PharmEasy Reviews 

money RS 383 return pandran worst service worst worker

It is afraud company. No accountability and transperency. Dont order from them.

Serious concerns regarding product quality, unauthorised charges, and customer support

My experience with PharmEasy has been extremely disappointing. I initially chose the platform because of its convenience, but I faced two separate issues that were handled poorly despite repeated follow-ups and escalation.

In the first incident, I ordered a topical minoxidil product. The outer delivery package was damaged, and although I initially expressed concern, the delivery agent assured me that the products inside were fine. Since I was in a hurry, I checked the other items but did not immediately inspect the topical solution. When I examined it later, I found that the seal was broken. The dropper appeared to have been previously used, and I noticed material inside the bottle that raised serious concerns about whether the product had been opened, tampered with, or previously used.

I immediately raised a complaint and requested a replacement. PharmEasy collected the product but later claimed that I had used it and rejected my request. No inspection report, photographs, or evidence supporting this allegation was provided. Their response mainly relied on the courier’s statement that the parcel had been delivered without damage, which did not address my actual concern regarding the broken seal and condition of the product.

In the second incident, a paid online consultation was recorded through my account and the fee was deducted through my linked payment method, even though I did not knowingly initiate or authorise the consultation. I became aware of it only after receiving a call from an unknown number, which turned out to be the doctor. I immediately explained that I had not intentionally booked the consultation and that there appeared to be some mistake. No prescription was issued.

However, PharmEasy refused a refund because I had answered the doctor’s call and was therefore considered to have availed the consultation. In my view, answering an incoming call from an unknown number does not prove that I knowingly booked or consented to a paid consultation. I asked for clarification regarding how the consultation was created and authorised, but I was not provided with a clear booking audit trail or evidence showing that I had intentionally initiated it.

The customer-support experience was also disappointing. During multiple calls, the representatives were dismissive, rude, and unwilling to properly address the specific concerns raised. Even after escalation, I did not receive a transparent or evidence-based resolution.

These experiences have raised serious concerns for me regarding product quality checks, account/payment safeguards, and the handling of customer grievances. I hope PharmEasy reviews these issues properly and improves its accountability and customer support.

Really bad experience. Orders kept on delaying. The dates keeps changing with out our consent.
Very poor customer support. No human support most of the time it is IVR.

If you want to buy medicines always buy from medicals stores directly.

I have very bad experience recently. I have ordered medicine for my mother in law and unfortunately her phone dead on first day when they try for delivery. Next day phone is back and number is active still they mentioned same status 'contact not reachable' for next two days and cancelled the order. When I call to helpline and requested to re-attempt the delivery OR ask to call my phone so that I will redirect OR I get delivery boy details to contact. But they given surprised response that once it's reach to delivery team they don't have any contact or direct any messages to delivery team. So my order is just cancelled after a week + 3 days and I ended up with purchase medicine and send it thru courier.
I never order again from this app. Pathetic service workflow.

Worst online pharmacy experience ever! PharmEasy took 10 days to deliver medicines that should have arrived in 1–2 days. No accountability, no proper updates, no urgency—just false delivery promises and endless delays. Delivering medicines this late can seriously affect a patient's health. If you cannot manage your logistics, stop making unrealistic delivery commitments. Absolutely unreliable service. I regret choosing PharmEasy and will never recommend it to anyone. 1/5.

Order No: 736330519468089344

Never ever order from this site totally irresponsible behaviour they will will never deliver your medicine on time and also they keep on delaying your delivery I wish I would have not ordered from this site.

It’s pathetic and they are scamming people.

They send the Consultation link at 9:31 when the consultation is scheduled at 9:30 and take 30 mins to connect you with human who cannot understand your problem and waste another 30 mins putting you into much more time.

I purchased GlucoSpot Glucometer on 27 May 2026 which gave faulty readings every time such as 41 (too low)With great difficulty after many calls my niece managed to call their customer support to return it and asked for money refund. He flatly said "We can't do anything n you've to call the concerned Company. When we called them they troubled us a lot asking for pics and live recordings, change the battery, show the strips etc etc. We answered every query and now they want us to courier the faulty Glucometer all the way to Gujarat and said they'll try to repair it. We said we don't want it anymore as it's not a trustworthy product but they said we don't five the money back. They took my payment nicely online and now they're refusing to return it. They want me to spend for the courier charges whereas always any Co. sends their person to take back the item.
So others beware ! n dont get cheated like me. They are not faithful to Customer care ..after service...very poor

I had ordered a quick pen injection qorth almost 18000 from them.It came without disposable needles and cleaning gauze! Imagine! Pathetic service. Never ever order from them!! Pathetic delivery, customer service and product quality!

Very bad experience, no response customer care service .no solve any issues.

Fake app I return product because they send different product I ordered night cream but they give day cream when I return they mail that I sent them other products. Totally fraud I sent them photographs which I returned but they declined my return amount was approx Rs.1000

Please be careful while buying a product from them, even if you don’t pay online it automatically gets taken as cash on delivery, and there is no return of products whatsoever. You can give any explanation but they are adamant stating that it’s your fault and we can’t do anything.

During my recent interaction with a lab technician from PharmEasy(Thyrocare), I faced several issues that reflect poorly on their service quality:

The technician sat on the only chair kept for me without permission, causing inconvenience as I am physically weak and unable to move furniture.

He tied the band for blood collection but immediately demanded advance payment, despite my request to pay after the sample was taken (as is standard practice).

When I explained the need for timely reports for my doctor, he refused, removed the band, and abruptly declined to proceed, citing a “company policy.”

His behavior escalated — he packed up to leave, and when I remarked on his rudeness, he verbally abused me with offensive language while exiting.

I warned I would call the police, after which he fled.

I contacted PharmEasy Labs customer care, who confirmed there is no such policy requiring advance payment before sample collection and assured strict action within two days.

However, even after two days, no response or resolution has been provided.

This experience highlights unprofessional conduct, lack of empathy, and failure to follow proper procedures. Both the technician’s behavior and the lab’s lack of follow-up are unacceptable.

actually i saw many bad reviews in trust pilot, after that i doubted to buy. after that i tried many online pharma, unfortunately , every one badly commented on trust pilot about all those pharama companies . then i thought to try a buy first. but today i got my product 'ensure' for my ill father. really happy now. im trusting this app and company now. i will make a genuine comment on trust pilot. From my experience im saying it is trusted platform to buy. Im recommended. I bought it in kerala.

Placed order for 11 items. Delivery came with 2 missing items. Chatted with the "rep" without name thrice. Each one "escalated" the issue without any resolution. Customer care "executives" were not very "caring". After 2 days no solution in sight

They make offers and discounts with hidden conditions
Membership free delivery has again untold minimum purchase limit.
They try to be honest when delivery is delayed by polite but not useful for the patients

bohat jada ghatiya service de rahe pharmesay company deliver date 27 batate hai aur 30 may 2026 aayengi bolte

Extremely disappointing experience with PharmEasy. I placed an order on 14 May after they claimed delivery within 24 hours. Instead of delivering, they kept extending the delivery date repeatedly till 20 May, making me wait the entire time. Finally, they informed me that the order could not be delivered at all.

To make matters worse, the app shows that a refund has been generated, but I have not received a single penny yet. Now whenever I try contacting support, the chatbot does not respond and only displays "Something went wrong."

This has been frustrating and unprofessional. Delays can happen, but poor communication, cancellation after days of waiting, and no refund update is unacceptable. Please resolve this immediately.

My parcel is showing as delivered, but I have not received it. I have been trying to call, but no one is answering. I was told that I need to wait 48 hours to file a complaint and only then will my complaint be registered. I have neither received the medicine nor my refund. Kindly look into this issue urgently.