with same-day appointments and reports. At Phoenix Ultrasound, we are committed to providing clear answers and peace of mind with every scan, ensuring all patients are treated with care, respect, and professionalism.
Contact info
1 Portpool Lane, London, EC1N 7UU, EC1N 7UU, London, United Kingdom
- 020 3318 1373
- Contact@phoenix-ultrasound.co.uk
- phoenix-ultrasound.co.uk
4.9
Excellent
388 reviews
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Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Very professional service
Very professional service. Staff were charming and explained everything thoroughly. Results were super fast and arrived the next day
Banstead location could do with smartening up as it’s a little shabby
14 June 2026
Reply from Phoenix Ultrasound
Thank you so much for taking the time to share your experience.
It’s lovely to know that you felt well looked after by the team and that you received your results so promptly.
We also appreciate your honest feedback about the Banstead clinic and will certainly take it on board.
Every thing from the receptionist to…
Every thing from the receptionist to the doctor who did the scan
13 June 2026
Reply from Phoenix Ultrasound
Thank you so much for your lovely feedback.
It’s wonderful to know that you were happy with everyone who looked after you.
We really appreciate you taking the time to share your experience.
Great experience
Very easy to book. Upon arrival seen promptly. The doctor was very informative and listened to my concerns with genuine interest. While the ultra sound was taking place he explained things in detail and made sure I understood.
I would highly recommend using this service.
17 June 2026
Unprompted review
Reply from Phoenix Ultrasound
Thank you so much for your lovely review.
We’re really pleased that you had such a positive experience and felt in good hands throughout your visit.
Your recommendation means a great deal to us.
Knee Ultrasound Scan
I recently had an ultrasound scan on my knee at the Banstead clinic. Staff were friendly and the Sonographer was very thorough. A detailed report, along with images, were emailed to me on the same day. I was very impressed with the service I received from Phoenix-Ultrasound.
17 June 2026
Unprompted review
Reply from Phoenix Ultrasound
Thank you so much for your wonderful review.
We’re delighted that your visit to our Banstead clinic left such a positive impression.
It’s always rewarding to know that the care and attention from our team made a difference.
Thank you for choosing Phoenix Ultrasound and for your kind recommendation.
Reply from Phoenix Ultrasound
Thank you so much for your lovely review.
We’re very grateful for your kind words about the team.
It was a pleasure to look after you, and we hope to see you again should you need us in the future.
The service/ staff was quick and…
The service/ staff was quick and efficient, the specialist who did my ultrasound was very knowledgeable and gentle in hearing my concerns and to explain the results of the test.
15 June 2026
Reply from Phoenix Ultrasound
Thank you for your lovely review.
We’re so pleased you had such a positive experience with the team and felt you were in good hands throughout your appointment.
We’ll be sure to pass your kind words on to the specialist who carried out your scan.
Reply from Phoenix Ultrasound
Thank you for your lovely review.
It’s great to know that you felt well looked after by our team.
We really appreciate your kind words and support.
Ultrasound
Incredible specialists (via ultrasound) that were able to identify the problem that was missed with ultrasound at other places.
30 May 2026
Reply from Phoenix Ultrasound
Thank you so much for your kind review.
We’re very pleased that your appointment provided some much-needed clarity and helped move things forward for you.
Wishing you all the very best.
Friendly and efficient service
Friendly and efficient service. The staff at the clinic made me feel at ease. Very easy bookong process and quick turnaround time with my results.
1 June 2026
Reply from Phoenix Ultrasound
Thank you so much for taking the time to leave us a review.
It’s lovely to know that you had such a positive experience with the team and that everything went smoothly from booking through to receiving your results.
We really appreciate your kind words.
I was seen on time
I was seen on time. They explained the procedure to me and everyone was pleasant.
11 June 2026
Reply from Phoenix Ultrasound
Thank you for taking the time to share your experience.
We’re pleased that everything went smoothly and that you felt comfortable and well looked after during your appointment.
We really appreciate your kind feedback.
Very highly trained experts
I have been to Phoenix Ultrasound several times now for both preventative screening and for an urgent screening for my mother. They are always brilliant - they are very highly trained experts, really kind and they have new scanners that are far better than the NHS. This really saved my mother when they discovered she had a large lump on her throat - they were able to assess whether it was likely to be cancerous with the new Sheer Wave Elastography scan and this greatly helped her Endocrinologist assess her condition and treat it as fast as possible.
9 June 2026
Unprompted review
Reply from Phoenix Ultrasound
Thank you so much for such a heartfelt review.
It means a great deal to know that you and your mother have felt so well supported by our team, particularly at such an important time.
We’re very grateful for the trust you’ve placed in Phoenix Ultrasound over the years, and for your kind words about our team and technology.
Wishing your mother all the very best.
Visit to Phoenix UltrasoundPleasant reception and professional…
Pleasant reception and professional treatment. Appointment was also on time.
8 June 2026
Reply from Phoenix Ultrasound
Thank you for your kind review.
We’re delighted that you had a positive experience with us and that everything ran smoothly on the day.
Your feedback is very much appreciated.
Professional , competent and friendly
A fuss free, professional, competent and friendly experience. Good patient parking, on time and did not feel rushed through. Online booking was easy. Would highly recommended Phoenix Ultrasound. I was treated with care and concern.
7 June 2026
Reply from Phoenix Ultrasound
Thank you so much for such a thoughtful review.
It’s particularly rewarding to know that you felt genuinely cared for and that your experience was comfortable from start to finish.
We’re very grateful for your recommendation and for choosing Phoenix Ultrasound.
Wishing you all the very best.
Met all expectations and great sonographer
Relaxed experience, very well taken care of. Sonographer Elham was fantastic. Explained next steps for me and took the time to answer my husband's questions on the phone. Report received quickly with the images. Really great experience that met all my expectations. Could not ask for more. Free car park to the front of the building a bonus.
4 June 2026
Reply from Phoenix Ultrasound
Thank you so much for such a lovely review.
It’s wonderful to know that Elham took such good care of you and your husband, and we’ll be sure to pass your kind words on to her.
Wishing you both all the very best.
No referrals needed
No referrals needed, open when other places are closed, great professionals , easy booking
7 June 2026
Reply from Phoenix Ultrasound
Thank you for your lovely feedback.
We’re glad you found it easy to arrange your appointment and appreciated being able to access our service when you needed it.
It’s always reassuring to know that the flexibility we offer made things a little easier for you.
STAFF WAS VERY PROFFESSIONAL
4 June 2026
Reply from Phoenix Ultrasound
Thank you for your kind review.
We really appreciate you taking the time to recognise the professionalism of our team.
Your feedback means a great deal to us.
Good experience at scan appointment
Easy to book an appointment, arrived on time and seen promptly. Staff was courteous and helpful. Scan was performed confidently and efficiently. Scan report and scan data were transmitted by email promptly. Report was clear and scan data could be readily interpreted.
31 May 2026
Reply from Phoenix Ultrasound
Thank you for taking the time to share your experience.
We’re also pleased that your report and scan images were easy to access and understand.
We really appreciate your feedback.
Comfortable experience
Comfortable experience, felt that the sonographer has more experience than average!
5 June 2026
Unprompted review
Reply from Phoenix Ultrasound
Thank you so much for your kind review.
It’s lovely to know that you felt comfortable and confident in the care you received.
We really appreciate you taking the time to share your experience.
Reply from Phoenix Ultrasound
Thank you for your lovely review.
We’re glad you felt comfortable during your appointment.
Wishing you all the very best.
On the web page reads that one can go…
On the web page reads that one can go to Banstead, but we were told that there we could only go to London.
You should update de Web page.
It was a very great service.
2 June 2026
Reply from Phoenix Ultrasound
Thank you for bringing this to our attention, and for your kind words about the service.
We’re sorry for the confusion regarding Banstead and will make sure the information on our website is checked and updated accordingly.
We’re very pleased to know that, despite the mix-up, you had such a positive experience with us.
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