I like the 357 club so far. I'd give performance golf a 5 based on the club but the automatic subscription charge that i didn't know about knocks them down a bit. They were good about cancelling these... See more
Company replied
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Review summary
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Always quick to respond and very helpful with clear instructions to help resolve any issues. Most importantly, a great ambassador to help you get whatever you need sent out right away! High quality p... See more
Company replied
Had an amazing experience with my 357 - suddenly felt confident on the long fairway shots where my 3 wood / hybrid / driving iron failed me regularly. So I invested in the 359 - very 1st shot I used... See more
Company replied
I contacted PG regarding obtaining a head cover to the PG putter I had purchased. I lost the original on the course somewhere. I got a quick response from PG’s customer service. They asked me for a... See more
Company replied
Contact info
2637 E Atlantic Blvd #42821, 33062, Pompano Beach, United States
- support@performancegolf.com
- performancegolf.com
4.2
Great
3K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Excellent, efficient service
Excellent, fast, friendly and efficient customer service - this does not feel like so many other on-line organisations, where every effort seems to be made to avoid any form of direct contact with customers. Communication is great, delivery is on-time and the products are well packaged. I ordered the 3-5-7 Fairway Wood a few weeks ago and have been impressed with how easy it is to use out of most lies. You get a solid connection even from off-centre strikes, which generally go straight and all for a very reasonable price. I'm a 10 handicap currently, but always fighting a fade (slice on a bad day), so this club definitely helps and my old 5 Wood has been consigned to the garage. So impressed, that I have just ordered the Thriver and am eagerly awaiting its arrival, and I'm pretty sure it won't be the last product that I order from Performance Golf. Very impressed.
24 February 2026
Unprompted review
Reply from Performance Golf
We’re delighted to hear that our customer service stood out to you and that your 3-5-7 Fairway Wood has been such a game changer. It’s great knowing you’re getting solid connections even from off‑centre strikes, and that it’s helping tame that fade. Sounds like your old 5 Wood really did get retired to the garage!
We love that you’ve already ordered the Thriver and are excited for you to put it to work. Knowing you’re impressed enough to keep coming back means the world to us, and we’ll be cheering you on as you continue to sharpen your game.
Thanks again for your kind words and for being part of the Performance Golf family—we’re grateful to have you with us.
No updates on my orders | Worst support experience
I have been trying to get hold of them for past 7 days and no one....no one has been responding to provide me an update on my order. I even tried having a chat with customer support, but no body has been responsive there either. I placed order for all the members of my golf group but these guys aren't providing any update. No cancellation, no update, they are straight away ignoring my messages. Worst customer support I have ever experienced!!!!!!
Update: still no response. Even here, they have not responded to my review at all. They close my chat on their website without responding. Sent them multiple texts, but they didn’t seem to care. Bought as gift for folks within my community but these guys never fulfilled or got back to me.
Update 02/27: instead of responding to my emails or even providing me any update out of courtesy and instead of responding to this honest review, they chose to flag my review so it can be removed. But I am thankful to TrustPilots team for keeping my review here. I am just sharing my honest feedback and bad experience with Performance Golf here
14 February 2026
Unprompted review
Bought 3 clubs from them
Bought 3 clubs from them. They arrived in a timely manner. A few months later I noticed a recurring charge on my bank statement. I wrote to them to have them cancel whatever it was that I was being billed for.
No questions asked - they cancelled and gave me a credit while explaining what and how I had received that billing. I will have to admit that it was my fault for not reading everything that came with my new clubs.
I was impressed with their readiness to correct an issue.
16 February 2026
Unprompted review
Reply from Performance Golf
That’s wonderful to hear — thank you for sharing your experience! I’m glad your clubs arrived on time and even more glad we could quickly clear up the billing issue for you. Mistakes happen, and the fact that you felt supported and impressed by how fast we corrected things means a lot to us.
Unbelievable support
It's now the second time I have used the support team and the answered immediate and could solve my problem to my complete satisfaction.
20 February 2026
Unprompted review
Reply from Performance Golf
We love knowing our support team was able to jump in right away and solve things to your complete satisfaction. It means a lot that you’ve had such positive experiences with us, and we’ll always be here to make sure your questions get answered quickly and clearly.
My mistake was corrected
Originally ordered were two clubs with the wrong shaft for my age. They made my mistake correct, immediately. Their videos have wonderful instruction. Nice people to deal with.
1 December 2025
Unprompted review
Reply from Performance Golf
It’s wonderful to hear you’re enjoying the instructional videos too, and we couldn’t agree more — they’re designed to make the game feel easier and more fun. We’re grateful you found the team nice to work with, and we’ll always be here to help keep your golf journey smooth and enjoyable.
357 and 359 clubs are a big hit!
I purchased the 357 and 359 clubs and love them! They have replaced my Taylor Made 4 irons and hybrid fairway wood. They are easy to hit and my fellow golfers want to try them after they see my results.
19 February 2026
Unprompted review
Reply from Performance Golf
Replacing your Taylor Made irons and hybrid is a big win, and it sounds like they’re making the game feel easier and more fun. Even better that your fellow golfers are noticing your results and want to give them a try too — that’s the best kind of compliment out on the course.
I just ordered the clubs SF1,357,359
I just ordered the clubs SF1, 357,359 on Wednesday and I received them this morning.
Now that is quick service.
I will update as soon as I have a chance to take them to the range, and again on the course
21 February 2026
Unprompted review
Reply from Performance Golf
That is exactly the kind of experience we love to provide. I can’t wait to hear how they feel once you take them to the range and then out on the course — those clubs are built to impress.
Performance Golf is somewhat deceptive/but did refund my money.
Performance Golf is a very aggressive company with unclear/vague practices. I was charged $299 for a service that I clearly did not want. I was called multiple times after ordering and receiving a device from them. The calls and many emails are all trying to get me to subscribe to services that I don’t want. Asking them for a refund was not easy. I did finally hear back from them and they have made good on their promise to refund my $299. It seems to have soured what could have been an otherwise positive experience.
11 February 2026
Unprompted review
Reply from Performance Golf
Thanks for reaching out—I completely understand your concern and I want to reassure you that we’ve already handled this for you. The $299 charge has been successfully refunded back to your account, and I can confirm there are no active recurring memberships, so you won’t see any further charges moving forward.
Looking at your history, it appears you first received the PG1 trial when speaking with one of our phone support reps to test out access to our full training library. That trial is completely optional and can be cancelled anytime in the PG App. Rest assured, everything is now cancelled and squared away.
We truly appreciate you being part of the Performance Golf family, and we’re here to make sure you feel confident and comfortable with your account.
Just received 357 today
Just received 357 today, 3 days after ordering , impressed.
Dealings with the company have been excellent with no problems
20 February 2026
Unprompted review
Reply from Performance Golf
I’m glad the whole experience with us has been smooth and problem-free. It means a lot knowing you’re impressed and enjoying your dealings with the team — we’ll keep making sure it stays that way.
It's a privilege to learn from Martin Chuck!
I think Martin Chuck is one of the two or three best online (or in person) golf instructors in the world. The opportunity to learn from him is really a privilege!
6 February 2026
Unprompted review
Reply from Performance Golf
Martin Chuck really is one of those rare instructors who makes the game feel both exciting and achievable. Just hearing you call learning from him a privilege says a lot about the respect you’ve got for his teaching. It’s the kind of energy that makes golf feel more than just a sport—it feels like a journey you get to share with someone who truly knows the craft.
Performance golf is a very good company
Performance golf is a very good company. I purchased the Click Stick from them but after using it a few times decided to return it. Only because as a hearing impaired person (I do use hearing aids), I could not hear the Click! As such, I could not get the feedback the product is supposed to provide. Otherwise, it is a quality device. Well made and capable of actual ball striking. The company gave me an immediate refund.
16 February 2026
Unprompted review
Reply from Performance Golf
That’s such a thoughtful share, Paul, and I really appreciate the way you framed it. It means a lot to hear you call Performance Golf a “very good company,” and I’m glad the Click Stick impressed you with its quality—even if the feedback mechanism wasn’t a fit for your needs. The fact that you gave it a try, recognized its craftsmanship, and then had a smooth, immediate refund experience says a lot about both your openness as a golfer and the company’s commitment to taking care of people.
It’s moments like this that remind us golf isn’t just about the gear—it’s about the experience, the trust, and the way you feel supported along the way. I’m really glad you felt that support.
Nice Clubs but pushy on extras
This company sells nice clubs but be aware they push a lot of extras as well. Maybe this is good for some but not everyone. It's easy to get signed up and charged for services that you never wanted. They did reimburse the charge though.
17 February 2026
Unprompted review
Reply from Performance Golf
I hear your concern and want you to know we’d love to take a closer look and get this resolved for you. To locate your account and make sure everything is squared away, we just need a bit of help: could you share the email address tied to your order, your phone number, or your order confirmation number? With that, we’ll be able to review your account and ensure no unwanted charges continue.
Love Performance Golf
Love Performance Golf, have learnt so much training on the app and have purchased three amazing clubs from them which have even excelled their promise ! Oh and yes, their customer service is faultless and brilliant.
18 February 2026
Unprompted review
Reply from Performance Golf
Wow—your message truly made our day! We’re so thrilled to hear how much you’ve enjoyed training with the app and that your three clubs have exceeded expectations. That’s exactly what we hope for: helping golfers unlock more confidence and performance on the course.
And thank you for the kind words about our customer service—it means the world to us. We put our heart into making sure every golfer feels supported, so hearing that from you is incredibly rewarding.
Great customer service and responded…
Great customer service and responded right away
18 February 2026
Unprompted review
Reply from Performance Golf
We’re grateful to have you as part of the Performance Golf family, and we can’t wait to keep supporting you on your journey to better golf.
One of the very best companies to work…
One of the very best companies to work with. Amazing customer service. I will
Definitely recommend them to my struggling golfer friends.
11 February 2026
Unprompted review
Reply from Performance Golf
That means the world to us — thank you! We’re so glad you’ve had a great experience, and it really makes our day to hear you’d recommend us to your friends. We’ll keep showing up with the same level of care and service so you always feel supported in your game.
These guys are a rip off
These guys are a rip off. I bought a 357 club from them then they started charging my card for other things that I never agreed to. Then no one ever answers the phone # you call . They are crooks!! Just give the refund!! But they would rather take your money!! I never ok’d any of these purchases!! They say they need to investigate ! Just liars. Their product is not even that good to have to deal with all this bull crap!! Don’t buy from them!
14 December 2025
Unprompted review
Reply from Performance Golf
I hear your concern and want to clear this up with you directly. We never enroll anyone into courses without their knowledge or approval — the subscriptions we offer are always optional, and you can cancel them anytime through the PG App or by reaching out to us.
To reassure you, we’ve already refunded $198 from the Scratch Club and VIP Coaching Membership. As for the $399 PG1 charge, we’re more than willing to refund that too. Since it’s currently under dispute and shows a chargeback status, the funds are being held by the bank, which means only they can release them.
Please rest assured, we’re on your side and committed to making sure you’re taken care of. Once the bank finalizes the dispute, the refund will be completed.
Carl took care of my issue.
Carl took care of my issue.
He recognized the problem and
quickly solved it.
17 February 2026
Unprompted review
Reply from Performance Golf
That’s wonderful to hear—thank you for sharing that with us! I’m so glad Carl was able to recognize the issue right away and get it solved quickly for you. We always want things to feel easy and stress-free, and it’s great knowing you had that kind of experience.
Lost a lot of money!
I lost over $474.88 after returning the inferior clubs I ordered. Their customer Service said we had to prove that our Citibank card actually paid them. Evidently, their accounting dept does a lousy job, as the bank statement reflects that it was paid thru us, but the company can't seem to find it. This has been a problem since August of 25. I have been on the phone with agents and managers (Jack and Jonalyn, Emails from Temberlyn, Justin, and Alexis just to name a few. ) with zero results. I assume that this will never be resolved, but buyer beware!
From:Randy Spray
4 August 2025
Unprompted review
Reply from Performance Golf
Thanks so much for working with us on this—we really appreciate the time you took to withdraw the chargeback with your bank. Your cooperation means a lot and helps us move closer to a resolution together.
To keep things moving smoothly, we kindly ask that you reach out to your bank or card issuer once more and request a copy of the documentation confirming that the chargeback has been officially reversed. This could be a confirmation email or a written notice from the bank. Once you’re able to share that proof with us, we’ll immediately process the refund on our end.
We truly value your patience and partnership, and we’re looking forward to getting this resolved for you as quickly as possible.
Performance Golf Review
They offer a lot of training, but constantly try to upsell you on expensive services. I was pretty disappointed with the training videos I watched. Overall, Performance Golf is a waste of money.
1 December 2025
Unprompted review
Reply from Performance Golf
Thanks for sharing your honest feedback with us — we really appreciate it. Our focus is always on helping golfers improve, which is why we sometimes introduce other training programs. Golf is such a complex game, and many members find that while one course helps with a specific area, another program can unlock improvements in different parts of their swing or strategy.
That said, we never want you to feel pressured, and your experience matters to us. We’re grateful you gave the training a try, and we’ll continue working hard to make sure every member feels supported and valued.
The training videos and golf…
The training videos and golf clubs/accessories are top notch. I improved my game considerably and knocked about 5 strokes off of my handicap. Worth every cent!
Also, customer service is excellent and very responsive.
13 February 2026
Unprompted review
Reply from Performance Golf
Wow — thank you so much for sharing this with us! It’s amazing to hear that the training videos and clubs have helped you knock 5 strokes off your handicap. That’s a huge accomplishment, and we’re thrilled to know you’re seeing such great results out on the course.
We also really appreciate your kind words about our customer service team. We always aim to be responsive and supportive, so it means a lot to hear that reflected in your experience.
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