Petra Winkel Reviews 

Do not buy a product at petra-winkel.nl
They don't give guarantee, they will not exchange the product and they will not refund your money. Do not trust what they say. They are lying.

I ordered 3 items but received only 1. Ever since (more than a month now), I have been exchanging at least half a dozen emails with them to either get the remaining articles or get a refund for the not-delivered articles. They just play dumb, saying I can "return the articles to their [Chinese] address", while I have never received the articles in the first place. This is sheer dishonesty and I fear I'll never get my money back. I tried to call them today but got an automatic reply saying that "due to staff shortage, we are unable to reply the phone, please contact us by email". AVOID AT ALL COSTS!!

Edit 9 October 2025: to this date, I have sent Petrawinkel 11 emails explaining/correcting/ clarifying the situation. I have sent a print screen of the order, where I clearly indicated in highlight what item I had received and what items I had never received. The name of the print screen clearly contains the number of my order and its date. I have sent that print screen in each of my last 7 emails. Now they ask me to give them the order number so they can examine the situation?! Have they never read my mails?! Have they not yet examined the situation?! After almost 6 weeks?! This just confirms what I said earlier: they are playing dumb to avoid reimbursing what they owe me for non-delivered goods. SHAMEFUL

Update 14 October 2025: further to Petrawinkel's reply to my initial comment, I duly wrote back to their customer service to give them the order reference, as requested. I received the following answer (amid blabla so sorry blabla hope you understand blabla...): "please note that, according to our return policy, any return must be initiated within 30 days from the date of delivery. Unfortunately, as this period has now passed, the order is no longer eligible for a return or partial refund." As has been the case since the beginning, they are not addressing the issue, i.e. that I DID NOT receive 2 of the 3 items ordered and I therefore ask for my money to be returned. I never talked about returning anything.

Update 3 November: situation unchanged: "so sorry but it's too late to return the items", though all my emails request the reimbursement of the items that I paid for but never received... It's obviously a bot that replies as there's no link between what I say and what they reply

It’s a drop ship company, and they don’t take responsibility for anything. I never got my product, and the money back.

Worst experience ever - I will not buy here again. Not only did it take more than a month for my package to arrive, it did not even match what I had ordered.

I had ordered a flamingo light, customized with the name Zoë. What I got was the light exactly how it appeared in the example "Mirthe".

Utterly disappointing

This is huge SCAM, STAY AWAY!!!!!!

I ordered products that I have never received. The phone number does not work, they do not respond to emails or the contact form on their webpage. They robbed my money and refuse to get in touch for over a month now. DO NOT ORDER FROM THEM!!!!!

The sneakers I bought do not correspond to the description.
They do not respond for the return.
Reading the reviews, it's bad practice.

False advertising - the products in the images are AI generated. Real products are very low quality, do not work as specified, and are shipped from China. Just another bad drop shipping service.

I bought "realistic dogs". It came as 1 euro chineese item. there was no fur on them even. Just a plastic thing. So scam! I m now trying to find out if i can get my money back. What you see in their website is so fake. I should have realised when i couldn't reach reviews on their website. They are not reachable via phone so all my hope is their reply via email.