Coteca Limited Reviews 223

COTECA online exam system is unreliable, misleading, and completely unacceptable

I am extremely disappointed with the way COTECA, the online testing provider for the CSCS/CITB exam, handled my situation. I paid over £300 for an online test that simply does not work, and the level of support I received was shocking.

A month ago, I contacted COTECA and clearly said that I no longer wanted to proceed with the online exam and that I wanted a refund. Nobody informed me that a refund was not possible, nobody helped me, and nobody even explained my options. They ignored my request until the test date arrived.

When I attempted the exam today, the COTECA system completely failed. After only 2–3 questions, the interface broke on my mobile device — buttons disappeared, the layout overlapped, and it became impossible to progress. This was clearly a technical fault on their side.

I contacted support, and instead of offering real help, they told me I must use a computer with a webcam. This requirement was never clearly stated during booking, and the test setup was described in a way that made it sound like a phone was acceptable.

So I paid £300 for:

• A system that doesn’t function properly
• Misleading instructions
• No help when the exam breaks
• No responsibility taken by COTECA
• Complete lack of transparency

This is unacceptable from a company that charges such a high price for an essential certification exam.

I am requesting a full refund or a free rebook immediately, because the failure was on COTECA’s side, not mine.
Nobody should have to pay hundreds of pounds for a service that simply doesn’t work.

I would like to say what a fantastic service coteca made for me during a needy time! I would like say a big thanks too ARKILL who set me up a course! And a big shout out to FAHEED who guided us through the course!! A top class service thank you so much!!! 5🌟🌟🌟🌟🌟

I was having trouble getting the cscs card till Akhill came to the rescue got it sorted out in no time big thanks to him 10 out of 10 many thanks 👍

Nick was extremely helpful, The whole team went above and beyond Highly recommended!

Very easy and Dexter was very helpful without any doubt I would not hesitate to use this company again thanks for all your help

Nike was brilliant, sorted the problem we had. He rang again to make sure we had received the information we required. Would highly recommended for anything to do with your cscs card.

Great support
Thank you

Akeel was a great support and helped me throughout the process

Am very happyfor your kindness
You have explain more things to me
Am totally have lean more things from you i have introduced your company to all my mate workers
Many thanks you all God bless you

It was my first time undertaking the cscs card and Dexter really supported me. Dexter always replied to my queries about the process and it was never too much trouble for him to choose the right courses for me and answer any questions I had. I did it without employer sponsorship which he understood and I always felt I was in good hands. I would recommend Coteca for these reasons and will definitely use their service again.

I passed my cscs card exam today Alhamdulillah. Thanks to coteca. The revision material they provided was absolutely amazing.

I spoke to a man from coteca called ram very helpful as l am not good with computers he talk me through everything i would advise him to every one proper diamond

Fantastic service. Replies were extremely fast and the person replying was helpful at every point.
Efficient and trustworthy process!

I would like to report that , my experience with Coteca , was fantastic . They advised me and supported me in everything that i needed to make confident and able to pass in my CS card . I would like to say thanks for a individual staff Nick , he is a Kind , good and profitional person . Thank you

found my advisor Nik so helpful thought he was a brilliant help on helping me pass my health & safety level 1

Great people, very helpfull and answer all questions, ravi was a great man to talk to, nothing was a problem, 10 out of 10 👍

Great service, very helpful, polite and professional team. I needed extra time to finalise my cscs card and Coteca were very patient with me and I was given ample time to get it finished! Great service!

⭐️⭐️⭐️⭐️⭐️
Nik from Coteca was incredibly helpful in preparing me for my CITB exam. He explained everything clearly, was patient with my questions, and gave me great tips that made the test feel much easier. His guidance and support made a huge difference in my confidence and results. Highly recommended for anyone preparing for the CITB!

Great and excellent to achieve my card within 24hours