**Excellent customer support from Levi** I ran into a technical error that stopped me from attending a course I'd booked with Taxi Plus, even though I was logged in on time. Understandably, I w... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Fantastic customer support! The best ive received in a VERY long time. Hardly any call waiting time, I didn't have to go through a list of call option, pressing 1,2,3,4!! I was connected straight away... See more
Company replied
Personnel checks are always very helpful with any DBS advice. We have been using Personnel Checks for a few years and we have recently started using YOTI which has made a difference to the ease of a... See more
Company replied
Gemma was brilliant in helping my wife and myself through the latter stages of her DBS application. She was sympathetic to my wife's frustration and was respectful, personable in guiding her successfu... See more
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Company details
About Personnel Checks
Written by the company
Personnel Checks are one of the UK’s top-ranked DBS Umbrella Bodies. From DBS to DVLA Checks, adverse financials and referencing, we can tailor screening solutions to suit any organisation. Thousands of businesses across the nation already trust us to manage their HR compliance needs.
We are the only background screening business in the UK to achieve a genuine 5 star TrustPilot score acknowledging our speed, efficiency, customer service and expert advice.
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Personnel Checks
Written by the company
Contact info
One Cathedral Square, Cathedral Quarter, BB1 1EX, Blackburn, United Kingdom
- 01254 355688
- letstalk@personnelchecks.co.uk
- personnelchecks.co.uk
4.8
Excellent
10K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The Agent Jordan Clegg
The Agent Jordan Clegg, was above and beyond helpful.
I was very impressed with her professional attitude, and she answered all my questions, she was patient, and pleasant, so I felt as if I was being listened to, and appreciated the time she gave me enabling us to solve the issue, and get the DBS processed.
She is a credit to the company, and provided a brilliant service.
3 March 2026
Unprompted review
Reply from Personnel Checks
Hi Jeff,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Lovely customer support
Lovely customer support.
Very helpful and friendly when I called. They answered all of my questions and made something complicated very simple.
3 March 2026
Unprompted review
Reply from Personnel Checks
Hi George,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Personnel checks are always very helpful and knowledgeable.
Personnel checks are always very helpful with any DBS advice.
We have been using Personnel Checks for a few years and we have recently started using YOTI which has made a difference to the ease of applying for DBS for workers who live further afield from the main office.
The phones are always answered promptly and the staff very helpful.
3 March 2026
Unprompted review
Reply from Personnel Checks
Hi Rachael,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Because i was very worried about my DBS…
Because i was very worried about my DBS application and other formalities to meet with but since i have spoken with Jordan,i am feeling a lot better and satisfied, Because she has not just emaild me but also emaild Licensing Services too at Wolverhampton Council, So much appreciated and satisfied with the outcome.
Best Regards
3 March 2026
Unprompted review
Reply from Personnel Checks
Hi Ahsan,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Finally................!!
Louise was prompt, polite and extremely helpful in sorting the issue about my continuing log in failings issues [of the last 3/4 months] and hopefully has now corrected the user name character issue so I don't have to go through the call/passwords update palaver again!
27 February 2026
Unprompted review
Reply from Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
The lady I spoke to was very…in branch post office ID
The lady I spoke to was very professional and polite and answered all my questions
26 February 2026
Unprompted review
Reply from Personnel Checks
Hi Anthony,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Best customer service from Gemma
It’s help full resolve the question by gemma
24 February 2026
Unprompted review
Reply from Personnel Checks
Hi Shifan,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
The initial issue I called about was…
The initial issue I called about was annoying, but Jordan, who I spoke to when I called was very helpful and professional. Thanks.
23 February 2026
Unprompted review
Reply from Personnel Checks
Hi Matt,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Gemma was so helpful and patient whilst…
Gemma was so helpful and patient whilst assisting me with my online problem. She was calm and cheerful and a pleasure to talk to. Excellent service.
18 February 2026
Unprompted review
Reply from Personnel Checks
Hi Barbara,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Gemma was great!
Gemma was very helpful guiding me through the ID verification process.
18 February 2026
Unprompted review
Reply from Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Fantastic customer service
I am conducting my DBS check through TaxiPlus. I am very new to all of this but my aim is to become a private hire taxi driver.
I phoned a couple of days ago to understand more about the whole process. I spoke with Gemma who was so incredibly helpful. I was unable to locate my reference number so Gemma helped me with this very quickly and also sent me through an email with a link that I needed to click to check the progress of my DBS. She also emailed me extra information for me to find out more about being a private hire driver.
Gemma certainly went over and above with her assistance and it was incredibly appreciated. Her manner was very warm, but at the same time also very professional. A real asset to TaxiPlus! Thank you so much for your help, Gemma.
12 February 2026
Unprompted review
Reply from Personnel Checks
Hi Tamara,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Reply from Personnel Checks
Hi Faz,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Excellent customer service from Gemma
Excellent customer service from Gemma, resolved my issue quickly and efficiently! Went above and beyond for me, thank you so much!
11 February 2026
Unprompted review
Reply from Personnel Checks
Hi Usman,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Our experience dealing with Personnel…
Our experience dealing with Personnel Checks has been outstanding. The staff are all exceptionally helpful; they'll take the time to listen and explain to any queries that you have. It's an extremely professional company, but also approachable, friendly and efficient.
I would 100% recommend them.
11 February 2026
Unprompted review
Reply from Personnel Checks
Hi Dawn,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Brilliant staff
The staff at Taxi plus are helping,friendly and respond to any problems as soon as possible
6 February 2026
Unprompted review
Reply from Personnel Checks
Hi Christopher,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Charlotte
This company is a nightmare to deal…
This company is a nightmare to deal with. They keep failing post office ID check for no reason and will not explain why. £10.40 each time must be collected by them. Do not use register at another council. This is just a frustrating scam.
4 February 2026
Unprompted review
Reply from Personnel Checks
Hi Barclay,
We are sorry to hear about your recent experience with us. Providing excellent service and ensuring our customers leave satisfied is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, as it helps us identify areas for improvement and strive for better customer experiences in the future. We would greatly appreciate the opportunity to discuss your concerns further.
Please reach out to our General Manager at complaints@personnelchecks.co.uk at your earliest convenience. We would like to address any issues you encountered and work towards a resolution that meets your expectations. Thank you for bringing this matter to our attention, and we look forward to speaking with you.
Kind Regards,
Charlotte
Levi was great
Levi was great. She understood my queries first time and was able to provide helpful advice. A true credit to the company and a shining example of what excellent customer service looks like.
3 February 2026
Unprompted review
Reply from Personnel Checks
Hi Yusuf,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback on the service that Levi provided. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Charlotte
The employees responsible for this…The employees responsible for this application are not interested in anything, they do not know how to solve the problems that arise in the system
An application designed to destroy normality and make filing files more difficult
23 January 2026
Unprompted review
Reply from Personnel Checks
Hi Mirel,
Thank you for taking the time to leave feedback for the service that you received. I can see that you had issues with the update service website. This site is managed by the DBS Governing Body and not linked to Personnel Checks. I am sorry to hear that you had issues with this.
Should you need any further assistance when registering your new check, please do not hesitate to contact us on 01254 355679 option 5 or via hello@taxiplus.co.uk.
Kind regards
Lisa
Kind
Do Not use Personnel Checks
I wanted to get an Enhance DBS certificate. I paid and then tried to do this online. It booked me to a Post Office to verify documents where I would have to pay an extra £10.50 on top. I asked to cancel but they said they could only refund less an large admin fee. (obvs in the very small T & C's somewhere). I have now paid another supplier where my request and certificate arrived withn 2 working days! Do not use Personnel Checks
26 January 2026
Unprompted review
Reply from Personnel Checks
Hi Louisa,
We are sorry to hear about your recent experience with us. Providing excellent service and ensuring our customers leave satisfied is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, as it helps us identify areas for improvement and strive for better customer experiences in the future. We would greatly appreciate the opportunity to discuss your concerns further and make things right.
Please reach out to our General Manager at complaints@personnelchecks.co.uk at your earliest convenience. We would like to address any issues you encountered and work towards a resolution that meets your expectations. Thank you for bringing this matter to our attention, and we look forward to speaking with you.
Kind Regards,
Lisa
A Happy Customer
Today i spoke to Isobel Brown at Taxiplus regarding an issue with the DBS process.
Isobel provided excellent customer service, demonstrating great active listening skills, and was very empathetic to my needs.
I found Isobel to be very warm, friendly and very efficient. She provided me with the exact information I needed, and updated me with the process.
Thank you for the help today Isobel, great job.
23 January 2026
Unprompted review
Reply from Personnel Checks
Good morning,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
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