PEL Consultancy Services Ltd Reviews 

172
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

They absolutely did what I hired them for we have a lawyer here in San Diego, California who failed us for more than a year+ he found “NADA” paid them but PEL Consultancy Servives and Heather did the... See more

Rated 5 out of 5 stars

I just want to say Paul Lewis is an expert in his field. He managed to help me get a result in minutes. Going forward I will be using him again for any future queries. Amazing customer service and rea... See more

Rated 5 out of 5 stars

I recently used PEL to trace a childhood friend of mine, having previously used the services of another agency who were unable to deliver on their promise of being able to locate her. PEL were able... See more

Company replied

Rated 5 out of 5 stars

We can’t thank Paul and his team enough. We have ensured a very difficult situation lately and they produced the results in a timely manner which has allowed us to understand why and what has happened... See more

Company details

  1. Business Management Consultant
  2. Business and IT Consulting Agency

Written by the company

Whether you are a company needing a corporate investigation conducted or a private individual needing an investigator to help with a personal matter, we are here to help. Providing you the finest possible advice, P.E.L can help you in the most legal and time-efficient way possible. We establish the facts enabling you to make informed decisions based on the evidence presented to you. We can lift the weight from your shoulders and find out the truth efficiently and discretely. Please call 020 3432 0207 or email info@pelconsultancyservices.co.uk to discuss how we can offer confidential friendly advice and provide full transparency on the wide range of investigation services we provide.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

172 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(172)

21 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Theives and scammers!!

This is my 3rd review for this fraudulent company.
As you can see from my previous reviews, P.E.L stole £4,700 from me and my children , claiming to be able to do an Investegatation for me , which they never even attempted to do.
After my previous reviews, they have " claimed to have offered me a full refind"
Let me be clear, they have not contacted me whatsoever to give me a refund, they have simply tried to get further bank details from me in order to steal more money!
I have been strongly advised by my bank, not to give them ANY bank details to get my "refund" , and to take a card payment on my payment machine, or ask for a personal cheque. Obviously, these methods of payment were rejected by P.E.L !
As I have repeatedly said, and will continue to say, DO NOT GIVE THESE FRAUDSTERS ANY MONEY!!

UPDATE 1st OCTOBER

UNSURPRISINGLY Still no contact or attempt to give me my "promised " refund from the theives at PEL !
Do not contact these fraudsters, they will steal your money, nothing more than low life scammers!

1 September 2025
Unprompted review
Rated 5 out of 5 stars

The best

Here’s One

Paul & his team are very professional and have provided me with everything that was agreed at an extremely highly level of professionalism. Highly skilled and recommended.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Really nice chap turned up as promised…

Really nice chap turned up as promised to check a property for hidden listening devices and hidden cameras. Nothing found but provides much needed reassurance.....
No problems recommending this Company.

28 July 2025
Unprompted review
Rated 5 out of 5 stars

I came back to PEL to help with a…

I came back to PEL to help with a business matter and they were able to provide me with a comprehensive report confirming my beliefs of an employee leaking company data.

I would highly recommend PEL to anyone who needs a business matter looked into.

17 July 2025
Unprompted review
Rated 5 out of 5 stars

10/10 Cusotmer service

The customer service team was not only responsive but also incredibly helpful throughout the process. Their professionalism and willingness to assist made the entire experience smooth and hassle-free. It's rare to find such dedication to customer satisfaction these days.

Overall, I am thoroughly impressed with their service and would highly recommend them to anyone looking for a company that truly values its customers. Thank you for an amazing experience!

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Heather Coughlin is great!

I’ve never worked with this kind of company before but they were great. Heather Coughlin was incredibly thorough, professional and patient with me. She explored all sorts of options for a thorny issue and offered creative solutions. I would happily recommend her to anyone.

6 June 2025
Unprompted review
PEL Consultancy Services Ltd logo

Reply from PEL Consultancy Services Ltd

Hi Chris

We couldn’t agree more - Heather is great! Thank you so much for sharing your experience. We’re thrilled to hear that Heather’s professionalism, patience and creativity made such a positive impression. Tackling complex issues is never easy, but we’re glad she was able to guide you through it with care and expertise.

We truly appreciate your recommendation and are so pleased we could support you when it mattered most.

All the best
PEL HQ

Rated 5 out of 5 stars

Excellent Service

I recently used PEL to trace a childhood friend of mine, having previously used the services of another agency who were unable to deliver on their promise of being able to locate her.
PEL were able to provide me with the address within 48 hours.
Very friendly service and amazing turnaround. I would highly recommend.

11 June 2025
Unprompted review
PEL Consultancy Services Ltd logo

Reply from PEL Consultancy Services Ltd

Hi Adrian
Thank you so much for your kind words and for taking the time to share your experience. We're delighted we could help you reconnect with your childhood friend, especially after a previous agency wasn’t able to assist.

Our team works hard to deliver results quickly and professionally, so it's wonderful to hear you were happy with both the outcome and the service you received. Your recommendation means a lot to us!
Thanks again
PEL HQ

Rated 1 out of 5 stars

Don’t recommend

Require payment upfront and then provide minimal to no updates, always pushing things off due to travel or other instances. Ultimately shared a 5 page “report” which contained no relevant or helpful information at all.

2 June 2025
Unprompted review
PEL Consultancy Services Ltd logo

Reply from PEL Consultancy Services Ltd

Hi there N/A

We’re really sorry to hear you feel this way about your experience with us.

That said, we don’t have enough information here to identify who you are or what specifically went wrong. If we’re not made aware of an issue directly, it’s hard for us to help - and leaving a review without contacting us first makes it difficult for us to put things right or learn from the situation.

We genuinely want every client to feel they’ve received value and support from us, so if you’re open to it, we’d appreciate the chance to speak with you and understand more. Please get in touch with us at info@pelconsultancyservices.co.uk so we can take a proper look into this.

Thanks again for your feedback.

Rated 1 out of 5 stars

Fraud

Fraud. Will take your money and then disappear to come back for more and more. Will not produce any results even when they are achieveable. Will lie to you to take advantage of when you are vulnerable. Only interested in new business. Once you call them you are done for.

17 June 2025
Unprompted review
PEL Consultancy Services Ltd logo

Reply from PEL Consultancy Services Ltd

We're genuinely sorry to hear that you had a negative experience, though we currently aren't aware of any unresolved issues with our clients.

To better understand and address your concerns, we've requested more information through Trustpilot. Please do get in touch with us directly or respond to the request so we can investigate further and, if this is a genuine review, work to make things right.

Customer satisfaction is extremely important to us, and we’re committed to resolving any issues as quickly and fairly as possible.

Rated 5 out of 5 stars

Convtacted pel consultancy very helpful…

Contacted pel consultancy very helpful and I would definitely recommend this company going forward

10 June 2025
Unprompted review
PEL Consultancy Services Ltd logo

Reply from PEL Consultancy Services Ltd

Thank you for taking the time to leave a review June. So happy to help you.

Rated 5 out of 5 stars

Extremely Helpfull and enabled us to…

Extremely Helpfull and enabled us to produce the results we needed to make an important decision. This was an international requirement of surveillance and careful planning.

7 June 2025
Unprompted review
PEL Consultancy Services Ltd logo

Reply from PEL Consultancy Services Ltd

So happy to hear this - thank you for sharing your experience!

Rated 5 out of 5 stars

This Company is extremely Professional…

This Company is extremely Professional and reliable produced the results within th time frame given. Paul flew out the next day to meet with our CEO and put his mind to rest. Highly recommended.

7 June 2025
Unprompted review
PEL Consultancy Services Ltd logo

Reply from PEL Consultancy Services Ltd

We're so glad to hear you had a great experience. Thanks for the awesome review.

Rated 5 out of 5 stars

Severely unhappy with service

Unhappy with these con men firstly I was threatened if I didn’t remove my last review they had 200 men that would come sort me out
Then offered me half money back to say I’m happy with the work of which regrettably I did this but then I find not only had they breached the data protection but also set me up in the process but I still have all the threats and had logged this with West Yorkshire police

10 April 2025
Unprompted review
PEL Consultancy Services Ltd logo

Reply from PEL Consultancy Services Ltd

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Excellent

Excellent, speedy reliable service highly recommended

11 May 2025
Unprompted review
PEL Consultancy Services Ltd logo

Reply from PEL Consultancy Services Ltd

Hi Mark, thank you for your great feedback! We're delighted to hear you found our service excellent, speedy and reliable. Your recommendation means a lot to us. If you ever need our support again, we’re always here to help.

Rated 5 out of 5 stars

Would recommend

Heather was honest and upfront from the start - very empathetic considering my circumstances. I was more than happy with the results of the job. Would 100% recommend.

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Finding Someone

I highly recommend this Agency. Paul is an exceptional professional, kept me thoroughly informed and delivered results quickly. He helped with an international assignment requiring finding and serving someone in Spain with documents from a Court in California.

21 April 2025
Unprompted review

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