Shutters Direct Reviews 364

AVOID! This company runs just about the worst customer service I've ever experienced. Do not expect quick or even reasonable speed of replies. Do not expect any level of understanding. Run away as quick as you can from this website. Do yourself and your stress levels a favour. I run an online clothing company and if we did this I would not sleep for shame....

Please read others reviews as this is not a one time experience. I wish I had.

I placed an order for shutters. When checking out I used paypal, but the discount code which was available, save £50 through a code SAVE50 wasn't accepted through paypal. I then contacted the company within 2 minutes of checking out, asking them to investigate and apply the £50 discount on my order of nearly £2000.

In summary, They came back 4 days later saying that code didn't exist. I said it did and could they investigate again. 5 days later, I get told that they have never used that code and that I was a liar.

I then phoned them, at which point I explained I was frutsrated, they said that they never had a 50% off code. I said it wasn't 50% but £50, please read my emails. They said that the customer services team don't know what promotions are available. No real apology for calling me a liar! Offered the £50 discount, when they are now offering a 15% discount....could have at least shown a bit of an apology by offering the new discount.

Just as important, advertised as 12-14 week delivery. Order placed on the 14th April. This should be around 20th July. Email date received. Mid September!! An unexplained additional 8 weeks and when questioned, still unanswered.

So I have repeatedly asked to cancel my order due to the rubbish service recevied and wrongly advertised delivery times. Nothing. No replies. No communication. Will have to take this up with my credit card company now as they are a time waster.

Super helpful and went above and beyond with me. I order a lot of stuff, and for the price point, the customer service cannot be beat. Thanks Dave

Absolute nightmare – unsafe and no accountability

I’m extremely disappointed with my experience with Shutters Direct.

I followed their measuring guide exactly as instructed and even double-checked everything before ordering. Despite doing everything correctly, the shutters supplied do not allow my windows to open. Their response? Blame my window handles and refuse to take responsibility.

They asked me to provide additional measurements after installation, which I did. Then they changed their stance and claimed my handles “aren’t straight” and therefore they can’t be responsible. Nowhere in their measuring guide does it mention anything about handle shape or limitations – I measured exactly to their specification.

I’ve been trying to resolve this for over a month. Responses are slow, inconsistent, and feel like they are just trying to avoid replacing the shutters. I’ve even asked for help and solutions, but instead I’ve been fobbed off with suggestions that don’t actually fix the issue.

The worst part is this: my home is now a fire hazard.
With these shutters installed, I cannot open my windows properly. In an emergency situation, this could be extremely dangerous as there is no quick exit. That alone should be taken seriously, yet they show no urgency or responsibility.

I’ve provided all evidence, followed their process, and acted in good faith. At this point, it’s clear they are not willing to put things right.

Avoid at all costs.

turned up early, clear instructions made them easy to install

Very good service

Decent quality, would have preferred if frame came assembled. Make sure you measure your windows and reveals thoroughly, mine had significant run-out that needed significant packing and trimming to hide.

We have used shutters direct many times in the past . We had some problems with recent experiences, however a special mention must go to Conor from the escalation team who went above and beyond to ensure any issues resolved, Conor attention, care and understanding was the reason we chose to order again and to recommend to family and friends

We are happy with our shutters, but on both occasions, when the order arrived there were parts missing. We never got the screw covers missing off the first order, and so far we haven’t had a reply about the missing magnetic catches on the second order.

brilliant I am thrilled with them thank you

13 week wait and arrived with some damage to one of the shutters

My roller blinds was put in earlier than I thought and they did a great job now I have a cool house thank you Steve and team I will recommend you to family and friends x

Love the perfect fit shutters finish off my bathroom

Shutters are too big, please can I arrange for a return

Over the moon with the quality of my new shutters! Highly recommended! Was a bit of a wait due to the high demand, but well worth the wait. Thank u shutters direct for such a great product!

Three of the four shutters I ordered were fine, the fourth was totally wrong and it was clear that it should never have been delivered. A very long, frustrating and stressing story but what I feel I need to make clear to anyone thinking of ordering from this company is that if there is an issue, the customer service department are totally ineffective. Forget trying to contact them on the phone; you are placed in a loop that never actually gets connected. I even tried calling the sales team to get help! I waited over a year before I received a replacement shutter and this arrived only after I’d taken the trouble to write to the CEO - there was no advance notice, it was delivered out of the blue! The hinges were missing but at least it fitted!! I would definitely not recommend Shutters Direct.

Initial selection and ordering was clear and easy. Update provided during the longish advised delivery time. Arrived earlier than indicated in very impressive and effective packaging. Assembly and installation was straightforward and excellent quality of manufacture and finished appearance.

Placed an order in October 2023 for one shutter. One of the reasons I wanted to use this company, over the many others, is the estimated delivery within a month. Throughout the ordering process the website advised me "..expected delivery date November 2023." As soon as I pressed the buy button, and they had my money, it generates an invoice advising me estimated delivery May 2024, 7 months after I placed my order.

Looking at the other comments here, heaven help me if it arrives damaged. or with missing parts, and I need to return.

Should advise genuine delivery times on website and not mislead customers.

We purchased a Ziptrack blind from Steven at Shutters Direct.
The experience was smooth and completed within the agreed timeframe.
Steven and his team where great to deal with and we would happily deal with them again

I have purchased many blinds from this company and I must say the products I received are 1st class, lots of spare parts and slats included in the pack. The only thing that lets this company down is the delivery times, it takes many weeks from when you place the order to actually receive the blinds. They do get back to you quickly with an issue you have which is good, I will use the company again only this time will prepare to wait many weeks for them to turn up. Overall a good company and very reasonably priced blinds.

Quicker delivery than expected.
Great quality and easy to fit
Very pleased