Petalpal Reviews 792

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 213 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, describing the cards as beautiful, well-made, and often exceeding expectations compared to their online representation. Many people appreciate the unique concept, especially for those with allergies or as a lasting keepsake, and find the ordering process straightforward and easy to navigate. The cards are frequently highlighted for bringing joy and admiration to recipients, with many reviewers becoming repeat customers due to their positive experiences. However, some customers experienced issues with delivery, noting that items took longer than expected to arrive, sometimes missing important dates, and that the estimated delivery times were unrealistic. A few people were also dissatisfied with the packaging, mentioning crumpled items or envelopes coming apart, and some were surprised to find that products shipped from China, contrary to their initial assumptions.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight and satisfaction with the... See more

Order

People report positive experiences with the ordering process, finding it easy to use and appreciating the... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some praising prompt delivery and fast... See more

Quality

Consumers find quality to be positive, with many expressing happiness with the overall quality of products,... See more

User experience

Reviewers mention positive feedback about the user experience, highlighting the ease of ordering and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I loved what I bought for my friend who recently lost her husband but not the delivery by Australia Post. It was left at her front door, no one attempted to knock or ring the bell. I messaged her aft... See more

Rated 5 out of 5 stars

Bad news from family member overseas so purchased this lovely card BUT forgot to write personal message at end of the order. Help line just asked what my message is to add, even don't usually do this.... See more

Company replied

Rated 5 out of 5 stars

I've ordered a selection of full-sized and mini PetalPal cards a couple of times now. These pretty cards have delighted everyone I've sent them to. Delivery has been within the promised timeframe an... See more

Company replied

Rated 5 out of 5 stars

Lovely and easy site to browse, choose and buy. Take note of delivery timespan as I ordered a little too late, so my cards didn't arrive in time. But as it wasn't for any special occasion, they were d... See more

Company replied



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

792 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Easy ordering process

Easy ordering process, such a great choice. That was the most difficult part. The recipient was so happy and surprised by the card. Delivery quick and secure packing delivery it in perfect condition.

23 September 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much for your lovely feedback! We’re thrilled to hear the ordering process was easy and that the card arrived safely and brought joy to the recipient. 💐

Rated 5 out of 5 stars

Never fails to delight.

Never fails to delight.
I'm a repeat customer and recently purchased 3 PetalPal cards to say to friends "I'm thinking of you" as they experience difficult times They are delighted with their cards.

9 October 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much for your continued support! We’re so glad to hear the cards brought comfort and joy to your friends. It means a lot to know PetalPal never fails to delight you! :)

Rated 5 out of 5 stars

Thank you

Thank you, the flowers are beautiful. Delivery was quick and received on time...My friends that I gave them to loved them. I kept one for myself...love it.

8 October 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much for your kind words! We’re delighted to hear you and your friends loved the flowers, and that delivery was quick and on time. 💐 We’re so glad you kept one for yourself to enjoy!

Rated 5 out of 5 stars

Easy to navigate website and quick…

Easy to navigate website and quick confirmation of order

8 October 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you for your lovely feedback! We’re glad to hear you found our website easy to navigate and your order confirmation quick. 😊

Rated 5 out of 5 stars

Wonderful reception from gifting cards.

I have now used this company three times, finding their service amazing, especially since I send their cards to mainly sick and very elderly people.
They have brought wonderful reactions and admiration from everyone who sees them

8 October 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much for your wonderful feedback! We’re so happy to know our cards have brought smiles and joy to those you care about. 💐 Your continued support truly means the world to us!

Rated 5 out of 5 stars

Very reliable with great customer service

Great customer service! Can take a few weeks to arrive but if you are happy with that it’s worth the wait.

3 October 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much for your lovely feedback! 💛 We’re so glad you’re happy with our service — your kind words mean a lot to us!

Rated 5 out of 5 stars

Pretty Cards

These cards are so pretty!
My friend loved it.

26 September 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Aww thank you! 💐 We’re so happy to hear your friend loved it — that truly makes our day! 🌷✨

Rated 5 out of 5 stars

Easy website

Easy website. Product was exactly as described. High quality packaging

29 August 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much for your kind words! We’re delighted to hear you found our website easy to use and that you’re happy with the product and packaging.

We really appreciate your support!

Rated 4 out of 5 stars

Beautiful

Beautiful. The ladies i sent them too really liked them.
One of the cards, the verse was upside down, so I had to unpick it, and re- stick it the other way.

22 September 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thanks so much for your feedback! Glad the ladies liked the cards. Sorry about the verse being upside down, we’ll look into it.

Let me know if you need anything else!

Rated 5 out of 5 stars

Lovely vase of flowers

Lovely vase of flowers. Looks really good my friend was made up. Very bright and beautiful.

29 September 2025
Unprompted review
Petalpal logo

Reply from Petalpal

That’s so lovely to hear—thank you for sharing! I'm so glad your friend enjoyed it 💐✨

Rated 5 out of 5 stars

Beautiful cards

Beautiful cards, which my family love. You can add your own message so great for any occassion

18 September 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much for the kind words! We're thrilled to hear your family loved the cards and that the personal touch made them extra special 💛

Rated 5 out of 5 stars

Worth the money

Delivered on time, well packaged. A beautiful well made and colourful cardboard vase of flowers to last forever.

10 September 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much for your lovely feedback! 🌸 We’re so glad to hear your flowers arrived safely and that you’re enjoying their lasting beauty. 💜✨.

Rated 5 out of 5 stars

Easy to order quick delivery beautiful…

Easy to order quick delivery beautiful product!

4 September 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much for your kind words! We’re delighted to hear you found it easy to order, that your delivery was quick, and most of all—that you love the product. 🌸✨

Your support means the world to us, and we can’t wait to serve you again soon! 💌

Rated 5 out of 5 stars

Another fabulous card

Another fabulous card. Definitely recommend.

8 September 2025
Unprompted review
Petalpal logo

Reply from Petalpal

We’re so happy to hear you loved another one of our cards! 💌✨ Your kind words and recommendation mean so much to us. Knowing our creations bring joy makes everything worthwhile. 💜

Thank you for your continued support—we truly appreciate it! 🌟

Rated 5 out of 5 stars

Prompt delivery fabulous item

12 September 2025
Unprompted review
Petalpal logo

Reply from Petalpal

We’re so glad to hear your order arrived promptly and that you love the item! 🌸✨ Your kind words mean so much to us, and we’re truly grateful for your support.

We can’t wait to serve you again soon! 💌

Rated 5 out of 5 stars

My PetalPal Experience

Hi there,
I have been eyeing this cards for some time, thinking I really need to order some of these cards. Some time later a post on FB popped up and I thought here is my chance, so I did. The customer service was great. They emailed me regularly so I knew where my goodies were. The delivery was swift. And the cards themselves look better than the photos do them justice. I can not wait to see what other designs come out especially for Christmas. I will definitely order more. Thank You I love the ones I ordered xx

25 September 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much for your kind words! 🌸 We're so glad you gave the cards a try and that they lived up to your expectations. Your support means a lot, and we’re excited for you to see what comes next! 💌

Rated 5 out of 5 stars

Beautiful card for a very sentimental…

Beautiful card for a very sentimental occasion.
Perfect 😍

22 August 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much! We're really glad the card was a perfect fit for such a meaningful moment 🥰

Rated 5 out of 5 stars

Easy to order and very unusual

Easy to order and very unusual. They are everlasting which is great. Plus the cards are great for anyone with allergies.

24 September 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you for your lovely feedback! We're so happy to hear you found the process easy and appreciate the unique, lasting nature of our cards — and yes, allergy-friendly is a big bonus! 😊🌸

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