Pestforce UK Reviews 

180
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly and professional service, highlighting the staff's helpfulness and expertise in addressing their pest control issues. Many people appreciate the quick response times to initial inquiries and the efficiency with which problems are diagnosed and treated. Reviewers often mention feeling confident and reassured by the knowledgeable technicians who provide clear explanations and effective solutions. However, some customers also noted dissatisfaction with the service, citing poor communication and unresolved issues despite significant payments. These reviewers expressed frustration and felt let down, indicating that they would not use the service again.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting quick, attentive, and efficient... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting quick responses to initial... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Malcolm, turned up on time on the days he was due to attend our property. With a minimum of fuss he did the work required to resolve our issue with a drain that required modification. left our pro... See more

Company replied

Rated 5 out of 5 stars

Darren came out today and gave very helpful and informative advice about vermin. He very kindly didn’t charge me as he felt I would be wasting my money unnecessarily. Had I used another company I wou... See more

Company replied

Rated 5 out of 5 stars

Amazing service from Andy in Chelmsford. Rat spotted in back garden over weekend. Called Andy on Sunday afternoon and he was round the following morning. Great advise to prevent future problems... See more

Company replied

Rated 5 out of 5 stars

Louise J did a fab job at our property with our pest problem. She was polite, friendly and informative. She loved our dog 🐕 😂. All in all an excellent service by Louise and the whole team. They were... See more

Company replied


Company details

  1. Pest Control Service
  2. Bird Control Service

Written by the company

Pestforce UK provides fast and effective pest control services across the United Kingdom. Contact us today for trusted advice and professional services that will help keep you pest-free. Across all platforms we are the most reviewed pest control company in the UK with over 23,000 reviews.


Contact info

4.8

Excellent

TrustScore 5 out of 5

180 reviews

5-star
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1-star

No recent history of asking for reviews

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4.8

All reviews

(180)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing customer service

Absolutely brilliant service. John answered the call straight away and rang me on his way. Call was for my 91 year old mum who had what she thought was fleas in her house! Turned out they were beetles that had infested dry food from packaging! Horrible! Everywhere in her kitchen. John was so nice, patient and efficient, cleaned up thoroughly and gave great advice, even a follow up call. Didn't even charge, amazing service would recommend without hesitation

14 April 2023
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Hi Mrs Donnelly, thank you for leaving such a kind great review, We're happy John could help you out! Thanks for choosing Pestforce!

Rated 5 out of 5 stars

Ashley was highly professional and…

Ashley was highly professional and fantastic from start to finish, going above and beyond in creating a make shift shield to block any mice from returning into the house. Charming, trustworthy and went out of his way to ensure we didn't have a repeat problem. Cannot say enough great things about Pestforce - I just wish other trade professions could evoke as much trust and ability
to deliver ! Highly recommend.

22 August 2022
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Hi Loui, thanks for charing your positive experience with Ashley and Pestforce, we're delighted that Ashley could be of service. Thank you for choosing Pestforce

Rated 5 out of 5 stars

We had wasps nests in a high

We had wasps nests in a high, hall roof and previous treatments were unsuccessful.

Ken came and treated the hall, contacting us on the first day of my initial contact.

Treatment was arranged for the following day and the problem was resolved quickly.

Great service and very pleasant man.

11 November 2022
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Dear Sacred Heart, we're delighted Ken could help you out, thank you for choosing lockforce

Rated 5 out of 5 stars

Rodent problem solved

My wife and I were away, and got a call from our daughter to say she had seen a rat in the house. Pestforce (Brentwood) we’re who we called first after our daughter read a few reviews. Andy came that very day as he was nearby, he put some traps in loft, poison under floorboards. He found the rodent entry point and advised blocking. Before I could block this up some days later we found dead rat on grass. Job done!!! One more visit to confirm no other rodent signs visible.
Great job and very reasonable costs.

10 November 2022
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Hi Mark,

Thank you for your kind words, we are very happy to have been of help to you, If you have any future pest-related concerns or questions, please don't hesitate to reach out.

Rated 5 out of 5 stars

Excellent service received from Marc &…

Excellent service received from Marc & George, Pestforce Northampton
All treatment options and pricing was explained from a very knowledgeable team. All my questions were answered and treatment required carried out in a professional and friendly manner . I would have no hesitation in recommending Marc & George.

Also a thank you to Katie in the office for providing excellent customer service.

30 September 2022
Unprompted review
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Reply from Pestforce UK

Hi Janet,

Thanks for your kind review, If you have any future pest-related concerns or questions, please don't hesitate to reach out.

Rated 5 out of 5 stars

Came promptly and got rid of the wasps…

Came promptly and got rid of the wasps nest.

29 September 2022
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Hi Malcolm,

Thanks for your review, If you have any future pest-related concerns or questions, please don't hesitate to reach out.

Rated 5 out of 5 stars

Pestforce Northampton Marc & George

Pestforce Northampton. We had a rat problem and after ringing Marc and George they quickly came out to us. They carried out a review of the problem, told us how they would deal with it and quoted a price. They then put the plan into operation explaining everything to us in detail. They were very pleasant and knowledgeable.
The problem was resolved in the timescale they gave us. We would certainly recommend them and call them again.

23 September 2022
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Hi Mr Wilson,

we're pleased to have helped, If you have any future pest-related concerns or questions, please don't hesitate to reach out.

Rated 1 out of 5 stars

Total waste of money

Total waste of money. He wasn't at all interested, did almost nothing and achieved absolutely nothing.

17 August 2022
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

We can only apologise for the lack of service. We pride ourselves on good feedback but clearly missed the mark in this case.

Rated 5 out of 5 stars

Excellent drain repairs

Excellent all round.
Sean responded quickly and professionally, and offered helpful advice. His colleagues visited a few days later and did a thorough, efficient job. Camera survey, descaling, washing, installing barrier to rats, cement repairs, pesticide treatment.

7 July 2022
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Hi Martin,

Thanks for the review If you have any future pest-related concerns or questions, please don't hesitate to reach out.

Rated 5 out of 5 stars

Mole destroying garden

Our neighbours had an unknown pest control service for 6 months trying to catch a mole who then decides to head over to our garden and who caused carnage in our lawn and flower borders. After trying home remedies (failed) DIY traps (failed) and a high pitch device (failed) we called Andrew from Pest-force in Exeter. He looked at the mounds, worked out how they connected and laid 3 traps. Within ONE hour, I kid you not, one of the traps went off. Thinking it was a false alarm we left it until his next visit a few days later and there in the trap was our neighbours mole!! No more soft mounds have appeared since and I wish I'd gone straight to him!! Nice chap, highly recommend the service!!

27 May 2022
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Hi Jo,

We're so glad to have been able to help you out, If you have any future pest-related concerns or questions, please don't hesitate to reach out.

Rated 5 out of 5 stars

I can’t begin to find the words to…

I can’t begin to find the words to describe the excellent service I received from pest force. I discovered a Rat in my kitchen early hours of the morning just before Christmas and contacted Pestforce. I got a quick response and a visit within hours which I didn’t expect. Andy came round, explained everything he was doing in a way for me to understand and followed up by calling to check if the bait had been taken. I was petrified before he came round but was left feeling at ease. Highly recommend this company. From G.Whelbourn

19 March 2022
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

What a review! Thank you ever so much!

Rated 5 out of 5 stars

Pestforce’s Ken Iles … Excellent and discreet.

My old friend’s home there did infest
An outbreak of mites, invisible pest.
We called Pestforce(Stockton) them to divest,
They instantly put his mind at rest.

Excellent service and extra miles
A knowledgeable exterminator called Ken Iles,
He did the whole job for a price not too rich,
And expertly eliminated the seven year itch!

12 February 2022
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Thanks so much!

Rated 5 out of 5 stars

Vermin in loft space

Michael came to my bungalow and was very helpful, friendly and had great knowledge.
After many failed attempts with other companies, he sorted my issue. Would not hesitate to recommend him. Great customer service.

21 November 2021
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Thank you!

Rated 1 out of 5 stars

Luis Lamas (Hertfordshire) came out to…

Luis Lamas (Hertfordshire) came out to treat my home for fleas. He was rude, unpleasant and unhelpful. I felt as if he didn't have the time to be here, had no interest in doing a good job for us & just wanted his money (£240) upfront and he completed the job in half the time he had estimated. If I had my time again and had found my voice, I would have asked him to leave. I would prefer to have fleas in my house than him.
*** DO NOT RECOMMEND THIS COMPANY ***

5 November 2021
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Really sorry to hear about your experience. This is not the level of experience we expect and can only apologise.

Rated 5 out of 5 stars

Great Pest Control

Ben Dean and his partner were great they swiftly identified where the wasps were coming from and treated them then and there. Couldn’t recommend highly enough they were great, friendly with a speedy manner.

5 October 2021
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Really appreciate the review!

Rated 5 out of 5 stars

Drain flies

I rang on a Thursday and spoke with Ashley regarding an issue with drain flies at my property. The situation had got continuously worse over 2 weeks since our drains were cleared by dynorod. Our en-suite was full of drain flies everyday, no matter what treatment I used down the trap. I was desperate as it was completely out of control on Thursday. Initially I was advised he could come next week but as I was on holiday and he knew I was desperate he came today Friday at 7am to fit me in. He checked everything over and explained he could treat today but the problem would return as it was a plumbing issue that needed addressing with cameras. I felt awful for getting him yo come at 7am and said I was happy to pay for a call out. He refused to charge me and refused a tip for a ‘drink’. What a great guy. Hope I don’t need their services again but if I did, it’s the company I would go to!

10 September 2021
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Thanks so much once again!

Rated 5 out of 5 stars

A professional and courteous service from Shane at Pestforce.

Shane from Pestforce was professional from the first time I spoke with him about the problem we had with rats coming into our garden. He gave us great advice and explained every step of the way what he was going to do and why. As the first cycle of treatment occurred during lockdown, he texted to let us know when he would be arriving and was mindful of keeping us safe. An excellent service and competitive pricing structure - would recommend and use again if needed.

7 September 2021
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

We really appreciate the kind words!

Rated 5 out of 5 stars

Steve from Pestforce was extremely…

Steve from Pestforce was extremely efficient and knowledgable right from the start. Great to chat with someone who clearly knows what they’re doing. Treated the wasps nest both inside and out. Any future issues, I will have no hesitancy to contact Steve from Pestforce again, or recommending him if you have similar problems. Thanks.

25 August 2021
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Thanks so much!

Rated 5 out of 5 stars

This review is for Malcolm Dunn Pest force scottish borders and northumberland

This review is for Malcolm Dunn, franchise holder for Scottish Borders and Northumberland......
I contacted Malcolm on a Sunday about the possibility of him dealing with a wasp nest that was in our attic. He got back to me that day with a cost and a day that he could do it. Happy enough with that, I gave Malcolm the go ahead and he booked us in for Tuesday. On the morning that Malcolm was due, I messaged to check he was still coming as I had to visit my wife in hospital at some point that day. He messaged right back to say he would let me know a time at lunchtime that day but would definitely be the afternoon. This was great as it left me free in the morning to do what I needed. He subsequently called at lunchtime to say he would be with me between 2 and 3pm and he arrived bang in 2.30. He was also very thorough. My previous pest controller didn't bother to go in to my attic to deal with the nest, he just sprayed the powder through the hole in my wooden facia thst they were using to get to their nest. Malcolm was the opposite. Even though he could see the wasps going under my roof tiles, he went straight in to my attic and injected the nest directly. Before he left he told me any issues (he didn't expect there to be any!) Not to hesitate to give him a ring and he eould be back. Absolutely 1st class customer service from Malcolm, he was easily contactable, turned up when he said and came across as a decent, honest person too. I found Malcolm and Pest force scottish borders by chance on Google after my usual pest controller from Peebles didn't turn up whrn he said he would (still not heard from him!) And another guy from kelso took 10hrs to reply to my enquiry only to say Clovenfords was too far away for him!

30 July 2021
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Taking the time to leave such a special review really makes our day - thank you!

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