The core product is great but be careful with side panels.

We were really pleased with the core product. We installed a 3 x 4. We ordered 2 x 3m panels and 1 x 4 m. The 3 m panels worked great BUT the 4m panel was a problem. We installed all panels according to the instruction manual but the 4m panel just does not fit and just flaps in the wind. It also had a very distinctive white mark on it.

Pre purchase customer service was exceptional. Post service was pretty average. Only feedback was a link to the installation video and advice to spray the white mark with paint. Sorry - but when your paying £1,000 for a screen a bit more support would be helpful and advice to spray it with paint is farcical.

We went to the showroom near Oxford yesterday to check out the quality of the products, and were not disappointed. Our sales assistant Mercy was lovely and not pressurising at all. We have just ordered the 6x4 Sundance, and can't wait for its delivery.

I pruchased a 3m x 3m pergola last year and had it fitted.
Very pleased with the quality of the products and the accesssories: heater works well, LED lights look fantastic in the night and the pull down blinds provide privacy and shade.
The sales team were very helpful.
I would highly recommend Pergolux if you are looking for a pergola that will last a long time and look great

We purchased a 3x3 metre pergola with one side as a screen. 2years on we are very impressed with how it is standing up to all weathers. Including very strong winds. Would definitely recommend as higher quality and more robust than other products on the market.

Great product, well designed, well made. Some small issues.
Gutter leaking and needed extra mastic and instructions did not highlight the importance of getting wall beam dead straight. If you dont the louvers dont fit and pull the grommet out of the outside edge. Have to take most of them back of to adjust this. Took and extra 4 hrs. Overall longer assembly than quoted but really nice and useful outdoor space after. I would recommend this product. I watch the videos to help build but dont cover the 6x4. Instruction manual can be a little vague.

We are very pleased with our PERGOLUX pergola. It is great quality and was very simple to install. We would definitely recommend PERGOLUX to anyone considering buying one!

So I ordered a pergola during a “warehouse clearance” sale suggesting that the item was in stock and that the indicated 7-10 days delivery would likely be met.

60 days later and it still hasn’t arrived.

So my learnings about this company are:
1. You won’t hear from them unless you chase
2. They will always say next week
3. The product is likely being manufactured in China due to the lead time and given the delays on mine probably got rerouted away from the straits of Hormuz.
4. The product has been on sale for all 60 days since I ordered mine, so pretty much the DFS school of sales techniques
5. I wouldn’t recommend them to my worst enemy.

The pergola is very good quality and it was delivered exceptionally well packaged. The assembly was straightforward and the components fitted together with ease. We found that the videos and the instruction PDF were more than sufficient for us to erect the pergola ourselves without difficulty.

We went to view pergolas at the Pergolux showroom, we were immediately made very welcome and Ryah looked after us really well. She is very knowledgeable about the products and and easily answered all our questions! We are very impressed with the range and quality of the products - very impressive!

It makes a great addition to our house. Giving us another room all summer long. Super product

We purchased the Pergolux S2 with glass walls and other accessories. The system is incredibly robust, beautifully elegant and provides the perfect solution to enjoy outdoor spaces despite the weather. As far as investments go, this is one of my favourites, creating a wonderful addition to our home and garden! The system was relatively easy to install with reasonably user friendly instructions, but it's true to say that studying them prior to assembly is an absolute must and if you have questions, ask the Pergolux team. They were very responsive and incredibly accommodating. We incurred a number of delays, which prolonged the period from purchase to complete product install. Its fair to say, patience was required, but the Pergolux team were outstanding. They took really great care of us from start to finish. There are many ways to contact the team, enabling round the clock support (live chat, phone or email). I found most methods to be very responsive, so you can choose your preferred method and get great results every time. All the staff were incredibly friendly and helpful, and they value customer feedback, clearly putting customer satisfaction at the heart of everything they do. I found this to be consistent across all teams (sales, warehouse & customer service). We were so pleased with our first product we purchased a second smaller one, without glass walls to house our hottub. If you are considering buying one of these, don't delay your decision. I thoroughly recommend the product and the Pergolux team delivered some of the finest customer service I have ever experienced!

Very good quality product and very helpful staff. Pretty certain we will go with Pergolux when were ready.

Chat line, website and call centre staff were excellent.
Product is super.
Assembly pretty straight forward, my wife and I, both in retirement, managed to put it up in a couple of days no problem.

I’ve had my pergola for a couple of weeks now and it’s brilliant! For someone who’s been unable to be in their south facing garden for most months of the year for the last ten years due to an autoimmune condition that means I have to avoid the sun it really is a life changer! I can be out come sun or rain.

Took two people nearly three days to erect (but space was limited which made things more difficult) and all fittings were provided, all you need are two ladders, a mallet, a screwdriver and a drill plus lots of You Tube videos to walk you through step by step.

I opted to get coloured lights and they’re fab. Purple is the best but the red will be lovely on cooler autumn evenings and the two very different blues are lovely and cooling when it’s hot.

There were some issues with delivery which Pergolux advised were down to the courier company. Pergolux customer service were great, one person took ownership of the issue and it was eventually sorted.

Looking forward to many years of use especially with our inclement weather!

Good quality product design. It was fairly easy to construct using the PDF manuals and videos available (VIP to consult the videos for some parts of the construction). Some parts (screen) was bulky/heavy to install. For this we used some support ropes to take the weight to enable easier installation. Also when fixing the corners we used rags to cover the open posts to prevent any screws falling down. One fell down! and we had to fish it out😁. The pergola is installed on a patio, we constructed concrete pads blocks for mounting the legs on, far better than trying to fix to patio slabs.

The website was very simple to use as was the ordering process. Very impressed with the delivery time which was within 7 days of order and the delivery team placed the delivery where requested. The packaging of the items within the boxes was also impressive which meant there was no damage noted in transit.
The instructions for installation were very clear and easy to use. With a 4m x 5m frame I was expecting a few problems with installation but my wife and I had no problems installing it.
Price of the Pergola was not the cheapest on the market but it was very competitive for the good quality of the product.
Overall I am very impressed with the product so far and would recommend the company.

We knew exactly what we wanted and Pergolux had the perfect solution for us: a freestanding aluminium pergola with led lights, heater and glass sliding doors. This option allow us to enjoy the garden all year and combines quality, comfort, and aesthetics with no need to worry about birds, cats or foxes doing any mess. Being honest, the experience was quite a journey and we had issues and concerns with delivery and packaging (not all tottaly Pergolux fault). There is still room for improvement but, in complete fairness, Pergolux acknowledged our situation, took accountability and worked with us towards a resolution. A massive thanks to the UK team, and a special note of appreciation to the UK Country Manager who did the extra mile to (re)built trust and confidence. Where most companies fail to recognize problems, outstanding companies with strong leadership/management transform challenges into opportunities for growth and strengthen relationship with clients. And they did it. Installation is not a joke and M. Heavens did the job brilliantly. The final product speaks for itself. Yes, we would do it all over again. Well done, UK Team!!!

Amazing build quality, easy to assemble although you will need at least two people with some strength behind them. Looks absolutely amazing in our garden, and we received a great deal on the pergola, two screens and heater. Amazing product. Have since bought the LED lights and they add real ambience to the pergola and the garden as a whole. Couldn't be happier, will be ordering another pergola next year for a different location in the garden.

Excellent. This is one of the best things we have bought. We got the P3 3m x 3m, with sliding glass doors, heater and LED lights. It arrived in a few weeks and we had it installed by the Pergolux installers, who were really great had it installed within a day. It is really well made and had given us an extra room in our house. Would highly recommend.

We added a additional side screen to our pergolux pergola very easy from ordering to delivery 2 days later to installation very easy & simple !!