Hi there, this is third time I'm doing this, I have rated you, and this is my complaint about this matter I never joint, because I cannot afford it, and would join because Im not interested. Please... See more
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Hello, I am Adelaine Kistan. Thank you Marshall for taking on my query. Not sure what happened and how i got signed up for your site. There was an error somewhere along the line. I am thrilled of the... See more
Thanks to Jerry who hepled me when i was confuse about m'y subscribtion on thé website. hé was so patient to me and answered all' m'y question and worries. its rare now our days. thanks a lot
The company is now called PETVITA. I ordered a dog bed 22/4/26, order accepted and payment made, I have now received an email saying I cancelled the order (which I did not), I am trying to chase for m... See more
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The company is now called PETVITA
The company is now called PETVITA. I ordered a dog bed 22/4/26, order accepted and payment made, I have now received an email saying I cancelled the order (which I did not), I am trying to chase for my refund as I have not heard anything about this, based on the earlier reviews I located the item online and the item had increased the price by £40.
Bunch of Chancers
The company is now called PETVITA. I made an order this morning (20/4/2026). It was accepted and a payment went through. This afternoon I received an email saying I cancelled the order (which I did not). When I go to look at the item I had ordered it had jumped up in price by £30. I can only assume they cancelled the order hoping to get me to reorder at the more expensive price. I WON'T! ABSOLUTE SCAM... NO WONDER THIS COMPANY DOES NOT MAKE ITS PHONE NUMBER PUBLIC. They don't want to listen to complaints. PETVITA YOU CANCELLED THE ORDER NOT ME!
SCAM
I thin this company has now reinvented itself and is called PetVita... it has scammed me as far as I can tell, my order has not been delivered no response from the company... after several attempts. Their companies house info is bizarre and im pretty sure at this stage it is not legitimate at all. DO NOT TRUST OR BUY ANYTHING FROM PETVITA
Unauthorized Charges and Unresponsive Support
I strongly advise against using petsforvita.com. I discovered unauthorized charges on my bank statement from this company, despite never having signed up for any service or subscription. Attempts to contact their customer support were met with generic responses and no resolution. This experience has been frustrating and concerning.
Edith contacted me
Thanks for your quick response and help in this regard.
Ahlby resolved issue.
Helped me with my issue immediately
Everything is good
I'm very glad with their services reply…
I'm very glad with their services reply quickly and solve my issue
Thanks Nela for amazing response.
Hi there this title : Return my refund, please
Hi there, this is third time I'm doing this, I have rated you, and this is my complaint about this matter I never joint, because I cannot afford it, and would join because Im not interested. Please just refund my money that you deducted from my bank, also PLEASE CANCEL THIS SUBSCRIPTION.
THANK YOU
Mason was helpful and my experience was…
Mason was helpful and my experience was great
The only reason i give 5 star i want my…
The only reason i give 5 star i want my welcome gift card because i missclick it. Thank you and the agent is good no problem
Communication was good
The attention was kind and quick
They helped me to cancel the…
They helped me to cancel the suscripción that I did not do itn
Claire dealt with my query speedily a d…
Claire dealt with my query speedily a d with professionalism.
Liars and thieves
Liars and scammers , stolen money from account without permission or subscription
Fast reply and easy communication
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