Penelope Chilvers Reviews 172

Debbie has been exceptional. She went above and beyond to rectify a problem for me, offering different options to suit.
She is an asset to Penelope Chilvers.
5*

Wonderful shoes. When I had to comeback to you Debbie in customer services was super helpful. Thank you very much indeed

Great customer service, very fast response to my email regarding a return. The original discount code was honoured along with free shipping for the replacement size. Thank you

Customer Service resolved and old issue with swiftness and understanding that I wasn't expecting on a genuine issue/accident. I can't thank them enough.

Debbie & Poppy from customer services have been extremely proactive, quick to respond and very helpful

I would rate Penelope Chilvers five stars for both the beautiful footwear and excellent customer service. The customer services representatives whom I dealt with, Kimberly and Debbie were both extremely helpful and efficient. Thank you, Jane

I would give Penelope Chilvers 5 Stars for all the boots, shoes, espadrilles and sandals I have purchased over the past several years. But would give PC a negative 5 stars for charging Americans more money for the same items. I recently visited the UK, purchased items from a PC store, returned to the US, ordered a daughter a pair of ghillies and discovered PC is not charging the exact conversion rate from pounds to US dollars---- on any of the items PC sells. Sorry but I have to wonder why. Politics? Repulsion towards Americans? Seriously, i could afford a discount round-trip ticket to Europe for the price difference I paid for my beloved PC footwear.

I ordered the pair of flat honey espadrilles. They are fabulous. I have quite wide feet and they fitted me perfectly. I want another pair in a different colour. My new go to for summer.

The customer service team recently went above and beyond when I accidentally sent a return from a different store back to them. They repackaged and sent on to correct address and kept me informed throughout the process. Very grateful to them!

Beautiful shoes came quickly and wrapped in such a way that they felt like a real treat . I must also commend really excellent and prompt customer service service.

Amazing customer service in the Stow on Wold store, nothing was too much trouble , cannot believe how many different sizes and colours I tried on. I never felt pressured or rushed and am so pleased with my amazing purchase
I contacted customer service re my discount code and they went above and beyond to assist , always friendly , polite and checking back to ensure everything was perfect. Thank you so much , so refreshing , see you again soo

There was a small issue with my order and the customer service was, as always excellent. Debbie was extremely helpful and responsive. She resolved the issue with professionalism and kindness. Always such a lovely company to deal with, gorgeous footwear too, thank you!

Shocked that the shoes I received were damaged, worn, and in a broken box. Apparently, there are no quality checks any longer.

I recently made a first time purchase with Penelope Chilvers following a recommendation. The quality of their footwear appears to be incredibly good and their customer service is outstanding - two qualities which are becoming harder to find. Thank you!

Exceptional customer experience from Poppy at Penelope Chilvers,thank you.
Amazing footwear at this company, especially,the Incredible boot ❤️

Not only does Penelope Chilvers have wonderful quality and very fashionable with an understated elegance, they also have great customer care.
I have put their customer service to the test and they did not disappoint!

In 2024 I got 3 pairs of Doma Leather Boots in 3 colours, black, brown and brown suede.

Suede boots - on one of the boots pull loop got torn off the first time I tried to put the boots on.

Brown leather boots - worn occasionally, soles starting coming off after 3 months.

Black leather boots - worn the most frequently, soles started coming off after about 6 months.

I would expect quality to be much better from a designer like Penelope Chilvers and for boots at that price range.

I can’t comment on customer service, but the product quality is disappointing.

My husband bought me some boots and we had return them as the zip on one of the boots wasn’t straight ad the top of both boots was squashed .We had no apology and to add insult to injury they changed £5 for returning them.
Not the standard I would expect .

As I'm from Germany, I wrote to the support team to double-check the fit etc.
Based on the sometimes less than ideal ratings from the support team, I was expecting a longer waiting time etc..
However, I was pleasantly surprised:
Kimberly replied to me quickly, in detail and meaningfully = thank you
The order was placed.
There was a small inconsistency with DHL / customs / import to Germany.
I then sent an e-mail to Customer Support. This was also dealt with immediately and the response was prompt (Hirah Shah).
Hirah also contacted me again afterwards to check that everything had gone well.

Many thanks to the great support team (in my case: Kimberly and Hirah Shah).

A small note for shipping to third countries / customs countries = please provide the exact description of the items (intended use, quality, material and commercial designation) on the delivery bill / invoice including customs tariff number, otherwise it will not work optimally with the third country / customs 😊.

Long tassel boots:
The look and feel, as well as the material and workmanship, are very high quality.
As Penelope recommended in the video, I rubbed the boots with the leather cream after trying them on.
The size is the same - they are a little bit bigger, but as I generally insert a sole (winter = lambskin sole / summer = leather sole), the boots fit perfectly.

Now I wear the boots and they fit / nestle more and more to my foot from day to day.
Leather boots just want to be worn in 😊

Many thanks to the Penelope Chilvers team.
Elisabeth

After I had a problem with my order, I contacted the customer services department. I received a reply after only 10 minutes and by the next morning the problem had been resolved. Debbie who dealt with my order was excellent, brilliant customer care service.