Very quick turnaround from initial phone call to an ultrasound in Banstead and then an email with all photos and full details of all issues. Very professional and parking was easy. Will certainly s... See more
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Review summary
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Reviews shaping this summary
I attended ultrasound scanning in C. London clinic. Gwen is absolutely professional. She explained every observation during scanning and is very patient in answering my questions. She gave advices to... See more
Relaxed experience, very well taken care of. Sonographer Elham was fantastic. Explained next steps for me and took the time to answer my husband's questions on the phone. Report received quickly with... See more
Company replied
I visited the clinic again as I just love the service they provide. This time I had the most wonderful gentleman do my scan - so thorough and wonderfully caring. He suggested a second scan and I’m gla... See more
Company replied
Company details
Written by the company
Phoenix Ultrasound Clinic is a trusted private ultrasound clinic in the UK, offering a full range of high-quality diagnostic ultrasound scans in a comfortable, patient-focused environment. We specialise in: - Pregnancy Scans (including early pregnancy, gender, growth, and wellbeing scans) - Women’s Health Scans (pelvic, abdominal, breast, and fertility assessments) - Men’s Health Scans (abdominal, prostate, testicular, and urinary system evaluations) - Vascular Doppler Scans (including DVT, carotid artery, and peripheral vascular assessments) - MSK (Musculoskeletal) Scans for joint, tendon, and soft tissue issues - Shear Wave Elastography for advanced liver and tissue stiffness evaluation Our team of highly experienced sonographers and clinicians use the latest ultrasound technology to deliver fast, accurate, and reliable results — often with same-day appointments and reports. At Phoenix Ultrasound, we are committed to providing clear answers and peace of mind with every scan, ensuring all patients are treated with care, respect, and professionalism.
Contact info
1 Portpool Lane, London, EC1N 7UU, EC1N 7UU, London, United Kingdom
- 020 3318 1373
- Contact@phoenix-ultrasound.co.uk
- phoenix-ultrasound.co.uk
4.9
Excellent
387 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Reply from Phoenix Ultrasound
Thank you very much for your kind review.
We’re really pleased you were happy with both the team and the value for money.
We truly appreciate you taking the time to share your experience.
Wishing you all the very best.
Prompt results
I contacted Phoenix for an echocardiogram. The booking process went smoothly and I had an appointment within two days. The echocardiogram was conducted thoroughly and the results were received the same day.
5 July 2026
Reply from Phoenix Ultrasound
Thank you very much for your kind review.
It’s always nice to know everything went smoothly from booking through to receiving your results.
Wishing you all the very best.
Fast, efficient service.
Good service, fast and efficient. Report came through the same day. Very competent service.
5 July 2026
Reply from Phoenix Ultrasound
Thank you very much for your kind review.
We’re pleased you were happy with the service and the quick turnaround of your report.
Your feedback is greatly appreciated.
Wishing you all the very best.
Very professional and easy
Very professional and easy to book an appointment. Very fast turnaround on the report as i am travelling and wanted the GP to review this before I left. Good value and highly recommended.
2 July 2026
Reply from Phoenix Ultrasound
Thank you very much for your kind review.
We’re glad we could arrange everything promptly and get your report to you in time for your GP to review it before you travelled.
We really appreciate your recommendation.
Wishing you safe travels and all the very best.
Thank you to all the staff at phoenix…
Thank you to all the staff at phoenix really pleased with the service I received I didn’t know what to do and the receptionist done everything for me which was a big help and the lady who done the scans was amazing talked me through everything
Thank you
Richard
28 June 2026
Reply from Phoenix Ultrasound
Thank you so much, Richard, for your lovely message.
We’re really glad the team could make things easier for you and that you felt supported throughout your visit.
We’ll be sure to pass your kind words on to the receptionist and sonographer.
Wishing you all the very best.
My experience was excellent… as Staff and the consultant that done the scan was very caring very reassuring. Couldn’t have asked anything else.
My experience was excellent professional Staff very kind couldn’t have asked anything more. They made me feel welcome and very secureThe appointment was on time. Excellent company excellent Staff and very professional. I was very happy. Thank you.
28 June 2026
Unprompted review
Reply from Phoenix Ultrasound
Thank you very much for your lovely review.
It means a lot to know that you felt comfortable, reassured and well cared for during your appointment.
We’ll be sure to share your kind words with the team.
Wishing you all the very best.
Good service
26 June 2026
Unprompted review
Reply from Phoenix Ultrasound
Thank you for the feedback.
It’s great to know you had a good experience with us.
Wishing you all the very best.
Reply from Phoenix Ultrasound
Thank you for your lovely feedback.
We really appreciate you taking the time to let us know.
Excellent very fast and polite service
Excellent very fast and polite service. Had my scans and report on the same day. This is the second time my family have used the service and both times where excellent
17 June 2026
Unprompted review
Reply from Phoenix Ultrasound
Thank you for coming back to us, and for trusting Phoenix Ultrasound with your family’s care once again.
It’s especially rewarding to know that you’ve had a consistently positive experience on both occasions.
We really appreciate your continued support and recommendation.
Wishing you and your family all the very best.
Clear booking/clear explanation
I drove from Enfield to Angel and parked my car in the Sainsbury's then took the bus (very handy, as it was super hot) I have use this company twice - it was straight forward to book online; when I got to the clinic there was no waiting time, very professional and images clearly explained to me. I received my images promptly via email. I have something to check in a couple of months I will definitely be booking it with Phoenix US. Thank you
17 February 2026
Reply from Phoenix Ultrasound
It’s lovely to welcome you back, and thank you for choosing Phoenix Ultrasound again.
We’re glad everything was straightforward and that you found the scan and images easy to understand.
We look forward to seeing you again in a couple of months.
In the meantime, take care and stay cool!
I am happy with the service I have…
I am happy with the service I have received at Poenix Ultrasound. Th booking process was smooth and easy and I had my scan done on the same day.
The doctor was professional and replied to all my questions.
Thank you Phoenix Ultrasound team
26 June 2026
Unprompted review
Reply from Phoenix Ultrasound
It’s great to hear that everything was arranged so smoothly and that you were able to have your scan on the same day.
Thank you for choosing Phoenix Ultrasound, and wishing you all the very best.
CIMT report quality
Pending a further response from Phoenix. I am concerned about the quality of the report and the 'unblinding' of previous measurements. I can find no evidence in my email system of the reply that they say they made to my query.
4 June 2026
Reply from Phoenix Ultrasound
Dear Mr. Mark Thomas,
Thank you for your feedback.
We were genuinely surprised to read your review, as we had already responded in detail to your questions regarding your scan by email on **10 June 2026 at 12:26 pm**. Our ultrasound specialist provided a comprehensive explanation of the measurement methodology, the reporting protocol, and the findings from your examination.
It appears that you may not have seen this email, so we have forwarded it to you again for your convenience.
As your scan forms part of your confidential medical record, it would not be appropriate for us to discuss the clinical details publicly in a review response. However, we would like to reassure both you and other readers that your examination was performed carefully and professionally. Your ultrasound images were thoroughly assessed, all measurements were taken using our standard clinical protocol, and we remain confident that the examination and reported findings are accurate and valid.
If, after reviewing our previous email, you still have any questions or require any further clarification, we would be pleased to discuss them with you directly. Please feel free to contact our clinic by telephone or email, and we will be happy to assist.
We always welcome questions from our patients and are committed to providing clear explanations whenever needed. We hope that, after reviewing our previous correspondence, you will better understand the basis of our findings and our response to your concerns.
Kind regards,
**Phoenix Ultrasound**
I am pleased to report a positive…
I am pleased to report a positive experience, from initial booking, the moment I was collected from reception, introduced to Alireza the Ultrasound Specialist and throughout the scanning. My medical history and concerns were discussed in a relaxed atmosphere and during the scanning process, the relevance of findings and images on the screen were clearly explained to me and the written report was promptly received. I will not hesitate to attend again, having already recommended this service to friends. Thank you Alireza.
21 June 2026
Reply from Phoenix Ultrasound
Thank you for such a thoughtful review, and especially for taking the time to mention Alireza.
We’re delighted to know that you felt comfortable discussing your concerns and that he took the time to explain everything clearly throughout your scan.
It’s wonderful to hear that you would return and have already recommended us to your friends.
We’ll make sure Alireza sees your kind words.
Reply from Phoenix Ultrasound
Thank you for your feedback.
We’re glad everything went smoothly and that you were seen as scheduled.
It was a pleasure to look after you.
Reply from Phoenix Ultrasound
Thank you for your kind feedback.
We’re glad you felt well looked after and appreciated the care from our team.
It was a pleasure to have you with us.
I had an appointment with the NHS for…
I had an appointment with the NHS for an ultrasound on my legs in September but wanted it earlier.
I called Phoenix Ultrasound and they could fit me in last Saturday at Banstead. I saw a lovely gentleman, Dr Ali, who was very thorough and caring. Dr Ali said that I would get the results very quickly and he called me on Sunday to let me know that he had sent them to me by email. All very impressive.
If I ever needed another ultrasound in the future I would definitely call Phoenix again.
20 June 2026
Reply from Phoenix Ultrasound
Thank you so much for taking the time to share such a wonderful review!
We are especially glad to hear that you had a great experience with Dr. Ali. We will be sure to pass your kind words along to him.
Thank you for choosing Phoenix Ultrasound, and wish you all the best.
Fantastic and professional service.
21 June 2026
Reply from Phoenix Ultrasound
Thank you very much for your kind review.
We’re really pleased you were happy with the service and professionalism of our team.
It was a pleasure to look after you.
Reply from Phoenix Ultrasound
Thank you for your lovely feedback.
We’ll be very happy to welcome you back in the future.
The results were prompt
11 October 2025
Reply from Phoenix Ultrasound
Thank you for your feedback.
We really appreciate you taking the time to leave a review.
Very professional service
Very professional service. Staff were charming and explained everything thoroughly. Results were super fast and arrived the next day
Banstead location could do with smartening up as it’s a little shabby
14 June 2026
Reply from Phoenix Ultrasound
Thank you so much for taking the time to share your experience.
It’s lovely to know that you felt well looked after by the team and that you received your results so promptly.
We also appreciate your honest feedback about the Banstead clinic and will certainly take it on board.
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