I've used this company on and off for over 10 years. They are fast, reliable, cheaper than Royal Mail and easy to reach by phone. Never had a priblem with them.
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This company is no longer operational. The website says that they can't take your order online, but to phone them to place it. The phone isn't answered and it goes to answering machine. The telep... See more
We have used Pharos for several years now and virtually never have any problems. On the rare occasions that things don't go like clockwork (mostly due to customers mistakes or demands) we love the fac... See more
Company replied
My grand daughter and her partner have just purchased their first house: lovely but short on pictures. She's a teacher so I bought them a print of Elizabeth Forbes' 'School is Out' and had it fram... See more
Company replied
Company details
Information provided by various external sources
Online parcel delivery company using the world's biggest carriers at wholesale prices. Perfect for sending documents, packets and parcels from the UK to anywhere in the world. Our express service can get a document on a desk in many countries within 24 hours. For a really great economical service our standard service with one easy price to most of Europe cannot be beaten. Full tracking as standard. Friendly and helpful advice who answer the phone.
Contact info
40 George Street, PH15JL, PERTH
- 08456 478 479
- info@pharosparcel.co.uk
- pharosparcel.com
3.7
Average
154 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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brilliant and easy to use.
This service was so easy to find what i was looking for and defiantly exceeded above my expectations with such reasonable pricing. and everything was delivered on time.
10 December 2015
Unprompted review
Reply from Pharosparcel
Thank you Kirstie for taking the time to leave your review.
It is very much appreciated.
Fiona & the team at Pharos
Delayed delivery package bashed about hence damaged belongings
I had to send 2 emails to find out why my parcel had been in one depot for 48 hours when the package finally arrived 6 days later it had been very bashed about hence the contents were damaged!
9 December 2015
Unprompted review
Reply from Pharosparcel
Dear Mr/Hall,
I am sorry to hear your parcel was damaged.
It a very rare occurance with the carrier we use.
Please accept my apologies for this very negative experience you had.
Fiona McLellan
Reply from Pharosparcel
Thanks Andrea,
Hope you need to use us again sometime.
Fiona & the team at Pharos
Reply from Pharosparcel
Thank you Shelia for taking the time to leave a review.
We hope you have a lovely Christmas.
Fiona McLellan
Reply from Pharosparcel
Thanks Joanne,
Have a lovely Christmas
Fiona & the team at Pharos
AMAZING!!!
Amazing, super quick, safe delivery of a very large ( fragile ) parcel. Have recommended this to many friends...
Cannot rate highly enough. Am delighted...
8 December 2015
Unprompted review
Reply from Pharosparcel
Thanks Cat,
Keep recommending, most of our customers come from personal recommendations which we really appreciate.
Fiona & the team at Pharos
Recommended
I've used Pharosparcel quite a few times now and generally I'm very
happy with the service.
8 December 2015
Unprompted review
Reply from Pharosparcel
Thank you Michael,
Have a lovely Christmas.
Fiona & the team at Pharos
Very unprofessional service
I was assured my boxes would be collected the day I had chosen and booked in advance but I spent the whole day at home waiting and no one came to pick them up. I called the same day and the day after several times as i was pinicking because I was moving to a different country the day after and could not leave the boxes in London and could not even spend my entire last day at home waiting again. On the phone I was asked to find a solution in case the UPS guy would not come on time! i had to find a solution!! it was their mistake but I had to think of an alternative way to get them collected!!! Only after having spent the whole morning calling, making pressure, calling UPS as well when i wasn' t even supposed to do so as it was Pharos Parcel responsability to ensure that the service was provided efficiently, finally they came to collect the boxes just a few hours before my flight and my moving out.
I am very disappointed, unacceptable service, i will never use them again.
8 December 2015
Unprompted review
Reply from Pharosparcel
Dear Chiara,
I am sorry there was an issue with this collection for you.
The only reference I can find under your name was a parcel to Italy which was booked on 29th November and was due to be collected on the 30th and delivered in Italy on the 4th December.
It was collected on the 30th at 2pm.
If there is problem with a collection UPS do have an alternative solution of dropping your parcel into an access point which is a local shop in your area. This is what we might have suggested to you as a plan B to help you out. We do suggest not to leave shipping boxes until the day before you depart just in case there is a problem with the driver finding the address. I understand it added to the stress of moving.
Again I apologise for the misunderstanding on this issue.
Fiona McLellan
Pharos Parcel Ltd
The parcel to Spain
The parcel arrived very promptly and in excellent condition. The collection was very professional.
8 December 2015
Unprompted review
Reply from Pharosparcel
Thank you Pearl for your kind comments.
Have a lovely Christmas
Fiona McLellan
Reliable
I sent 2 boxes from Edinburgh to Spain.
Website and booking process is good, easy and quick.
A little lack of communication between PharosParcel and UPS, do not expect a specific pick-up time, so someone needs to be at home/office waiting for UPS to show up.
On the PharosParcel side, all great! Becoming a little expensive for us who pay in euros ^^
8 December 2015
Unprompted review
Reply from Pharosparcel
Dear Mr Box,
I am sorry I can't do anything about the Sterling/Euro situation.
We are introducing a new service to Europe in the New Year which should be a bit cheaper and you won't have to wait at home all day for a collection.
It is a frustation to us as well.
Watch out for our newsletter!
Have a lovely Christmas.
Fiona & the team at Pharos
Reply from Pharosparcel
Thanks Javier,
That's what we like to hear.
New website coming soon which should be even more user friendly.
Have a great Christmas
Fiona & the team at Pharos
Okay but no time slot
Cheap and cheerful, delivered with no issues but lack of pick up time slot or ability to contact and ask driver location was a real pain
8 December 2015
Unprompted review
Reply from Pharosparcel
Dear Malaljan,
Thank you for your comments.
I would agree with them and we are at present working on bringing on a new supplier in the New Year which might help address these very issues as we would like to be able to offer a collection window.
Keep an eye out for our newsletter!
Have a wonderful Christmas
Fiona & the team at Pharos
delivery to ibiza
Brilliant service from start to finish very efficient
8 December 2015
Unprompted review
Reply from Pharosparcel
Thanks Kate,
Delighted you are happy.
Festive Wishes,
Fiona & the team at Pharos
EXCELLENT!
I booked my parcel online on Thursday evening, my parcel was collected from my sisters house in the UK on Friday morning 0830. My parcel was delivered to me in Spain 5 days later.
Excellent Service and I will certainly be using you again!
8 December 2015
Unprompted review
Reply from Pharosparcel
Thank you very much for your review.
I am glad the service was good for you and yes keep us in your bookmark bar!
Have a lovely Christmas and a good 2016.
Fiona & the team at Pharos
Yes!
I was so impressed with the service both in the UK and in Spain that I have recommended this service to all the people that I think can use it
. My box arrived in four days from motheris front door to my friends front door in Ibiza ..what a great service! Not expensive and hassle free..I wish there was a the same service from Spain to UK.
8 December 2015
Unprompted review
Reply from Pharosparcel
Dear Toni,
Thank you for your lovely review, the time to Ibiza can vary between 4 and 6 days depending on the day of the week your parcel is sent.
We are trying to find an equally competitive service Ibiza to UK, but it's not easy!
Have a great Christmas.
Fiona & the team at Pharos
pharosparcel review
Pharos is a parcel service that makes shipping parcels as easy as is humanly possible! Excellent and simple web-forms and reliable UPS collection. I've used them for numerous items varying widely in size and weight - the service has been 100% and great value for money!
8 December 2015
Unprompted review
Reply from Pharosparcel
Dear John,
Thank you for your review. We greatly appreciate it.
Wishing you a lovely Christmas
Fiona McLellan
Excellent service picked up on a Monday and delivered in Spain on the Thursday
Will be using again
8 December 2015
Unprompted review
Reply from Pharosparcel
Thank you Maria.
Have a wonderful Christmas.
Fiona McLellan
Excellent service
The service was flewless !! It was my second time and I ll certainly use Pharos parcels again.
8 December 2015
Unprompted review
Reply from Pharosparcel
Thanks Martina for giving us your review.
I hope you will use us again in 2016.
Fiona
Parcels to France
Efficient, fast, reliable, easy to book and to track and very competitve on price. Has not failed me on three occasions now.
8 December 2015
Unprompted review
Reply from Pharosparcel
That's great Malcolm, we hope you will continue to keep us on your bookmarks.
With Kindest Regards,
Fiona McLellan
Best company ever
I was very worried about my 100kg stuff and Pharos Parcel sent my stuff fast and safe. Thanks
8 December 2015
Unprompted review
Reply from Pharosparcel
That's great Jorge,
We use UPS who are most of the time very efficient.
Thanks for your review, we really appreciate it.
Fiona McLellan
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