Petalpal Reviews 791

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 213 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, describing the cards as beautiful, well-made, and often exceeding expectations compared to their online representation. Many people appreciate the unique concept, especially for those with allergies or as a lasting keepsake, and find the ordering process straightforward and easy to navigate. The cards are frequently highlighted for bringing joy and admiration to recipients, with many reviewers becoming repeat customers due to their positive experiences. However, some customers experienced issues with delivery, noting that items took longer than expected to arrive, sometimes missing important dates, and that the estimated delivery times were unrealistic. A few people were also dissatisfied with the packaging, mentioning crumpled items or envelopes coming apart, and some were surprised to find that products shipped from China, contrary to their initial assumptions.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight and satisfaction with the... See more

Order

People report positive experiences with the ordering process, finding it easy to use and appreciating the... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some praising prompt delivery and fast... See more

Quality

Consumers find quality to be positive, with many expressing happiness with the overall quality of products,... See more

User experience

Reviewers mention positive feedback about the user experience, highlighting the ease of ordering and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I loved what I bought for my friend who recently lost her husband but not the delivery by Australia Post. It was left at her front door, no one attempted to knock or ring the bell. I messaged her aft... See more

Rated 5 out of 5 stars

Bad news from family member overseas so purchased this lovely card BUT forgot to write personal message at end of the order. Help line just asked what my message is to add, even don't usually do this.... See more

Company replied

Rated 5 out of 5 stars

I've ordered a selection of full-sized and mini PetalPal cards a couple of times now. These pretty cards have delighted everyone I've sent them to. Delivery has been within the promised timeframe an... See more

Company replied

Rated 5 out of 5 stars

Lovely and easy site to browse, choose and buy. Take note of delivery timespan as I ordered a little too late, so my cards didn't arrive in time. But as it wasn't for any special occasion, they were d... See more

Company replied



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

791 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Delightful product…

Just a little crumpled in the corner of the envelope due to flimsy packaging whilst posting. This luckily didn't affect the card which is delightful

17 October 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you for your feedback! I’m sorry to hear about the packaging issue, but I’m glad it didn’t affect the card itself.

We really appreciate you letting us know, we’ll pass this on to our team as we continually work to improve our packaging.

Thanks again for your support!

Rated 5 out of 5 stars

Simply beautifull

Simply beautifull, and affordable,

16 October 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much! We're thrilled to hear you found it beautiful and affordable — that’s exactly what we aim for!

Rated 5 out of 5 stars

Delightful and practical

These cards are amazing! They have beautifully grouped flowers with lovely natural colours, and are made to last. The perfect "bouquet" for someone really special

19 October 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much for your lovely words! We're so glad to hear you enjoyed the cards — it means a lot to know they made a special impression. 🌸

Rated 5 out of 5 stars

Simply beautiful...

Simply beautiful...
The recipients phoned and messaged. me straight away to tell me how much they loved the card!

19 October 2025
Unprompted review
Petalpal logo

Reply from Petalpal

That’s so wonderful to hear! We're thrilled the card brought such joy — thank you for sharing this lovely feedback! 💐

Rated 5 out of 5 stars

the person who received the first card…

the person who received the first card loves it so much they would like more! Hence a second order.

6 October 2025
Unprompted review
Petalpal logo

Reply from Petalpal

That’s wonderful to hear! We’re so glad they loved the first card enough to want more. Thank you for placing a second order—it truly means a lot! 💛

Rated 5 out of 5 stars

Look absolutely gorgeous

They were packaged flat, and stayed flat so not spoiled in transit. Haven’t opened them as they are for special peoples birthdays.

17 October 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thanks so much for your message! We're really glad to hear the cards arrived safely and in perfect condition. We hope they bring a lovely touch to those special birthdays when the time comes! 🎉💌

Rated 4 out of 5 stars

Lovely products

Lovely products, recommended but ensure you order in plenty of time
Have sent many

1 October 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much for your kind words and continued support! We're so glad to hear you've enjoyed the products and have sent many. Great tip on ordering early—we really appreciate you sharing that with others! 💛

Rated 4 out of 5 stars

Absolutely Fabulous

I had the Tulip Kisses Bouquet sent directly to a friend for a milestone birthday, so unfortunately, I didn't see the bouquet first. It did take longer than I expected to arrive, delivered 12 days after I had ordered it, but that didn't detract from the impact - my friend, who suffers from hay fever during spring, was overjoyed with the unique bouquet. I'll be sure to order further bouquets in future, and allow extra time for delivery.

2 October 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much for sharing this thoughtful feedback!

We're really pleased to hear your friend loved the Tulip Kisses Bouquet, especially knowing it was a safe and joyful surprise for someone with hay fever. While we appreciate your understanding around the delivery time, we’re always working to improve and ensure timely arrivals for special moments like this.

Thank you again for your support, and we look forward to helping you send more beautiful blooms in the future! 💐

Rated 5 out of 5 stars

Fabulous flowers 🌻🌹!!

An excellent product with great choice and quick post...

17 October 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you! 🌻🌹 We're so glad you enjoyed the selection and that your order arrived promptly—your feedback means a lot!

Rated 5 out of 5 stars

Easy to order a little wait for it to…

Easy to order a little wait for it to arrive at my friend's she was absolutely delighted with it

18 September 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you! We're glad you found the ordering process smooth. Sorry for the slight wait, but so happy to hear your friend was delighted with the surprise! 🌸

Rated 5 out of 5 stars

Beautiful and great quality.

Great offers, lovely wide choice and lovely gifts, especially for people in hospital where flowers are not always permitted. Easy website to use, and to place an order. This is my second order. The quality of the cards is very good.

16 October 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much for your kind words and continued support! We're so glad to hear you’ve found the cards to be a thoughtful option, especially for hospital stays and that the ordering process has been smooth for you. It means a lot to know you’ve come back for a second order!

Rated 5 out of 5 stars

Arrived promptly and extremely well…

Arrived promptly and extremely well packaged and was exactly as described.

24 September 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much for your lovely feedback! 🌟 We're thrilled to hear it arrived quickly, safely, and just as expected. 😊

Rated 5 out of 5 stars

lovely photos to choose from

lovely photos to choose from, easy to work out and change mind

11 October 2025
Unprompted review
Petalpal logo

Reply from Petalpal

So happy to hear that! 😊 We’re glad you found it easy to use and enjoyed the photo options — thanks for sharing!

Rated 5 out of 5 stars

Beautiful card and quick delivery

Beautiful card and quick delivery

1 October 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much! I'm so glad you loved the card and that it arrived quickly 💛 If you ever need anything else, we're here for you!

Rated 5 out of 5 stars

Easy ordering process

Easy ordering process, such a great choice. That was the most difficult part. The recipient was so happy and surprised by the card. Delivery quick and secure packing delivery it in perfect condition.

23 September 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much for your lovely feedback! We’re thrilled to hear the ordering process was easy and that the card arrived safely and brought joy to the recipient. 💐

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