Made a deposit to my PecunPay account using transparent funds earned from legitimate graphic-design work. The account was blocked instantly and I received an automated email asking for documents.
Red flag #1: the blocking email landed in my spam folder with Google’s red “unencrypted message” warning — very unprofessional for a financial institution.
I supplied EVERY document on their checklist and much more: invoices, bank statements, full ID verification, proof of income – practically my entire financial history. I re-sent the files several times and kept asking for an update over the course of months.
Result: total silence. No reply, no account unlock, no transfer to my alternative bank account.
I know they normally reply promptly to other users when the issue is not about getting money back, yet they are deliberately ignoring me. This selective treatment is unacceptable. It is a blatant breach of EU law (PSD2 and the Spanish AML Act), and the company has already been fined for previous compliance failures.
I will keep escalating the case to the Bank of Spain, consumer organisations and the courts until justice is served and my funds are released.








