People Like Us Home Exchange Reviews 

1,357
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently point out that the website is wonderfully easy to navigate, making home exchanges and travel planning remarkably smooth and enjoyable. People deeply appreciate the welcoming community, noting that the platform offers a brilliant opportunity to connect with kindred spirits and make lifelong friends across the world. However, some people mentioned occasional challenges, such as rare instances where guests did not treat properties with proper respect or encountered strict administrative rules. A few reviewers also felt somewhat disadvantaged if they were not active on social media groups or experienced content limitations imposed by platform moderators.

What people talk about most

User experience

Users describe positive interactions with user_experience, highlighting that the platform is easy to... See more

Staff

Reviewers highlight positive aspects of staff, noting that support teams and administrators are consistently... See more

Website

Consumers find website to be positive and consistently praise its user-friendly interface and easy... See more

Holidays

People report positive experiences with holidays, noting it has been a total game changer for exploring the... See more

Social media

Customers consistently note positive experiences with social_media, describing the Facebook groups as a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been exchanging through PLU for 7 years now and have had some amazing stays around the world. From a beach front property in Bali, NewYears in Sydney, a remote chalet in Romania, lake front in... See more

Rated 5 out of 5 stars

Extremely friendly community of like minded people. Easy to navigate web pages and Facebook pages. Comprehensive service for extremely reasonable fees. Easy to access both moderators and hel... See more

Rated 5 out of 5 stars

Outstanding concept and fantastic site to navigate. We have hovered on the Guest fringe of People Like Us for a few months, watching how everything works, and took the plunge to paid members re... See more

Rated 5 out of 5 stars

The name says it all. I’ve found the people I’ve interacted with have been credible, inclusive and helpful which has enabled an easy trust to build As a holiday accommodation option, PLU is outstand... See more


Company details

  1. Homestay

Written by the company

Join People Like Us Home Exchange, the world's friendliest home exchange community. We believe in sharing, trust, generosity, respect, communication, equality, cooperation, honesty, hospitality, friendship, flexibility and adventure. We take pride in our homes and we care about the environment in which we live: our village, city, country and our planet. We care about the ethos of home exchange and we do it because we love the experience and the friendships that it generates. Join, list and swap with our beautiful homes all over the world.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,357)

218 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This exchange platform keeps getting…

This exchange platform keeps getting better. The number of homes has grown so much in the last 6 years and there is nowso much choice of deciding where to go. We confirmed 8 exchanges for this year all by the end of January. The community is still as wonderful as it was when we first joined in 2018. The support team are simply the best of any exchange group I have been with. They are on duty 24/7. ❤️

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Our fantastic cult

The trades we have made with People Like Us have been fantastic. Super welcoming people when we stayed, super easy going when staying at our home. We did quite a few trades in Tasmania and Melbourne and they really made our trip better.

29 March 2025
Rated 5 out of 5 stars

Be flexible!

Try to be flexible. Expecting to get specific dates in an exact location may not work for you. Provide people with a range of possible dates if you can. Be prepared to travel a bit to get to the sites - you may have to commute. Finally carefully consider every exchange proposal that you get - it may not be the exchange you are looking for but some of our best exchanges have come from people in places we never expected to visit.

24 February 2026
Rated 5 out of 5 stars

This is not just a home exchange group ...it's a community!

This isn’t just a home exchange platform — it’s a community.
We’ve been members for six years and have exchanged homes across several continents, but the real gift has been the lifelong friendships we’ve made along the way.
Unlike other platforms that feel purely transactional, People Like Us fosters a genuinely inclusive, community-driven culture — and that starts right at the top with its Australian founders, Drew and Kathy. They’ve built something special: a space where like-minded travellers connect, communicate, and care.
If you’re thinking about home exchanging, we wholeheartedly recommend People Like Us above all others we’ve tried.

24 February 2026
Rated 5 out of 5 stars

I've been a member of PLU for several…

I've been a member of PLU for several years and can thoroughly recommend the platform.
PLU offers a good range of possibilities in the UK and world wide; clearly you have to put some work in in terms of liason with potential exchanges and preparing your own home, so be aware of these. However the rewards are well worth it.

18 February 2026
Rated 4 out of 5 stars

Short-term Renters Irritating

I enjoy using the site but I do not like that people put their homes up for swaps but also rent them out (AirBnB, VRBO, etc). So when I find a home to try to swap, the owner only wants to swap IF they can’t rent it out, which means it’s unavailable while they hold out for a rental. That is not the purpose of this group! I like the group & it’s well-run. Lots of great places, homes, & I will continue to keep trying to book home swaps. Wonderful people we have swapped with thus far!

8 February 2026
Rated 4 out of 5 stars

We love to join.

Very accessible website, friendly and helpful community and organization. Always being to improve and listening to the participants.

15 February 2026
Rated 5 out of 5 stars

People Like Us makes us smile!

People Like Us is a really wonderful platform for helping your family explore the world and connect with other people in a unique way ... living in a cute neighborhood, or in the woods, or by a lake ... your choice! The folks on PLU treat each other with such kindness and respect, it's a very positive, fun, and responsible community. I highly recommend it for your adventures!

12 February 2026
Rated 1 out of 5 stars

Toxic and Controlling Leadership Culture

We have met some great people through PLU but the overall culture from admins and the owner is controlling and off-putting. I only recommend my friends join Home Exchange at this point - I do not recommend PLU. Admins and owners shut down any online comments that honestly share less than positive reviews of PLU. A community can only be authentic if the truth is allowed. I believe this may be cultural as the owner and admins are from Australia, a country where freedom of speech is not guaranteed. However they need to understand how to be relevant to other cultures in the world where conversation that includes honest negative information is allowed.

8 February 2026
People Like Us Home Exchange logo

Reply from People Like Us Home Exchange

Hi Cambria,

Thank you for taking the time to share your feedback, and we're glad you've met some great people through PLU — that's what we're all about.

We'd like to address your concerns openly, as we believe anyone reading this deserves the full picture.

Our online community forums are led by our members, and the rules that govern them have been developed collaboratively with our community over several years. They exist to maintain a kind, safe, and welcoming space for all our members. Among other things, we don't allow political discussion, negative comments about other members, or critical comments about other home exchange organisations — we think that's just good manners and helps keep the focus on what brings us together.

What we absolutely do welcome is constructive criticism about PLU itself. We have never deleted or hidden feedback about our own platform, and we always address it openly. If you have concerns about how PLU operates, we genuinely want to hear them and will engage with them publicly.

Our moderators are volunteer members of the community who give their time to help keep things running smoothly. We ask that all members treat them with the same respect they'd show any other member.

We're proud that 99% of our reviews are five stars, and we work hard every day to earn that trust. If you'd like to discuss your experience further, we'd love to hear from you directly — our door is always open.

We're glad you've chosen to continue as part of our community, and we hope your future exchanges are wonderful.

Drew

Rated 5 out of 5 stars

People Like US Proposal

As part of exchanging a home with another member, the proposal process is our agreement step which establishes the dates and details of the agreement. Once this is accepted then we work towards the actual exchange and final completion steps. The website is well designed, intuitive and controls the process.

4 February 2026
Rated 5 out of 5 stars

PLU, an outstanding home exchange community

We’ve been PLU members for a little over 2 years and have had only positive exchange experiences. The design of the site, which undergoes continuous upgrades and tweaks, is of very high quality and has always allowed us to locate opportunities regardless of the destination. The Globe system, or non-reciprocal stays, works especially well and expands the pool of possibilities. Our fellow PLU members really give this platform a sense of community and friendly vibes. Bravo to Drew, the founders and the braintrust behind this initiative.

3 February 2026

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