Was referred here by the sister casino "kassu" where I had a good withdrawal processed, so thought why not.. And on my first deposit I won a nice payout. They verified and processed my win within the... See more
Company replied
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See what reviewers are saying
Good day Pelaa Casino I withdrew money on the 16/12/2022. I have not received my money yet. I have send numerous emails and had not reply. I withdrew money before and had no problems. The cas... See more
Joined about 3 or so days ago. Multiple depost methods but I question the fairness of the games particularly on the blackjack games. Multipke deposits list lost and lost then 1 winning visit. Bi... See more
Company replied
What a shame really enjoy this website let down by poor withdrawal process. Had no issues and then suddenly nothing for 4 weeks but they still will take my money on deposits. Update this has now be... See more
Company replied
2.5
Poor
100 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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One of the better ones.
I’m happy with this casino (and all the others in the same group). They don’t make things needlessly difficult, great selection of games, brilliant welcome bonus (with a bearable wagering requirement) and customer support is helpful and efficient. Withdrawals have been simple and within a reasonable timeframe. There are some really difficult casinos out there but my experience of this one has been very positive.
8 June 2022
Unprompted review
Reply from Pelaa
Hi Guy Ward,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Pelaa Casino Team
Very good casino lots lots of games won…
Very good casino lots lots of games won 3 times next day payout xxxx fab
29 May 2022
Unprompted review
Reply from Pelaa
Hi Sandra Davies,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Pelaa Casino Team
This site is absolutely terrible
This site is absolutely terrible. I am still having issues trying to withdraw my funds (now been going on for around a month) I signed up made deposits and withdrawals but then all of a sudden they wanted more verification (which I have provided) they then told me I needed to withdraw my funds through the card I originally used but it now does not give me an option to do this it only gives me options to withdraw through mastercard which is not the card I originally used so when I have tried to withdraw through this method it wont allow me. Customer service keep fobbing me off. I cannot even play with the funds (just to get rid of it and have done) as they have restricted it till I provide more verification (which I have) there is nothing more I can physically do to try and withdraw my money. Joke site. Leave well alone
5 May 2022
Unprompted review
Reply from Pelaa
Hi Annette Bagshaw,
We are sorry to hear that you are having difficulties with our casino. Kindly note that we have escalated your case to the relevant department.
Please bear with us while we investigate the matter. Once an update is provided we will contact you accordingly.
Regards,
Pelaa Casino Team
Update - 10/05/2022
Hi Annette Bagshaw,
Kindly note your Withdrawal was processed earlier this morning. Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Should you have any other queries do not hesitate to contact us, we are more than happy to help.
Regards,
Pelaa Casino Team
Don’t bother
Don’t bother - bonuses don’t pay, spent a huge amount of money and had one bonus worth £46. Genuinely felt like the % return had been dropped to about 2% would never use gain it seems the system is stacked against you.
16 April 2022
Unprompted review
Reply from Pelaa
Hi Andrew Preece,
Thank you for taking the time to review us.
We are sorry to hear that you have not been lucky while playing at our casino. Understanding your feelings, we would like to point out that we are a regulated casino and are constantly being monitored by the relevant authorities to ensure that we provide fair game play to all our players.
Each Game has a different pay-out ratio, and every slot is different in the behavior of disbursements. The profit chance, including any bonus round triggered within a game, is only based on luck, and as a licensed operator we have no influence on this.
Please feel free to contact our support at any time should you wish to check for any available offers on your casino account, our support team is available 24/7 and we will be more than happy to assist you.
Regards,
Pelaa Casino Team
Reply from Pelaa
Hi Jesse-Lee Hope Patterson,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Pelaa Casino Team
They are ignoring me
They have stopped replying to my emails.
I have a pending withdrawal of £1000 and they won't process it due to me not having the correct documents.
This would not be a problem usually, if they requested them before I could deposit any money, however they did not do this.
I have even made a successful withdrawal before they asked me for my ID.
They are now holding my £1000 until they have the docs.
This goes against Licence Condition 17 set by The Gambling Commission which states:
'A request made by a customer to withdraw funds from their account must not result in a requirement for additional information to be supplied as a condition of withdrawal if the licensee could have reasonably requested that information earlier.'
We have had a few emails going back and forth, however, they seem to now be ignoring me (3 days since last contact).
14 March 2022
Unprompted review
Reply from Pelaa
Hi Ben Ross,
Thank you for contacting us, and we are sorry to hear that you have experienced issues with the verification of your account.
As stated in our Terms and Conditions accepted by yourself upon registration, the verification process is mandatory for every customer, who accepts to provide all the documents requested, and accepts the possibility to run further checks on his own account.
Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.
Regards,
Pelaa Casino Team
Withdrawal problem.
Withdrawal problem.
On fully verified Mifinity personal account.
They keep asking for account ID although my account ID is my email.. I withdraw before without problem. This time they're not going to give the money! They even close my account...
Withdrawal was back in Dec 2021..
9 March 2022
Unprompted review
Reply from Pelaa
Hi AC Abdula,
Kindly note that your Withdrawal has been processed today the 9th of March 2022. Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Regards,
Pelaa Casino Team
I read all the reviews after I joined I…
I read all the reviews after I joined I made a withdrawel of £300 on the Thursday i got it Sunday. Its not a bad casino they seem friendly on chat and they didn't have me sending loads of document in back and forward for £300.. I suspect if you make a bigger withdrawel they will demand this but all casinos should ask this before you deposit because you can deposit thousands no questions asked then when win a decent amount you have to go through hoops to get winnings.. Also you can not reverse a withdrawel now its the law in the UK so don't get why they make you wait 2 or 3 days to get your winnings they can do it instant these days. The casino sent me a email with a deposit limit which is good and happy with so they do take care of there players.. over all if the casino did withdrawels quicker it would be a good casino.
20 February 2022
Unprompted review
Reply from Pelaa
Hi John Yates,
Thank you for taking the time to review us.
Our team is always striving to provide the best gaming experience to our customers whilst always trying our best to assist our players in a professional and polite way.
We are always looking for ways to improve our Casino and we appreciate the feedback which was suggested.
Should you require any assistance do not hesitate to contact us, we are more than happy to help.
Regards,
Pelaa Casino Team
great casinos with fair fun welcome bonuses
oh I have my ups and my downs when it comes to allll the fine agents but I do realize that there just following there guidelines and they do there best possible jobs they can and when it comes to these casinos there welcome bonuses are fair keeps ya busy for a few days and gives you a chance at winning something for that small depsoit amount and the agents are great Bernardo is one of the cool ones 😉
16 February 2022
Unprompted review
Reply from Pelaa
Hi Eric Kovacs,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meanwhile, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Pelaa Casino Team
Was referred here by the sister casino…
Was referred here by the sister casino "kassu" where I had a good withdrawal processed, so thought why not.. And on my first deposit I won a nice payout. They verified and processed my win within the 48hrs allocated and the support team was helpful. Unlike ocean breeze casino where I've now been waiting for 30days for a withdrawal. Pelaa casino = 48hrs max Oceanbreeze casino = 30+ days! I know where I'm playing
16 February 2022
Unprompted review
Reply from Pelaa
Hi Lucky me,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Pelaa Casino Team
Dreadful listen to reviews I give them…
Dreadful listen to reviews I give them benefit of the doubt and wish I had not... win win win when you have a bonus but the minute you start playing with real funds lose lose lose. 100%fixed and make it very obvious won't be wasting another penny here avoid!!!
13 February 2022
Unprompted review
Reply from Pelaa
Hi dc,
Thank you for contacting us, and we are sorry to hear that you have not been lucky with our casino.
Understanding your frustration, please let us point out that we are a regulated casino, and we act accordingly to the regulator guidelines in the clearest way possible. Said that, please note that if you play with slots, you should know that every game round is unique and cannot be based on the previous one. This means that slots do not know if you won or lost in the previous game/spins. Every round is unique and is generated by the RNG (Random Number Generator).
We wish you the best of luck for your future with our casino, and should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.
Regards,
Pelaa Casino Team
Scam
Scamersss,2 month waiting to be paid and still telling me that they are working on my case,they stopped even replying on my mails
10 February 2022
Unprompted review
Reply from Pelaa
Hi Aleksandar,
We are sorry to hear that you are having difficulties with our casino. Kindly note that we have escalated your case to the relevant department.
Please bear with us while we investigate the matter. Once an update is provided we will contact you accordingly.
Regards,
Pelaa Casino Team
**Update**
We are pleased to inform you that your withdrawals were released on the 10/08/2022.
Should you have any further queries, please do not hesitate to contact us back.
Kind Regards,
Pelaa Team
I have been a member for a while but…
I have been a member for a while but not played so much recently. I had a small issue with a deposit bonus but just decided to play without no big concern. I haven't won until now made my withdrawal request will update as to how my experience went.
Update.. I really want to advise people when withdrawing please ensure you send in the correct documents they ask but it took me a few goes to provide the documents in the format they request. This slowed things down but was entirety my own fault. I read some reviews about deliberately delaying payouts this is not the case. Once I eventually sent correct documentation payout was the same day. I would recommend playing here. I would urge you to simply see for yourself as opposed to negative reviews I found the site to have great selection of games no snagging ratio of games seem fair and once verified payout was fast. I even received an email apologising about the hold up when in truth the hold up was down to me not supply the correct documents they asked for. Try for yourself..
7 February 2022
Unprompted review
Reply from Pelaa
Hi John Manuh,
Kindly note that your Withdrawal was processed today the 9th of February 2022, Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Should you require any further assistance do not hesitate to contact us, we are more than happy to help.
Regards,
Pelaa Casino Team
Love this casino you can play all the…
Love this casino you can play all the games free to try them.My favourite is big bass.There was a mix up with my first deposit bonus my fault I never ticked the box but I received first class treatment when I emailed.
23 January 2022
Unprompted review
Reply from Pelaa
Hi Mel,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Pelaa Casino Team
Renato was great thanks for the help
11 January 2022
Unprompted review
Reply from Pelaa
Hi Jason,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Pelaa Casino Team
JUST A QUICK UPDATE GUYS !!!
JUST A QUICK UPDATE GUYS. ALL IS COMING TOGETHER AND WE SHOULD SOON BE ABLE TO PRESS LEGAL ACTION AGAINST THESE LIEING THIEFS!!!
I WILL BE ON HERE WEEKLY TO EITHER UPDATE OR JUST TO WARN PEOPLE OF THIS UNSCRUPULOUS BUNCH OF BANDITS!!!!!
PLEASE PLEASE PLEASE GUYS STAY AWAY FROM THEM!!!! JUST BY LOOKING AT THEIR DISTURBING REVIEWS AND THE PERCENTAGE OF PEOPLE THAT HATE THIS COMPANY SHOULD BE WARNING ENOUGH!!
I SWEAR I WILL NOT STOP UNTIL I HAVE PUT THESE PEOPLE OFF OF ALL LEGAL GAMING WEBSITES!!!!!!!
JUST A QUICK NOTE!! THESE PEOPLE THREATENED ME WITH THEIR SISTER SITES STATING THAT IM BLOCKED AND WILL NEVER USE THEM!!!!!
MORE LIES, LIES, LIES, LIES!!! I RECENTLY JOINED A SISTER SITE AND HAD A REALLY DECENT WIN. THEY PAID ME JUST OVER 24 HOURS WITH NO PROBLEMS!!!! AND GUESS WHAT YOU LIARS !!!! IM NOT BANNED!!!!!!
SO ONCE MORE I WILL POST WEEKLY UNTIL THEY HAVE GONE!!!
BUT JUST MAKE FAMILY, FRIENDS, WORK COLLEGES AND EVEN STRANGERS AWARE!!!!!
DO NOT TOUCH PELAA!!!!!!!!!!!!!
THEY ARE LAUGHING AT YOU!!!!!
READ THEIR REVIEWS!!!!!!!!!
SAME TIME NEXT WEEK GUYS!!!!!
5 January 2022
Unprompted review
Reply from Pelaa
Hi Graham Worthy,
Kindly note that we had sent you an e-mail explaining in detail regarding the status of your Account and Withdrawal accordingly.
Regards,
Pelaa Casino Team
My limit is £100 a month set by them…
My limit is £100 a month set by them not me to do with uk goverment regulations. ( having in mind my accounts been open for over 5 months) They let me deposit £300 and then restricted my account. They have now set my limit to zero. And tell me I have to wait for an email it's been days and heard nothing.
2 January 2022
Unprompted review
Reply from Pelaa
Hi Maria Sheppard,
Kindly note we sent you an detailed e-mail related to your account on the 2nd Of January 2022 to help explain the case better.
Regards,
Pelaa Casino Team
Renato went above and beyond to help me…
Renato went above and beyond to help me with my questions and concerns and helped me more then needed I was amazed with the top notch service keep up the good work
1 January 2022
Unprompted review
Reply from Pelaa
Hi Chad leyte,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Pelaa Casino Team
Absolutely disgusted won £700 for two…
Absolutely disgusted won £700 for two weeks keep asking for documents and then went to log in today to my account saying I’ve self excluded when I clearly haven’t I will be reporting this to Ibas
13 December 2021
Unprompted review
Reply from Pelaa
Hi Graham Wõrthy,
Kindly note we sent you an e-mail this morning the 20th of December 2021 explaining the status of your withdrawal in detail.
Regards,
Pelaa Casino Team
I like the free spins and bonuses from Pelaa
I like the free spins and bonuses from Pelaa always nice to experience you also get back. Always a surprise waiting for you
6 December 2021
Unprompted review
Reply from Pelaa
Hi Mariaan Cocks,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meanwhile, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Pelaa Team
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