I like the 357 club so far. I'd give performance golf a 5 based on the club but the automatic subscription charge that i didn't know about knocks them down a bit. They were good about cancelling these... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Always quick to respond and very helpful with clear instructions to help resolve any issues. Most importantly, a great ambassador to help you get whatever you need sent out right away! High quality p... See more
Company replied
Had an amazing experience with my 357 - suddenly felt confident on the long fairway shots where my 3 wood / hybrid / driving iron failed me regularly. So I invested in the 359 - very 1st shot I used... See more
Company replied
I contacted PG regarding obtaining a head cover to the PG putter I had purchased. I lost the original on the course somewhere. I got a quick response from PG’s customer service. They asked me for a... See more
Company replied
Contact info
2637 E Atlantic Blvd #42821, 33062, Pompano Beach, United States
- support@performancegolf.com
- performancegolf.com
4.2
Great
3K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
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Reply from Performance Golf
Thank you for the kind words! We’re so glad you found our team helpful and courteous—that’s exactly the experience we want every golfer to have.
Great job
Great job. Very responsive; timely response and comprehensive in their communication.
23 April 2026
Unprompted review
Reply from Performance Golf
Thank you so much for the kind words! We’re thrilled to hear you felt supported and well taken care of—that’s exactly what we aim for. Your feedback means a lot to us, and we’ll keep working hard to make sure every interaction feels just as responsive and helpful.
Dear Performance Golf Team,
Dear Performance Golf Team,
I just wanted to take a moment to sincerely thank you for the wonderful customer support experience.
From the very beginning, your team has been incredibly kind, responsive, and genuinely helpful. It really makes a difference when you feel heard and supported, and that’s exactly the experience I’ve had with you.
I truly appreciate the professionalism, patience, and warm communication—it didn’t feel like just “support,” but like real people who care.
Thank you again for your excellent service and dedication. Wishing your whole team continued success and all the best! 😊
6 May 2026
Unprompted review
Reply from Performance Golf
Your message truly made our day—thank you so much for taking the time to share such kind words. We’re thrilled to know you felt heard and supported, because that’s exactly what we strive for with every golfer we connect with.
It means a lot to us that our communication came across as caring and genuine, and we’ll keep working hard to make sure every experience feels just as positive. Wishing you continued success and plenty of joy both on and off the course! 😊
SF1 does not work
I bought the SF1 about a year age. They claimed it would straighten out my slice. Did not work, now they just came out with the SF2 with the same promise. How am I to trust them again for that much money?
6 May 2026
Unprompted review
Reply from Performance Golf
I hear you, and I completely understand your hesitation. We actually created the SF2 Driver for golfers who felt the SF1 helped straighten their slice but sacrificed some distance in the process. Just a heads‑up—your SF1 purchase also came with free instructional videos designed to show you how to get the most out of the club. You can find them anytime in your member’s area through the PG App or your browser.
If you’ve had a chance to take those lessons to the range and still feel the SF1 isn’t helping your game, no worries—your purchase is covered by our 365‑Day Money‑Back Guarantee. We’d be happy to refund it or even better, help you upgrade to the SF2 Driver. To get started, we’ll just need your email address, order number, or any details to locate your account.
We’d love to hear how things feel once you’ve tried the lessons—it always puts a smile on our faces to hear about your progress.
Great Customer Service through Chat
I just needed to make a small adjustment to my account that I couldn't figure out how to do on my own. I used their onboard chat system and was connected with a very helpful agent named Carl. He helped me make the changed I needed and it all only took a few minutes. Great customer service!
5 May 2026
Unprompted review
Reply from Performance Golf
Love hearing that, Travis! Sounds like Carl really came through for you and made the whole process quick and easy. That’s exactly the kind of service we aim for—simple, helpful, and stress‑free. Thanks for sharing your experience, it’s great to know you felt taken care of.
Accidentally ordered the wrong club
Accidentally ordered the wrong club, but Carl was awesome and corrected quickly!!
5 May 2026
Unprompted review
Reply from Performance Golf
That’s awesome! Mistakes happen, but I’m glad Carl jumped in and got your order fixed right away. Quick, friendly help like that is exactly what we want you to experience every time with Performance Golf.
Broken club? No problem
My club arrived broken because of shipping. Customer service responded immediately. They sent me a new 357 Wood right away. After playing a few rounds. The 357 might be my favorite club in my bag!
10 April 2026
Unprompted review
Reply from Performance Golf
That’s fantastic, Rick! I’m sorry the club arrived broken—that’s always frustrating—but I’m thrilled to hear our team jumped on it right away and got a new 357 Wood out to you. Even better that after a few rounds it’s become your favorite club in the bag! That’s exactly the kind of turnaround we love to see: quick support and a club that makes you excited to play. Thanks for sharing your experience—it really shows why we’re so proud of the 357.
Such a shame that my experience with…
Such a shame that my experience with Performance Golf has given “fraud vibes”. I received the golf club with no issues and then received charge after charge on my credit card for golf “instructions” that I never consented to. Why would a reputable company have to fraudulently charge paying customers for something they didn’t want?
I have requested and been promised three different times, a very small refund compared to all that I’ve been charged . I am still WAITING ON THAT REFUND!
I am sure they have lost customers who would otherwise buy more clubs from them if they didn’t deceive us with bogus charges!
Peggy Nibert
4 December 2025
Unprompted review
Reply from Performance Golf
Peggy, I want to reassure you—it’s never our intention for you to feel that way about our services. I completely understand how frustrating this has been, and I appreciate you sharing your experience with us.
We’ve already attempted to process your $62.64 refund a couple of times, but for some reason, your bank hasn’t allowed it to go through. To make sure you get your money back quickly, we’d like to issue the refund via cheque instead. We’ve reached out to you by email, and if you can provide your shipping details there, we’ll send the cheque out to you right away.
I know this hasn’t been the smoothest process, but please know we’re committed to making it right and ensuring you feel confident in us moving forward.
Be very careful if you buy from them!
Be very careful if you buy from them!!
I bought a club from them and did not ask for any subscription yet they sneakily added me and only noticed a few months later I have been paying for one!!
Let’s see if they are honest enough to reimburse me!
4 May 2026
Unprompted review
Reply from Performance Golf
There has been confusion—it looks like the Scratch Club Membership trial may have been bundled when you purchased your 357 Fairway Hybrid, but memberships are always optional and easy to opt out of. No worries, we’ve already canceled your membership and issued a full refund of $208.80, which should show on your statement within 3–5 business days.
Bait-and-switch sales tactics. Avoid.
Ordered the DrawForce Automatic Draw Trainer (Order #52880). Got a call the next morning telling me I had ordered their “357 Hybrid” and would be charged $400. I never ordered that product.
When I pushed back, the rep asked me to forward my own order confirmation to them, as if they don’t have access to their own records. The moment I did, the call pivoted to a pitch for their $300/year coaching app subscription. The whole thing was a setup from the start.
I canceled the order after it set in how disgusting the whole interaction was. To their credit, they refunded me almost immediately but then sent a response calling it “any confusion this may have caused,” which tells you everything about how seriously they take this. Check the BBB page before you buy anything from these people. This isn’t one bad rep, it’s a pattern.
Edit: it gets worse, that email they wanted me to “take a look at” was an attempt to manipulate me into removing this review. Hopefully Trustpilot will take this as seriously as I do…
From the email:
“If you feel we deserve a more positive review, we’d greatly appreciate it if you update or remove your TrustPilot review.
Once done, please reply to this email with the following details so we can send your Click Stick Driver right away:
Complete Shipping Address
Click Stick Orientation (Right Hand or Left Hand)
Click Stick Shaft Flex (Regular or Strong)”
4 May 2026
Unprompted review
Reply from Performance Golf
Apologies for the confusion that led you to cancel your DrawForce Trainer order—that was never our intention. As requested, we’ve already processed your refund, and you should see it reflected shortly.
That said, we’d love the chance to make it up to you and help out however we can. Could you kindly take a moment to read the email we sent your way? It has more details on how we’d like to support you moving forward.
Thanks for giving us the opportunity to make things right, and wishing you all the best both on and off the course.
Great customer service
Great customer service. Really helpful and understanding - timely responses. thank you!
1 May 2026
Unprompted review
Reply from Performance Golf
I’m glad we could be there for you, and if you ever need anything else—whether it’s a quick tip, a question about your training, or just reassurance—you can count on us.
Always quick to respond and very…
Always quick to respond and very helpful with clear instructions to help resolve any issues. Most importantly, a great ambassador to help you get whatever you need sent out right away! High quality products; great customer service!
29 April 2026
Unprompted review
Reply from Performance Golf
Thanks so much for sharing that — it really means a lot to hear how helpful and responsive the team has been for you. We always aim to make things clear and easy, and it’s great knowing you feel taken care of. High‑quality products paired with great customer service is exactly what we want every member to experience, so your words are a big encouragement!
You guys are awesome!!
You guys are awesome!!
Always there when I need assistance with an order.
Thanks
29 April 2026
Unprompted review
Reply from Performance Golf
Bruce, you just made our day with that message — thank you! We’re always here to jump in and help whenever you need, and it’s awesome to know that support has made a difference for you. Really appreciate you being part of the Performance Golf family!
The service was excellent
The service was excellent. The ONE wedge and the 3–5-7 and 3-5-9 clubs performed as well as they were advertised to. Shipping was quick. The follow up to my questions was second to none.
28 April 2026
Unprompted review
Reply from Performance Golf
It really means a lot to us knowing the ONE wedge and the 357 and 359 Fairway Hybrid clubs lived up to what we promised. Quick shipping and strong follow‑up are things we put a lot of pride into, so I’m glad that came through for you.
We’re thrilled you’re enjoying the clubs and the service—it’s exactly the kind of experience we want every golfer to have. Keep swinging with confidence, and know we’re always here if you need anything down the road.
Carl was great
Carl was great, he looked up my order and was immediately responsive to my request. Give that guy a bonus!
28 April 2026
Unprompted review
Reply from Performance Golf
Love hearing that! Carl really is one of those people who makes things happen fast and with a smile. I’ll be sure to pass your kind words along — feedback like yours is exactly what keeps our team motivated. And hey, I agree… sounds like he’s earned himself a bonus!
We’re lucky to have him on the Performance Golf team, and even luckier to have customers like you who notice and appreciate the effort.
I bought 3 clubs and 2 of them worked…
I bought 3 clubs and 2 of them worked out great. The 3rd one didn't suit my game so I returned it and the return process was very easy.
28 April 2026
Unprompted review
Reply from Performance Golf
That’s awesome to hear, Dara! I’m glad two of the clubs are already a great fit for your game, and it’s even better knowing the third one didn’t cause any stress since the return process was smooth and easy. That’s exactly how we want it to feel — no hassle, just confidence that you’ll end up with the gear that truly works for you.
Thanks for sharing your experience with us. It means a lot to know the process felt simple and supportive on your end.
Head cover replacement
I contacted PG regarding obtaining a head cover to the PG putter I had purchased. I lost the original on the course somewhere.
I got a quick response from PG’s customer service. They asked me for a shipping address and within a week I received the head cover…no charge.
For any company, great customer service goes a long way!
25 April 2026
Unprompted review
Reply from Performance Golf
That’s wonderful to hear! I’m so glad our team was able to get your head cover replaced quickly and at no cost. Your kind words mean a lot—great service is what we strive for, and it’s awesome knowing it made a difference for you.
Product Return
The recent return of a driver that I did not need was absolutely painless. And when I emailed them my return tracking number, my card was credited the same day, even before theyreceived the club.
21 April 2026
Unprompted review
Reply from Performance Golf
We really want the return process to be as smooth and stress‑free as possible, so knowing it felt painless and that your refund came through right away means a lot. Thanks for sharing your experience—it’s exactly the kind of confidence we hope every golfer feels when working with us.
Highly communicative and no issues when…
Highly communicative and no issues when I decided to return the clubs.
Very curations and helpful.
24 April 2026
Unprompted review
Reply from Performance Golf
That’s wonderful feedback—thank you for sharing it! We always want communication to feel clear and easy, so it’s great to know you felt supported every step of the way. I’m glad the return process was smooth and that our team came across as helpful and caring.
Love tutorials online that can be accessed anytime from anywhere
I like the tutorials online that can be accessed at any time. Some are above my headvas far as instructions go, but probably make sense to those who have had lessons (suchnas some using words like "loading up", "supplant", "spine angle", etc.)
I recently purchased the 357 club and like it so far. The first 3 times I used on the course, I was really pleased, then (shame on me) I topped one and the next time I hit behind the ball. So its not infallible enough to correct all of my bad habits, but by watching a few more training videos, I'll get more consistant.
Performance Golf is 5 great site who prides themselves on customer satisfaction, which is a welcome change in todays online marketing where customer service goes out the window once payment is made. P.G. is not like that and correspondence is quick and action is taken to satisfy the customer. Thank you to whoever is running the customer service department at P.G. for instilling a professional, customer based culture.
My only knock would be the adding on of automatic subscription charges for the Scratch Club every time you make a purchase. They give you a "free trial" then automatic $29/mo charge. However P.G. was great about reversing the charge and cancelling the subscription.
25 April 2026
Unprompted review
Reply from Performance Golf
I love that the tutorials are giving you value, even if some of the terms feel a bit advanced at times. That’s the beauty of having them on demand: you can revisit, pick up new things, and keep building consistency with your swing. And it’s awesome to hear the 357 is already making a difference for you, even if the occasional mis‑hit sneaks in (we’ve all been there!).
Your kind words about our customer service team really hit home—we take pride in making sure golfers feel supported long after checkout, so thank you for noticing that. And I’m glad we were able to sort out the subscription charge for you quickly. At the end of the day, it’s about trust and making sure you feel taken care of, both on and off the course.
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