Penicuik Home Improvements Reviews 

Good job done by the installers (Beatties) who were very pleasant guys and tidy. workers

Excellent service from starting the job to finishing the job. Will use Penicuik again. The tradesmen were very helpful and polite.

From Placing the order, I have received First Class Service from all the different tradesmen involved and I would congratulate Penicuik and all the Companies involved for the way the work was planned and carried out,once again thanks to all involved.

trying to find a phone number to call them

Had a salesman today gave me a quotation of £12000 for a small front porch, double the recommended price. I am not that gullible, told him to forget it. Day light robbery stay away...

29/03/19 . 14.30. Please ignore their below comment I never received a private email... all pile of rubbish!!!! Stay away.

Good job well done. Fitters were punctual,polite, efficient and left the house in a reasonable state considering the task undertaken.
A happy customer with the new windows.

Excellent windows! Finishing a lot to be done ! Inside the house and Not quiet happy on the finish work on the out side !!

Great top rate product, choice of colour and glass for new front door. Friendly sales and fitter. Very pleased with end result.

Great job guys turned up well on time and explained out job,job completed on time only few blips at the end but very minor and problem solved well pleased

We had our downstairs windows and doors fitted last month (February 2019) and we then were contacted by Penicuik to discuss getting upstairs done. We decided to go ahead and we got those done this week. We were very impressed with our fitters Gary and Michael, who explained what they were going to do and also discussed the options we had for in our bathroom. Once complete Gary took me round and checked I knew how the windows worked. I signed the paperwork and was extremely pleased with the service we received. Michael also adjusted our front door as we had told Penicuil that it wasn't shutting quite right. Thank you for doing a great job.

Great service from start to finish.

Our installers were Sean Low and Mark Cowie and they did a very good job installing the windows.

All areas were left clean and tidy..

Very professional and courteous installers, very tidy and obliging, can't fault the quality of their work. Both deserve a pay rise !

Excellent experience from start to finish.

Started with a door to door salesman which I tend not to be comfortable with but gave a very good price for all windows and a back door so decided to give them a shot at just the door initially.

Great communication throughout and no hidden or additional costs.

Top quality job done quickly. Installers turned up on time and did a great job.

All of the above is becoming rare nowadays.

I will be following up in the coming months to arrange more work.

Happy with the workmen that came out and fitted windows very polite and kept work area very clean only problem 2 windows have cracked glass have been assured will be repaired ASAP & also some plaster work to be carried out but overall happy with service

Recently had new windows and front door replaced. Generally happy with the work done and the politeness of the salesmen and fitters. Some issues re plastering which has now been completed. Main issue at present is the fact that they fitted the wrong front door, however I have been assured that this will be rectified.

Purchased back door in Jan very happy so decided to replace front door now also. Happy again with result. Although wrong colour door knocker so that still has to be fitted and threshold to be replaced as was just plain bit of wood.

My elderly mother in law was recently quoted an exorbitant sum for fascia board replacement.

Approx 7-8 times the cost of what it should have been, according to an independent pricing guide.

Mercifully she had the gumption not to sign on the line but could easily have been tricked into doing so.

Cannot believe the nerve of the salesperson to attempt to take advantage of a vulnerable elderly widow like this.

Shameful.

Having now worked in sales I can recognise the underhand selling techniques the salesman used to get a small fortune from me. Got my first statement in and looking at the interest rates I am due to pay more than double what the windows cost. Check your finance agreement as it is probably more beneficial to get a settlement figure and arrange a bank loan. Very underhand selling techniques

The salesman Scott was polite and not pushy, we agreed what was required and placed our order there and then.
After an initial install day where the fitters were given the incorrect material for our roofline they returned today with everything required to carry out the work. Brian and Stephen carried out a speedy and tidy install and our roofline and gutters are already getting admiring glances from the neighbours. I would have no hesitation in recommending Penicuik for this type of home improvement.

Yet another follow up to my previous posts the last being on 7th February. To recap kitchen and bathroom window were faulty so had to be replaced and they were looked at on 31st Aug 18 and then in October by manager Tom Hannah who agreed that windows would have to be replaced.
Finally last Friday fitters arrived with 2 windows - kitchen window and a lounge window !! This clearly had been ordered but no bathroom window. Lounge window is very large and this is now the 4th one they have made.
I've phoned Penicuik who connected me to Job Worth Doing . Was promised a call Tuesday then Wednesday and after I called this morning have been told I would get a call today but I'm not holding my breath. This has now been going on for 10 months. Once they have been paid they have no interest. Customer services are a joke and I don't know how JWD Newhouse are still in business.
I am beyond frustrated now but they will not return a call!!
Also Penicuik don't seem convinced that we were offered compensation in November and person I spoke to at that time has left company. I suggested that they get into recorded conversation.