PGMBM Reviews 94

Went with this lot for the Diesel emissions claim. They sent loads of stuff, most a repeat of what they already had. Mines on Renault Dacia. A few years later and last time they contacted me was over 6 months ago. Are they a Scam, Got vehicle details and keeping any compensation for themselves?
SEEMS A BIT CROOKED!!!

In 2021 I setup a diesel gate claim with Pogust Goodhead (PG) for a car I owned (that was paid for by my grandfather). As he paid for it the claim was setup in his name but managed by myself due to his declining health and it being my car. My grandfather spoke over the phone to PG to give permission for me to manage his claim. He passed away in December 2021.
I let PG know about his death early in 2022 and was assured it could all go ahead as planned. I thought to check things recently, so called up, they were clearly unaware of his death as none of the correct forms had been filled out (I have correspondence saved from 2022 from when I informed them of his death). Instead of personally receiving any monies from this claim, it would now go to his estate and be split according to his will (frustrating but understandable). It is no longer financially viable to me to spend time on this claim so wanted to cancel the claim, but I'm unable to do so despite being the one who setup the claim. Having spoken to the executors of the will, it is not worth their time handling this cancellation either (as a number of documents need to be created and provided), so we are left in limbo and unable to cancel the claim.

Honestly I wouldn't use this company again, it has been nothing but frustration. They just don't seem to care or understand the situation, and clearly have no records of conversations held over the phone with my grandfather and PGMBM (held over the phone due to his health).

Well isn't that strange?
I have had a claim with these people since 2021 and only NOW do they tell me my car does not qualify. Funny that because they have had every bit of documentation they requested from me, V5 the lot! When I first applied it made it clear my car qualified .... errr ... or else I would not of applied. Now the goal posts have moved and I do not have a claim. What utter incompetence!

AGAIN, 4 years to tell me "Based on the information you provided, we performed several checks, and it seems that your vehicle has been deemed ineligible as, based on checks carried out using third-party providers, it is believed that your vehicle was first registered during a period that is not believed to be affected by the diesel emissions scandal."

"We are getting in touch with you about your Mercedes Benz NOx Emissions Claim. We appreciate your patience while we have been reviewing your information.

When you joined My Diesel Claim, you gave your Vehicle Registration Number (VRN) as *** ***. Based on the information you provided, we performed several checks, and it seems that your vehicle has been deemed ineligible as, based on checks carried out using third-party providers, it is believed that your vehicle was first registered during a period that is not believed to be affected by the diesel emissions scandal.

Unfortunately, this means that your claim is not eligible to proceed in this litigation, and we will stop our investigations and legal representation. We will also terminate our Retainer Agreement with you.

We are required to let you know the reason for this termination, which we have set out in the letter below. Please read this letter carefully as it contains important guidance about your claim."

*UPDATE*

Received a letter explaining 'in detail' WHY my car has now been excluded. Remember it's only taken them approaching 4 years to inform me!! Thing is i have kept and recorded all their communication over that period and believe me it has nothing to do with "100's of thousands of claims" - It's actually sheer incompetence and at best biting off more than they can chew because of £$£$£$£$£$ !

I have my claim successfully assessed by this company. Was long waiting time but worth every single day. Well done guys.

I completed their 'My Diesel Claim questionnaire' over three years ago, confirming to them that I did not know whether I had an EA189 engine installed in my car or not. I even phoned them on 26th August 2021, repeating to them the same thing. Their answer was "not to worry about it, just fill their questionnaire and they would eventually inform me about it". I was also told that PGMBM was dealing with two different claims:
1) vehicles with EA189 Diesel engines
2) vehicles with non EA189 Diesel engines.
"Surely (I thought to myself) once PGMBM finds out whether I have an EA189 Diesel engine or not, they will fix me into one category or the other".
Now, over three years after I have received an email from them, stating that my vehicle is ineligible because it contains an EA189 engine variant, which is outside the scope of this Litigation. In other words, it has taken them three years to discover whether I had an EA189 engine, and the most surprising thing is that they didn't find out this information themselves, but from the defendants. This is literally what they have written to me: "The Defendants have now reviewed the claims within the Group Register individually, and unfortunately, they have objected to the eligibility of your vehicle, as your vehicle is ineligible because it contains an EA189 engine variant which is outside the scope of this Litigation."
To this day, I still don't know whether my car had an EA189 fitted or not.
How is it possible that it has taken three years for PGMBM to discover (and not through their own investigation but the defendants) that my car had an EA189 engine fitted? Why did the Defendants have to inform them about my case? Why didn't they research my case themselves from the very beginning? Why have they kept me as a client for three years? Have I been only a number? If they knew I had an EA 189 engine fitted, why didn't they include me in the claim for EA 189 engines rather than in the claim for non EA 189 engines?

It seems like a scam. Made a claim for Mercedes. Still no outcome.

Made a claim against fords around 2019, sent dozens of documents , had numerous emails back over the years, telling me my claim was progressing nicely, 1 email probably each year, still not had a penny even though its been roughly 5 years what a load of rubbish, do not bother

I am still waiting on a reply from this company with regards to easyjet breach claim since 2021!!!emailed this lot numerous times and no reply. probably pocketed the claim money.

Why are they carrying out a credit check on me before contacting me. Having read the reviews this has to relate to a diesel claim. Are PGMBM part of my diesel claim.com. Extreme caution!

Claim submitted months ago. Zero Progress.
Now all of a sudden I receive an email to say there was a "mistake" in their T&C's. They mistakenly inferred to a 35% fee, which was a mistake, and now, the fee is 50%.
If a law firm cannot draft their own contracts correctly I doubt these cowboys will get anything other than your personal Information

Waste of time
I have a search on my credit report !
Why ?

Over hundreds of emails and no return on my diesel claims no answers on calls how on earth do these do business can't the law regulations get them struck off been over 2 years on these so called claims and no movement poor outfit no updates and no correspondence at all everyone stay clear possible scammers use a well known company stay clear of pgmb so called law firm my arsenal.

Feels like a scam and the personal information they ask for like passport info seems VERY risky.

The company is genuine but when the claim is successful they are getting disappeared and I am in the same boat Uber has paid off and I am not sure how much in compensation and they are hidden from me.

Total waste of time.keep asking same questions,but no payment of compensation.is it a scam?????

I submitted three claims in 2019.still no payments for my mercedes.volvo.vw.sent document so many times.anyone know any other company taking there's cases on.I am beginning to think this is scam and VW should pay customers direct.

Like most companies using off the shelf software to creat forms, theirs does not attempt to be fully phone friendly. Their computer site works well but on my phone after completing a lengthy form the submit button was below my viewing window. This is because they assumed that my text size was standard. It is not.
The solution is for their web writer to query my browser and obtain my text size. Not a particularly hard thing to do. Just a couple of lines of code. Then they can use appropriate CSS to make the text fit the page.
Their forms assume that claimants will have the full vin number of a BMW.
Internally and on correspondence, BMW staff only use the last 7digits of the vin. This provides an ID for their vehicles and no other part is really needed.
So when you reach this part of the form near the end you can make no progress.
Just so they know as they will read this. Not something that most people know but they should.

Once you sign up there is absolutely no way of getting away from them. They ignore your emails, send you repeat emails and texts over and over again.

They are harder to shift than long covid!

I have emailed their managing partner!!

Awful explanation of process
communication is misleading
they now wont communicate with me at all
have given up and will now start again with someone else

I recommend this company, the case for compensation from a certain transport corporation was handled perfectly by the company. I am satisfied with the end result. Thank you. the company just needs to improve communication with customers, the rest is flawless. thank you PGMBM team.