Smooth process with express delivery outside of Italy. I ordered in on weekend and on Wednesday I could already enjoy my new perfect bag! I was positively surprised how quick it was delivered to the N... See more
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⭐⭐⭐⭐⭐ FINALLY! An Italian Handbag That Is Truly Elegant and Special! While visiting Venice, Italy, I was determined to find a beautiful Italian leather handbag—something elegant, sophisti... See more
Company replied
Had purchased from this shop when in Venice in the autumn of last year, back home I kept thinking about another bag that I’d seen but didn’t buy so was delighted to find it was in the sale. Ordered la... See more
Company replied
I fell in love with the beautiful leather handbags and shoulder bags in the shop window. My husband approved my choice and insisted on getting one for me as a present. The woman in the shop was kind a... See more
Company replied
Company details
Written by the company
Our first shop opened in 2007 and was quickly followed by three other retails in the heart of the city in the lagoon. Daily they are visited both by residents and tourists. Every day loyal customers and hurried tourists alike, express their needs and wishes creating an anthology of female customers' desires. This way, Pelletteria Veneta can offer customer satisfaction for a vast and varied customers base, according to age, nationality and tastes, by producing leather handbags that are beautiful comfortable and durable. All leathers are naturally dyed and all textures are original: sauvage leather, printed chamois, grainy calf leather or washed lambskin all helped by elegant design and meticulous handcraft sum up to a unique product, safe from the passing of time and never outdated.
Contact info
San Marco, 5476, 30122, Venezia, Italy
- +390413027650
- contacts@pelletteriaveneta.com
- pelletteriaveneta.com
4.8
Excellent
515 reviews
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Replied to 100% of negative reviews
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Very good quality
10 September 2025
Abhorrent service
I had a very negative experience with this shop. I purchased a bag and decided to return it immediately. At first, the staff refused to provide a refund even though consumers law clearly states that they are obligated. Only after 24 hours of negotiations did they agree to reimburse me via bank transfer. However, more than a week later, I have still not received the payment and the transaction has not been cancelled even though I gave the bag back.
This lack of professionalism and failure to honor their own commitment is unacceptable. I cannot recommend this shop to others.
EDIT * European consumer law takes precedent over Italian law. Your answer shows a lot about who you are as a company, and the fact that after several months I'm still waiting for a refund even though I gave you the bag back on the same day tells me everything I need to know. Hopefully this prevents other people being scammed.
EDIT**
If you do have a receipt then send it to me because I have not been credited. That is not the law I was referring to by the way.
5 September 2025
Unprompted review
Reply from Pelletteria Veneta
The law states we are obligated to refund only for ONLINE purchases. There is no such obligation in Italy for in-store purchases.
**EDIT: I suppose you refer to EU Law
DIRECTIVE (EU) 2023/2673 and that only refers to purchases at a distance (internet, phone, etc).
Anyways we sent the refund via bank transfer as per your request on Sept. 18th We have the bank receipt.
Please contact our customer service at assistenza@pelletteriaveneta.com to have te bank receipt sent to you thank you
Fast delivery and beautiful products
18 August 2025
I have not yet received my parcel
I have not yet received my parcel. GLS appear to be trying to deliver to the wrong address. They seem to have the address:
Via Cavour 203, Bardello.
This is incomplete.
My correct address, which you have on the order and invoice is:
Via Cavour 203, localita Malgesso, Bardello con Malgesso e Bregano.
There is more than one via Cavour.
I seems your shipping agent is too lazy to put in the full address.
Please will you advise the courier.
4 August 2025
Reply from Pelletteria Veneta
Dear customer, as already communicated via email we updated the shipping information with our courier, the courier has your email address and you receieved the email of the delivery from the courier. I really don't think a negative feedback was needed for this.
I'm not sarisfied with the packaging
21 July 2025
Reply from Pelletteria Veneta
Grazie per il suo feedback. Terremo in considerazione la sua osservazione per la futura realizzazione delle confezioni
Great products excellent service timely…
Great products excellent service timely delivery. All around perfect!
21 July 2025
Great service
Great service, lovely lady (with the glasses and short hair), such nice conversations!! Loved it! Thanks for helping out and I came back to get the shoes!! 😘
27 June 2025
Unprompted review
I love all my bags from Pelletteria…
I love all my bags from Pelletteria Veneta. Top-quality, nice shops, lovely employees.
24 April 2025
The delivery to Germany was very fast…
The delivery to Germany was very fast and the bag is very beautiful
22 April 2025
Reply from Pelletteria Veneta
Thank you!
Everything worked well
I found and tried on the sandals in one of your Venice stores but unfortunately didn't buy them on the spot. So I searched and ordered online.
Only a few days later the parcel was delivered (to Austria), and I am very happy about the fast delivery as well as the beautiful sandals.
25 March 2025
I think they have beautiful bags
I think they have beautiful bags. Unfortunately in my case the bag I ordered was missing, the colour was missing. But I have to say that the customer service is very good. I was contacted immediately and everything was solved in a short time. They deserve five stars for that.
I hope that in the future I can buy another bag from them in the colour I like.
10 February 2025
Reply from Pelletteria Veneta
Thank you! We are glad we were able to fullfill your request!
Beautiful bag and super fast delivery from Italy to UK
Had purchased from this shop when in Venice in the autumn of last year, back home I kept thinking about another bag that I’d seen but didn’t buy so was delighted to find it was in the sale. Ordered last Friday and arrived today all the way from Italy! Excellent quality, service and delivery, thanks, will definitely shop again.
11 January 2025
Reply from Pelletteria Veneta
Thank you! It's great to see we managed to fullfill your request!
Reply from Pelletteria Veneta
Thank you for your feedback!
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