Always willing to help. No fuss. Very impressed.

I bought S3 skydance. The product is very quality. Installation wasn’t difficult. I install myself. I would definitely recommend.

Bought my pergola end of last year and I can say that my experience so far has been outstanding. The sale through Ebony was smooth and clear. The delivery service through Russell was well organised. The Technical and after sales customer care from Ananya is what every customer care should aspire to.

The product itself is a great bit of kit and fairly easy to follow and install myself, however I do have some experience in terms of DIY. Looking at the electronic manuals, I do think it could be improved. The quality of the product is really good in my opinion and overall a great product! I have been recommending this to family and friends.

I have a great experience, the customer service is polite and honest.

I couldn’t be happier with my experience with Pergolux UK! From start to finish, everything was smooth and stress-free. The product quality is outstanding – it looks amazing and feels really sturdy. You can tell a lot of care has gone into making it. The team were so helpful and friendly, which made the whole process even better. It’s rare to find a company that genuinely cares about its customers, but Pergolux definitely does. I’ll happily recommend them to friends and family!

The company was prompt with keeping me updated with delivery. Fitted the pergola myself instructions were fine to work with. Had a fault with a light switch which they sent a replacement out straight away. Can't fault the service. Thanks Roy Ford

Customer service excellent, product is great quality and delivery was well communicated

We purchased the wall-mounted Pergolux S3 with glass, two screens, and a heater, and later retrofitted the LEDs and controller. Unfortunately, we encountered issues with the initial delivery, as several components arrived damaged—most likely due to handling during transit by the delivery company. Replacement deliveries also failed to arrive as scheduled.

Despite this, Anaya and Emmett from Pergolux customer support went above and beyond to assist in resolving the courier-related issues, and their efforts were genuinely appreciated. The pergola itself is of excellent quality, and the instructions and online videos are clear and very helpful.

One recommendation for future buyers: if you are purchasing the wall-mounted pergola, consider using the official installers. The structure must be perfectly aligned to the wall in accordance with the specified dimensions, and it is also worth noting that bolts and wall plugs are not included.

Just had a Sunbeam S2 with 2 walls glass doors and 2 walls screens installed. Already christened with a mulled wine party!
Very impressed with the product. In summer the 2 glass walls will open to provide a very airy room. Two kw heater only just takes the chill off (in winter!) but other than that it has fulfilled my expectations completely.

Communications was very easy, with prompt, professional and friendly responses throughout the process.
The product arrived well packaged exactly as ordered and on time.
After sales service has been superb.

Our pergolux pergola, screen and heater have been installed and we are very happy !
We had a small issue that was handled swiftly and effectively by the customer service team and we are now looking forward to spending many summer and winter evenings relaxing in the garden. If you are looking to enhance your outdoor area, based on our positive experience we can recommend this company.

service was great from start to finish. it was a large bespoke order and delivered ahead of time. quality of product is great.

Pergolux uk are fantastic I can’t not fault them the customer service is outstanding . I would highly recommend not only the products but the company its self it’s great . Emmett is always quick at responding and resolving any queries I have . Thank you so much

This was with out a doubt the best purchase we've made for our house so far.
Our garden is south facing and in the summer mouths it was unbearably hot and with our kitchen and dining room having patio doors the sun heated the house to a ridiculous temperature. We purchased a 3X6m wall mounted pergola with lights, one side,a front and a heater it has not only extended our living area,it's made our house alot cooler in the summer and now we can sit outside all summer and winter as with the heater it surprisingly warm on cold days and nights.
Installing it was fairly straightforward although it took 2 of us a couple of days.
The main reason for this was with it being wall mounted it was a little tricky tightening up some of the screws.
We had a slight issue with the lights as the control unit failed after about 8 months but the customer service was faultless and after a couple of videos showing the issue a new control unit was received within a couple of days
I would highly recommend these pergolas to anyone thinking of getting one

Very pleased with our Pergolux products, very helpful with the order through to delivery.

It was great thanks - it copes with rain quote well and is good in strong wind. were happy with it :-)

Ordered a Pergolux Sundream S3 Pergola complete with 2 retractable screens and coloured LED lights.My garden has gone through a truly amazing transformation, and this Pergola is the centrepiece and focal point of the new garden.

The quality is on another level, beautifully engineered and built to withstand the worst the UK weather could throw at it.

For anyone doubting whether this is the best, all I will say is you will have a practical well engineered quality Pergola which will last you years. Quite part from all the wonderful time you will sit underneath it with friends and family in the wonderful summer sunshine, you will not regret your choice, or how well it looks in your garden.

We had one or two issues with the installation, which was handled and resolved so efficiently with Ananya, who is a credit to Pergolux with the wonderful help and reassurance she provides.

Relax in the knowledge you are truly buying one of the best Pergolas out there. and one which will provide many, many years of use and pleasure.
I can’t wait for next year, and would highly recommend the Pergolux Sundream S3!

We purchased a Pergola with a screen and after only a few months the screen failed.

We contacted them and the customer service is non-existent. They provided a different screen after two months and multiple chases. They now expect us to drill holes and fit this ourselves.

We have organised two companies to look at the screen both of which say it will not fit, despite this Pergolux insist it will but will not send anyone out.

Having spent thousands of pounds we would strongly recommend avoiding them.

Pergola is really high quality. You certainly get what you pay for! Delivery was quick and professional.
There was a small damage to one of the parts and after addressing it with customer service team all was resolved promptly.
When struggling with assembly their technical team was there to help too.
Overall amazing product, great customer support, I would recommend any time.
Thanks for the amazing experience Pergolux UK

The product is well build, excellent quality, durable and the structure and integrity is fantastic. The LED lights are state of the art caters to your mood choice. The sliding glass door are good quality and beautiful structure. The company was also very helpful, understanding and generous with our request. We are very happy with Pergolux and we enjoyed the extra space in our home. We highly recommend pergolux product and value for money.