Pellpax Reviews 

2,291
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 593 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of ordering, efficient dispatch, and reliable tracking that ensures on-time delivery. Many appreciate the knowledgeable and friendly staff who provide helpful advice and ensure smooth transactions, whether online or in-store. The products, including various air rifles and pistols, are frequently described as high-quality and well-made, with a wide selection available. However, some people were dissatisfied with communication issues, reporting unreturned messages and emails, or long waits for order fulfillment. A few other people also felt that they received faulty equipment or incorrect products, and experienced difficulties with resolutions or refunds.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the wide selection of products, including... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the promptness and efficiency of... See more

Service

People report positive experiences with service, often describing it as exceptional, 5-star, and problem-free... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Order

Users describe positive interactions with order, highlighting an easy and smooth ordering process with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have bought a pistol, 2 air rifles and various accessories from Pellpax, both by website and personal visit. Each time it has been easy and straightforward. Advice has been really helpful from fri... See more

Company replied

Rated 5 out of 5 stars

It's been a few months prior to my latest purchase but what is good is as I am an email subscriber I am always kept up to date with what is going on at pellpax never missing out on being alerted th... See more

Company replied

Rated 5 out of 5 stars

I have bought many new air rifles and accessories over the past few years and I have always had an excellent service from them from ordering to the delivery of items. Good communication from them, inc... See more

Company replied

Rated 5 out of 5 stars

I haven`t used an air gun for over forty years, Last gun was a Webley Vulcan! but recently spotted a couple of rats in the garden. Needed a powerful but compact solution Pellpax recommended a Crosma... See more

Company replied


Company details

  1. Gun Shop
  2. Ammunition Supplier
  3. Gun Club
  4. Hobby Store
  5. Outdoor Sports Store
  6. Sporting Goods Store

Written by the company

Here at Pellpax we can supply you with all your outdoor pursuit needs. Ranging from hiking boots to airguns we can supply & deliver it all. Anything you cannot see on our website simply give us a call on 01263 731585 and we will do our best to help you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.7

All reviews

(2,291)

558 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Five star company

Great stock, prompt delivery and everything in great working order once delivered. All packaged nicely.
I would not hesitate to buy from Pellpax again in the future.
Five star

21 June 2025
Unprompted review
Rated 5 out of 5 stars

Fortunately this company is only about…

Fortunately this company is only about 15 miles from me so I can visit them to make purchases. The staff are excellent and extremely knowledgeable ,
I have purchased numerous pistols off them plus a Kral Puncher NP02 which is fantastic.
They also purchased an Air Arms 410 off me for a very reasonable price.
I can not praise them enough

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

The friendly and knowledgeable staff helped guide me through my first rifle purchase. With a good stock list in store ready to buy I was able to leave with the right gun for me, without being pushed into pricier alternatives. 3 purchases later, I couldn't recommend the place more.

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Pellpax review. Have used Pellpax,quite a lot

Have used Pellpax,quite a lot, for guns and accessories. Found the website easy to navigate and use. Delivery was quick and straightforward. The one problem i experienced was handled very professionally and sorted out quickly. Would definitely recommend pellpax for all your shooting needs. Thanks Pellpax.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Used Pellpax twice now and found…

Used Pellpax twice now and found ordering with them very easy over the phone checking stock availability and questions on delivery procedures. My orders arrived on time and you can track the delivery vehicle when it gets near your delivery time. Driver has always been friendly too.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Another great experience with pellpax

Another great experience with pellpax. Ordered 2 lots of RWS super dome pellets. Cheapest on the market from a trusted supplier. Delivered super quick within 3 days.

Never had any issues with pellpax and keep returning due to great service

2 December 2025
Unprompted review
Pellpax logo

Reply from Pellpax

Good afternoon Mike,

Thank you for your great review and continued support. We’re really pleased to hear you’re happy with the pricing, service, and fast delivery of your RWS Superdome pellets.

It’s great to know you keep coming back to us and that we’ve consistently met your expectations. We truly appreciate your loyalty and look forward to serving you again soon.

Kind regards,

Josh.

Rated 5 out of 5 stars

Always a pleasure

Have used Pellpax several times and have been very pleased each time, quick efficient delivery with slots.

Had an issue with a gun after a few months and they replaced it for me straight away with no fuss.

Very good company.

14 November 2025
Unprompted review
Pellpax logo

Reply from Pellpax

Good afternoon Patrick,

Thank you for your kind review and continued support. We’re really pleased to hear you’ve had consistently positive experiences with our service and delivery updates.

It’s also good to know we were able to resolve the issue with your gun quickly and without any hassle, that’s exactly the kind of service we aim to provide.

We truly appreciate your loyalty and look forward to helping you again in the future.

Kind regards,

Josh

Rated 5 out of 5 stars

I've ordered several items from Pellpax…

I've ordered several items from Pellpax and they have always been fantastic with delivery to my doorstep. Highly recommend.

1 December 2025
Unprompted review
Pellpax logo

Reply from Pellpax

Good afternoon Simon,

Thank you for your kind review and continued support. We’re really pleased to hear you’ve had a consistently positive experience with our delivery service and that everything has arrived straight to your door without any issues.

We really appreciate your recommendation and look forward to serving you again in the future.

Kind regards,

Josh.

Rated 5 out of 5 stars

Recommended!

Love Pellpax! Easy and reliable service, and my Colt pistol is absolutely stunning :)

11 April 2025
Unprompted review
Pellpax logo

Reply from Pellpax

Good afternoon Scott

Thank you for your great review. We’re really pleased to hear you’re happy with the service and that you’re enjoying your Colt pistol.

It’s great to know everything has been easy and reliable for you, and we really appreciate your support. We look forward to helping you again in the future!

Kind regards,

Josh.

Rated 5 out of 5 stars

I got a air rife afew weeks ago now as…

I got a air rife afew weeks ago now as a kit rife is fantastic aswell as the pellpax bag had this delivered arrived on time really nice guy as well bit if a mix up with my billing info but it was all sorted in a few minutes

16 November 2025
Unprompted review
Pellpax logo

Reply from Pellpax

Good afternoon James,

Thank you for your review. We’re really pleased to hear you’re enjoying your air rifle kit and that everything arrived on time and in good condition.

It’s also great to know the delivery went smoothly and that any small issue with the billing details was resolved quickly for you. We’ll make sure your kind comments about the delivery driver are passed on as well.

We really appreciate your support and hope you continue to enjoy your kit.

Kind regards,

Josh.

Rated 5 out of 5 stars

Never been let down.

I've probably ordered 4 or 5 times this year, I think i have over 20 guns now, all bought from Pellpax, absolutely fantastic service, Pellpax delivery service is brilliant, never had a problem, they give you plenty of options to pay, the delivery date and time has always been kept, I really don't see the point buying from anyone else.

1 December 2025
Unprompted review
Pellpax logo

Reply from Pellpax

Good afternoon Steven,

Thank you for your continued support and for taking the time to leave such a great review. We’re really pleased to hear you’ve consistently had a positive experience with both our service and delivery, and that the process has been convenient for you from ordering through to arrival.

It means a lot to know you trust us for your purchases, and we’ll continue working hard to keep that level of reliability and service. We really appreciate your loyalty and look forward to helping you again in the future.

Kind regards,

Josh.

Rated 5 out of 5 stars

Used pellpax many times this year…

Used pellpax many times this year always been great service and delivery will be definitely purchasing products in future 👍

2 December 2025
Unprompted review
Pellpax logo

Reply from Pellpax

Good afternoon Jason,

Thank you for your kind review and continued support. We’re really pleased to hear you’ve consistently had a great experience with our service and delivery this year.

We truly appreciate your loyalty and look forward to helping you again with your future purchases.

Kind regards,

Josh.

Rated 4 out of 5 stars

I have purchased several air guns from…

I have purchased several air guns from Pellpax via the online website, it’s been a seamless experience, and I have taken advantage of the Zero In option, which as an amateur makes it easy for me to get shooting safely straight away in my garden. The range of Air Guns on offer is enormous, and caters for all levels of experience, and enthusiasm.

2 December 2025
Unprompted review
Pellpax logo

Reply from Pellpax

Good morning,

Thank you for taking the time to leave us a review. We’re pleased to hear that you had such a positive experience and hope to see you again soon. If there’s anything we can improve to earn a 5-star review next time, please don’t hesitate to let us know.

Kind regards,
Ross

Rated 5 out of 5 stars

It's a yes from me

2nd time i've used Pellpax and it was a seamless transaction. The route planning / tracking software is very good. The Driver was on time and polite, prices are very competitive too.

2 December 2025
Unprompted review
Pellpax logo

Reply from Pellpax

Good afternoon Dave,

Thank you for your great review and for choosing us again. We’re really pleased to hear your second experience was just as smooth, and that you found the tracking system helpful and the delivery service punctual and polite.

It’s also good to know you’re happy with our pricing. We really appreciate your support and look forward to helping you again in the future.

Kind regards,

Josh

Rated 5 out of 5 stars

Excellent service. Believe the hype!

Excellent service. Easy collection of item for trade-in. More than fair trade value and good comms along the way. Quick delivery of my new items. Couldn't ask for anything more. Like Arnie once said.... I'll be back!

18 November 2025
Unprompted review
Pellpax logo

Reply from Pellpax

Good afternoon Buck,

Thank you for your great review. We’re really pleased to hear you had a smooth experience with your trade-in and that you were happy with the value offered and communication throughout.

It’s also great to know your new items arrived quickly and everything met your expectations. We really appreciate your support, and we’ll be ready when you decide to “be back”!

Kind regards,

Josh.

Rated 5 out of 5 stars

hit the target every time…

Great company hit the target every time with Great fast efficiency on all deliveries on time well packaged and great tracking shot above the rest thank you pellpax

10 September 2025
Unprompted review
Pellpax logo

Reply from Pellpax

Good afternoon Gordon,

Thank you for your fantastic review. We’re really pleased to hear you’re happy with the speed, reliability, and packaging of our deliveries, and that the tracking system has been helpful for you.

We truly appreciate your kind words and support, and we’ll continue working hard to keep hitting the mark for you every time.

Kind regards,

Josh.

Rated 5 out of 5 stars

Gas, electric? Airguns!

When I finally moved into my own place, I did the sensible stuff first: gas, electric, internet. Then I treated myself properly and picked up some airguns.

The whole process was smooth. So smooth I was punching holes in domestic goods almost immediately. Straight answers, no nonsense, and genuinely helpful people. Everything just worked the way it should.

3 October 2025
Unprompted review
Pellpax logo

Reply from Pellpax

Good afternoon Harrison,

Thank you for your great review. We’re really pleased to hear the whole process was smooth for you and that you found the team helpful and straightforward to deal with.

It’s good to know everything arrived as expected and that you were up and running quickly with your new setup. We really appreciate your support and hope you continue to enjoy your airguns.

Kind regards,

Josh.

Rated 5 out of 5 stars

I purchased a Remington Pest Control…

I purchased a Remington Pest Control Rifle from Pellpax, it was delivered to my door with excellent professional service, the rifle is brilliant just what I thought I was purchasing the website is easy to browse and each item has a description, I would highly recommend Pellpax and look forward to purchasing further items from them.

1 December 2025
Unprompted review
Pellpax logo

Reply from Pellpax

Good afternoon James,

Thank you for your great review. We’re really pleased to hear you’re happy with your Remington Pest Control Rifle and that the delivery service met your expectations.

It’s great to know you found the website easy to use and the product descriptions helpful when making your choice. We really appreciate your recommendation and look forward to helping you again with future purchases.

Kind regards,

Josh.

Rated 5 out of 5 stars

Excellent company with great service…

Excellent company with great service and an excellent delivery service i would recommend these guys to anyone

18 November 2025
Unprompted review
Pellpax logo

Reply from Pellpax

Good afternoon Dave,

Thank you for your kind review. We’re really pleased to hear you’re happy with our service and delivery experience.

We appreciate your recommendation and support, and we look forward to helping you again in the future.

Kind regards,

Josh.

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