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PDSA Reviews 3,208

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,332 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for being lovely, kind, and supportive, often going above and beyond to show compassion to pets and their owners. The service is frequently described as amazing and invaluable, with many appreciating the professionalism and the ability to receive affordable treatment, especially for those on limited incomes. People are particularly grateful for the care received, with several noting that the company made it possible to keep their beloved pets healthy. However, some customers also noted issues with customer service, mentioning long waiting times for appointments and feeling that their concerns were not adequately addressed, even when their pets were in pain. A few other people also felt that the pricing for certain services, particularly emergency consultations, was unexpectedly high, and some experienced rude or unprofessional behavior from reception staff.

What people talk about most

Staff

Reviewers mention positive feedback about staff, often describing them as compassionate, caring, and... See more

Service

Clients share positive opinions on service, with many expressing gratitude for the vital support they... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising the staff for being... See more

Price

People report ambiguous experiences with price, with many expressing concern over high veterinary fees and... See more

Customer communications

Customers had ambiguous experiences with contact, with some reporting significant difficulties in reaching... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolute god send having this locally! The staff are all so lovely, non judgemental & kind. They always appreciate any donation. Most importantly everyone is charged fairly! Unlike other vets in the... See more

Company replied

Rated 5 out of 5 stars

Betty has had water infections throughout the year, the last straw was her having a hysterectomy, pdsa team have done nothing but support both Betty and myself. Staff are very supportive. Amazing, don... See more

Company replied

Rated 5 out of 5 stars

We have a vet for our cat and have, up to recently, only needed the Practice for health check, fleaing and worming. However, Mae was recently quite poorly, outside of regular vet hours; we couldn't af... See more

Company replied

Rated 5 out of 5 stars

After seeing 2 other vets about my older cats decline and being told "He's just getting old" I took him to pdsa and they diagnosed hyperthyroidism almost immediately. Saved his life. I've been going t... See more

Company replied


Company details

  1. Charity

About PDSA

Written by the company

As the UK’s largest veterinary charity, PDSA is dedicated to supporting people and their pets. PDSA provides free and low-cost vet care in 49 Pet Hospitals across the UK to people that can’t afford the full cost of their pet’s care, ensuring that pets and their families can stay together longer.

PDSA is the vet charity for pets in need. Every day in our Pet Hospitals across the UK, PDSA vets and vet nurses protect the special bond between owners and their four-legged friends by providing veterinary care to sick and injured pets whose owners otherwise couldn’t afford to pay the full cost of treatment.

PDSA also offers pet welfare education and practical preventive support to combat the unnecessary illness, pain and suffering of pets in low-income households.

Whether it’s supporting pet owners with free advice on our Pet Health Hub, raising awareness of issues such as obesity, or recognising animals who have demonstrated acts of bravery through our Animal Awards programme – we know how important animals are.

Every year, PDSA vets and vet nurses treat over 430,000 pets throughout our 49 Pet Hospitals – that’s 10 pets every single minute. We receive no government funding and rely entirely on public support to continue our work.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

PDSA kind and caring

PDSA to me seem to care more about your pets welfare and less about how much money they make from you. Going to a high street vet costs you more for a consultation and treatment. PDSA is a charitable organisation and should be helped more for pets that mean a lot to owners

6 May 2026
Unprompted review
PDSA logo

Reply from PDSA

Hi Sandy,
Thank you for your lovely review, it is much appreciated!
Jade @ PDSA

Rated 5 out of 5 stars

The service I received from PDSA…

The service I received from PDSA regarding my pet was 💯and the staff were excellent I recommend PDSA to anyone who qualifies for the services

6 May 2026
Unprompted review
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Reply from PDSA

Hi Marty,
Thank you for your wonderful review, we really appreciate it.
Jade @ PDSA

Rated 5 out of 5 stars

This charity is amazing!

This charity is amazing!

Twice now, they have been of great help, saving my pet’s life on one occasion.

PDSA provide quality veterinary care, with exceptional professionalism and empathy, for incredible value (or even for free!) for those in society who find themselves at a disadvantage.

It is difficult to overstate how important this is.

Veterinary care is an industry where there are sadly many commercial interests nowadays, more focused on profit than quality care, who suggest unnecessary procedures and charge eye-watering prices.

Meanwhile, many people who find themselves disabled struggle a great deal with the inadequate support provided by the government.

They find themselves isolated and lonely, and gain a great deal of comfort and reassurance from the constant presence of their pets.

Losing them would be devastating - and for many, when trying to live off £380 a month, taking on thousands of pounds in debt to pay for veterinary care is simply not an option.

For those in this situation, this charity is one of the few options available, and for me, they have come through every time, on the telephone, or in person.

If you have the resources and you’re a person who cares for animals and believes in the benefits they can have for their owners, I’d strongly suggest that you consider supporting this charity!

A big thank you to everyone at PDSA for all the help ❤️

6 May 2026
Unprompted review
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Reply from PDSA

Hi Sam,
Thank you for your amazing review, your kind words are much appreciated!
Jade @ PDSA

Rated 5 out of 5 stars

Very helpful and polite and…

Very helpful and polite and understanding they do a great job looking after Gimili ❤️

6 May 2026
Unprompted review
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Reply from PDSA

Hi Susan,
Thank you for your lovely review, your words are so kind.
Please give Gimili a love from me!
Jade @ PDSA

Rated 5 out of 5 stars

Excellent service

I can't recommend them enough when my dog suffered a fit they diagnosed him straight away and are continuing his care,we are so lucky to have this service thankyou all so much ❤️

6 May 2026
Unprompted review
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Reply from PDSA

Hi Mo,
Thank you for your kind review, I am glad we could be of service.
Please give your little one a love from me!
Jade @ PDSA

Rated 5 out of 5 stars

PDSA saved my pet with their swift action

PDSA saved my pet with their swift treatment of a life threatening event with my dog.
They were very helpful, kind,considerate towards my pet and myself. All the care and treatment needed was given. She made a full recovery.
I am very grateful that this service is available.

21 December 2025
Unprompted review
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Reply from PDSA

Hi,
Thank you for your wonderful review, I am glad we could be of service.
Please give your little one a love from me!
Jade @ PDSA

Rated 5 out of 5 stars

Excellent work

Fantastic service very fast and friendly. Very good advice. Vets are 1st class.

6 May 2026
Unprompted review
PDSA logo

Reply from PDSA

Hi Paule,
Thank you for your lovely words and amazing review, they are much appreciated.
Jade @ PDSA

Rated 5 out of 5 stars

These guys are really special

These guys are really special
Not much left about the UK to be proud of, but libraries and the National PDSA are two of them
My dog is my life, literally my reason for getting out of bed
I couldnt manage my mental health without her
Knowing that if she falls sick or is injured, I can get her to the PDSA and her care is assured, regardless of my financial status, is priceless peace of mind
My girl Gu and I owe this group so much
Anyone reading testimonies to the PDSA please consider a one off donation or perhaps a gift in your will
Whats not to love about a group who sole remit is to provide free care and treatment to pets in crisis, whos owners are struggling.

1 May 2026
Unprompted review
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Reply from PDSA

Hi John
Thanks for your wonderful words and the great 5 star review.
Please give Gu a big love and fuss from all of us here 🐾
Best wishes,
Chantelle @ PDSA

Rated 5 out of 5 stars

A great experience at the new hospital…

A great experience at the new hospital in Thamesmead. Staff very friendly

5 May 2026
Unprompted review
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Reply from PDSA

Hi Lorraine
Thanks for the great feedback, we appreciate it. I have passed your kind words on to our team at Thamesmead PDSA.
Best wishes,
Chantelle @ PDSA

Rated 5 out of 5 stars

Always a great service at Pdsa…

Always a great service at Pdsa Tollcross, staff & vets are very pleasant & helpful, always make you feel welcome, answer any questions you may have. A+ service.

1 May 2026
Unprompted review
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Reply from PDSA

Hi John
Thank you for the great feedback. I have passed on your kind words to our team at Glasgow East PDSA.
Best wishes,
Chantelle @ PDSA

Rated 3 out of 5 stars

The people at the PDSA don't like me…

The people at the PDSA don't like me because I speak my mind and they want to be in charge. They work for me (the public). When I phone up and they don't like what I say they hang up on me. I've told them I suffer from anxiety and depression and I'm likely to get irate but they don't care, they just ask for money,they couldn't care less about the animals. I was sitting in the waiting room the other day and one receptionist was peeping round her computer at me which is a disgrace to treat clients like that,I said,yeah I'm still waiting. The only person I have respect for is Maisie the vet I see,she is brilliant and she listens to what I have to say because I know my cat better than all of them. There are two receptionists there that if I was the boss they wouldn't have a job. They talk to you like something they have stepped in. 🤬

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Julie

This is a fabulous organisation and without their care and diligence to look after our pets I doubt a lot of pets would survive, the care and dedication they give is amazing and all I can say is a big thank you for all they do.

7 May 2026
Unprompted review
PDSA logo

Reply from PDSA

Hi Julie
Thank you for the kind words and wonderful 5 star review, it means a lot to us.
Kind regards,
Chantelle @ PDSA

Rated 5 out of 5 stars

So pleased with them they were so…

So pleased with them they were so through with my cat and put me at ease everyone from reception to vet were so friendly and my cat has improved so much.

5 May 2026
Unprompted review
PDSA logo

Reply from PDSA

Hi Dawn
Thanks for the wonderful feedback, we are glad to hear your little one is on the mend. Please give them a big fuss from all of us 🐾
Best wishes,
Chantelle @ PDSA

Rated 5 out of 5 stars

The pdsa are very helpful

The pdsa are very helpful and a peace of mind knowing I have a vet to take to that I am not afraid of what I would be charged being disabled and a pensioner I always give what I can to my visit god bless the pdsa

7 May 2026
Unprompted review
PDSA logo

Reply from PDSA

Hello Alan
Thank you for the lovely feedback, it means a lot.
Best wishes,
Chantelle @ PDSA

Rated 5 out of 5 stars

Chika is so loved by me the master …

Thank you all so much for the care you given to our chika xxx

7 May 2026
Unprompted review
PDSA logo

Reply from PDSA

Hi Ian
Thanks for the 5 star feedback, we really appreciate it.
Please give Chika a fuss from us 🐾
Best wishes,
Chantelle @ PDSA

Rated 4 out of 5 stars

Quick emergency advice

Quick emergency advice, appointment the next day after speaking to a vet and then immediate treatment. Was sent home knowing everything he needed to recover.

5 May 2026
Unprompted review
PDSA logo

Reply from PDSA

Hi Louise
Thank you for sharing your experience, we are glad we were able to help your little one towards recovery.
Best wishes,
Chantelle @ PDSA

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