Outstanding customer care, Great communication and spot on delivery. I have been incredibly impressed by the level of service at Pharmacy Prime, they are exceptionally thorough in everything they... See more
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From the initial consultation to ordering my second pen Pharmacy Prime have been great. I like that I can speak to someone on the phone if needed and any email enquiries are quickly replied to. The re... See more
Company replied
Professional initial consultation to assess my suitably and following this received my first months dose and the recommended lowest level. It must best stressed this is a lifestyle change and you have... See more
Company replied
Professional service. Everything is v well explained. Dedicated customer support - tele and online. This is crucial for new users. I've had no issues with the delivery or packaging. Helpful hints & ti... See more
Company replied
Company details
Written by the company
Hello! We’re Pharmacy Prime, an online pharmacy working hard to create a fast and reliable service at the best possible price. We appreciate you taking the time to leave us a review – your experience is really important to us. If you have specific questions about our products or service, we’re here to help: just contact us using the details below.
Contact info
464 Ranglet Road, Walton Summit Centre, PR5 8AR, Preston, United Kingdom
- 01772 646755
- care@pharmacyprime.com
- pharmacyprime.com
You should know
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
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Great service that seem to care about…
Great service that seem to care about their customers and the communication has been great.
31 March 2025
Unprompted review
Reply from Pharmacy Prime
Hi Sarah,
Thanks for your review.
We're glad to be one of the leading providers of patient care in the space & as a small business, really do take the time to talk to all of our customers.
Best,
Dennis
This is a fantastic service which has…
This is a fantastic service which has been supportive, hassle free and professional. I would highly recommend using pharmacy prime and I’m having great success with the medication.
22 April 2025
Unprompted review
Reply from Pharmacy Prime
Hi Philippa,
Thanks for your lovely words!
We put a lot of effort into our customer experience as a small business & ensuring that our customers have the best experience is important to us.
Best,
Dennis
Pharmacy Prime has their customer's…
Pharmacy Prime has their customer's interest at the centre of all the services they offer. I feel supported and their customer support is very reactive and friendly. Reliable and professional I would highly recommend.
8 April 2025
Unprompted review
Reply from Pharmacy Prime
Hi Julie,
Thank you for your kind words!
We put a lot of effort into our customer experience as a small business & we're glad to be one of the leading providers of patient care in the space.
Best,
Dennis
I found this company very professional
I found this company very professional and thorough in prescribing and the Maunjaro I received has helped me already - in less than 6 weeks - to lose more than a stone in weight.
They explained everything I needed to be aware of particularly in how to use the pen
I feel confident in their abilities
8 April 2025
Unprompted review
Reply from Pharmacy Prime
Hi Peter,
Thank you for your review.
Firstly, congrats on your weight loss journey so far!
As a small business, every single patient is of the utmost importance to us & we're glad to see that our patients notice this too!
Best,
Dennis
Great service
Great service, always just a phone call away, for help and advice, feel so much better for weight loss, so far
3 April 2025
Unprompted review
Reply from Pharmacy Prime
Hi Sylvia,
Thank you for your review!
As a small business, we pride ourselves on always having a human at the end of the line. For whatever you need, you know where we are.
Best,
Dennis
They provide plenty of help and…
They provide plenty of help and information along the way, and have regular check ins with you.
Also quick delivery.
20 April 2025
Unprompted review
Reply from Pharmacy Prime
Hi Cheryl,
Thanks for your review.
As a small business, we take pride in making sure we go the extra mile and provide our patients will all of the information they need to make conscious decisions about their health. If there is any more support we can provide, do let us know!
Best,
Dennis
On line shopping
Home shopping is more private than queuing at pharmacy near me for all to see
19 April 2025
Unprompted review
Reply from Pharmacy Prime
Hi Allison,
Thanks for your review!
We're glad you found our digital journey a better experience than queuing at a local pharmacy. If there is anything else that we can help with, do let us know!
Best,
Dennis
Recently used to support my weight loss…
Recently used to support my weight loss journey and the guys at Pharmacy Prime are so supportive and genuinely care about your health and ongoing support throughout
19 April 2025
Unprompted review
Reply from Pharmacy Prime
Hi,
Thanks for your review!
Patients are at the heart of our small business & we'll continue to keep raising the bar!
Best,
Dennis
I really picked the best company to…
I really picked the best company to start my journey with!
I was so nervous about using the pen, but it's genuinely been the best thing I have ever done. I definitely chose the right company as they have been in constant touch, are literally at the end of an email - phone, anytime. It made me feel so much better at that start. I will continue my whole journey with this pharmacy as I feel safe and secure using them and their product. Thank you so much guys for giving me back the old person I used to be before menopause and weight gain.
19 April 2025
Unprompted review
Reply from Pharmacy Prime
Hi Claire,
Thanks for your review!
As a small business, this means a lot to us & we're so happy to have given you the support you needed!
Best,
Dennis
Reply from Pharmacy Prime
Hi John,
Thanks for leaving a lovely review, we appreciate it!
Best,
Dennis
Fast delivery and great customer…
Fast delivery and great customer service
I had a very smooth experience with Pharmacy Prime. My order was delivered quickly, and I received prompt replies to my email enquiries. The service was efficient and professional—highly recommended!
31 March 2025
Unprompted review
Reply from Pharmacy Prime
Hi,
Thanks for your lovely review! We always try our best.
Best,
Dennis
Be careful of this company
Be careful of this company. Do a thorough search elsewhere before ordering from them. I purchase allergy medication for which they charged £19.99. My husband bought the exact same the following day in Tesco for £9.
Be warned.
28 March 2025
Unprompted review
Reply from Pharmacy Prime
Hi,
Thanks for leaving a review.
We regularly review our pricing to ensure that we remain fair & competitive within the online market. Unfortunately, we are unable to compete with large brick & mortar supermarket pricing but are able to service customers who wish to purchase with ease online.
We do appreciate you pointing this out to us.
Best,
Dennis
Terrible company and customer service, misleads customers at checkout.
I purchased medication from Pharmacy Prime last week as my son was very sick and cannot take medication orally. As I was visiting family in the countryside, there were no pharmacies in our local area that sold this medication so I looked for online providers that could do next day delivery and came across Pharmacy Prime. When I went to purchase the item on Friday morning, it gave me the option to select 'Next Day Delivery (Royal Mail) including Saturday (for orders placed before 3pm Monday-Friday)' for an additional £8.99. As I really needed the medication, I paid the additional charge for next day delivery.
I was then sent an e-mail informing me that I will be informed when the item has been dispatched. I did not receive an email on Friday and when I tried to call and email the pharmacy, they were closed for the weekend. It was only on Monday morning that I received a dispatch email. As my son needed the medication on Saturday, and I realised it wasn't going to arrive, I had to drive around 10 different pharmacies to find it, with a sick child.
When I asked Pharmacy Prime why it had not been sent on Friday and asked for a refund, they sent the following e-mail:
'The email specifies "If you have made the order before 3pm on Monday to Friday, it will be despatched on the same day as the order." I'm afraid this does not include Saturdays.
The medication you placed an order for has certain restrictions, which must undergo clinical approval before we can pack and dispatch an item. This process can take slightly longer than if an order for a non restricted item was placed. On top of this, Royal Mail does not collect items over the weekend.
The order has already been fulfilled and dispatched so I am unable to issue a refund'.
The automated e-mail sent after you purchase the item does not say that it does not include Saturdays, and even if it did, they should inform people of this before they purchase the item. I was also not made aware that this medication may take longer to dispatch. They must make this clearer to customers as what they currently have on their website is completely misleading and an outright lie.
After threatening them with a bad review, they have issued a refund for the cost of the delivery, but not the whole item which is what I asked for (as I no longer need it).
I feel the response and complete lack of understanding is unacceptable for a company providing vital medication.
4 March 2025
Unprompted review
Reply from Pharmacy Prime
Hi Rachel,
Thank you for leaving a review.
We apologise that you've not had a great experience & we will work harder to ensure that our messaging is clearer.
Patient care is of utmost importance to us & so whilst the order may have taken longer to arrive to you, of which we have refunded you for the delivery service, we ultimately have to take precautions to ensure every order of pharmacy medications meets our rigorous standards as a regulated pharmacy.
Once again, we do apologise for the delay & hope that you understand.
Best,
Dennis
Good Company
So far has been a great experience on Mounjaro. The company have wonderful staff who care about your health, your progress and making sure you get your order in time. Would definitely recommend them
13 February 2025
Unprompted review
Reply from Pharmacy Prime
Hi Karen,
Thank you for your lovely review! We're big on patient care & we take pride in going the extra mile & so it is great to see that it is appreciated.
If there's anything else I can do to support, do give us a call :)
Best,
Dennis
Reply from Pharmacy Prime
Hi Carol,
Thanks for your lovely review!
Do let us know if there is anything else that we can do!
Best,
Dennis
No issues would use again
23 December 2024
Reply from Pharmacy Prime
Hi Rachael,
Thanks for leaving a lovely review!
If there's anything else we can help with, please let me know!
Best,
Dennis
Reply from Pharmacy Prime
Hi Debbie,
Thanks for leaving such a wonderful review!
We do pride ourself on our ability to get orders out the door as quick as possible. If there is anything else you need, feel free to get in contact on 01772 646755 :)
Best,
Dennis
Fast and reliable
21 November 2024
Reply from Pharmacy Prime
Hi Patrick,
Thanks for your positive review! If there's anything more we can do, please do let us know.
Best,
Dennis
Simple and efficient to deal with
21 November 2024
Reply from Pharmacy Prime
Hi,
Thanks for your positive review!
Best,
Dennis
A WELL DESERVED 5 STAR RATING FROM US
A WELL DESERVED 5 STAR RATING FROM US! VERY FRIENDLY PROFESSIONAL SERVICE, RACHEL MADE IT ALL SO EASY! VERY IMPRESSED THANK YOU!!
5 December 2024
Unprompted review
Reply from Pharmacy Prime
Hi Julia,
Thank you so much for your lovely review! We'll be sure to pass on your kind comments :)
Best,
Dennis
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