PC Specialist Ltd Reviews 

2,178
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, finding the process of configuring and purchasing custom PCs or laptops straightforward and well-supported. Many appreciate the quality of products, noting their professional appearance, robust build, and smooth performance. Delivery is frequently highlighted for its speed and secure packaging, with consumers receiving regular updates throughout the build and shipping. However, some customers experienced issues with the delivery process, citing concerns about courier practices or delivery times. A few others encountered initial hardware problems, such as non-functional audio ports or recurring boot failures, with some expressing concerns about their custom systems' overall build quality.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the build quality,... See more

Quality

Reviewers mention positive feedback about quality, with many praising the build quality of machines, noting... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and reliable service... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought 2 high spec laptops previously from PC Specialist and thought next time I’lll get a proper pc. Wasn’t sure exactly what to get, so with advice from AI, I started to build. I ended up with a... See more

Rated 5 out of 5 stars

Configuring my own laptop was a big plus for me. Laptop arrived 3 days after I ordered, which I consider very fast. When I found that Windows 11 license key was not registered, I sent an e-mail to PC... See more

Rated 5 out of 5 stars

The easy to follow site made choosing my PC specs simple for me. The pricing was more than reasonable and the speed with which I received it blew me away. The transparency and updates from PC Speciali... See more

Rated 5 out of 5 stars

Exceptional customer care and communication from start to finish and beyond. I have not used the new laptop much yet but it looks great and so far works perfect. The finance options are a great additi... See more


Company details

  1. Computer Store

Information provided by various external sources

Manufacturer of performance custom computers and laptops. Customise your ideal gaming PC or laptop using our advanced configurator.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(2,178)

184 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The PC I ordered is great

The PC I ordered is great, reasonably priced and I had no issues setting up. The only issue I had was an unplugged case fan, so I’d say pretty flawless. Thanks guys.

15 February 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Great company for someone like me getting into pcs, so easy to configurate, tells you if parts aren't compatible etc. Build process was cool getting frequent updates and a fun 3D model of your pc once it's been built. Prompt delivery and the pc runs fantastic. For me to build myself would only have been like 200/300 quid less. Well worth the money getting it built and having peace of mind let alone a 3 year warranty when your not 100% up to speed with building yourself. Highly recommend.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Good customer service

Good customer service (I had an issue with a PC we got and the person on tech support was very helpful in getting the issue resolved quickly)

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Really happy with my PC

Really happy with my PC! The build customisation was really fun to fiddle around with, and once I ordered the team kept me in the loop with updates and pictures of the build. Super service and quality, will definitely buy my next PC here.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional

Exceptional customer care and communication from start to finish and beyond. I have not used the new laptop much yet but it looks great and so far works perfect. The finance options are a great addition to the purchase allowing customers to get a better product by spreading the costs. I will never shop anywhere else again, 100% satisfied with my purchase. Pc specialists were very helpful in offering further advice on other question I asked. Cannot find any faults. Very happy customer here.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience – fast, smooth and fully professional service

I am very satisfied with my purchase and with the entire ordering process from start to finish.

The configurator was clear and easy to use, allowing me to choose exactly the components I wanted without any confusion. The ordering process itself went smoothly, and I was kept well informed at every stage.

What impressed me the most was how quickly everything was completed. The computer was built and delivered faster than expected, perfectly assembled, and ready to use straight out of the box. There were no issues, no delays, and no unexpected problems along the way.

Overall, the experience was professional, efficient, and stress-free. I can confidently recommend this company to anyone looking for a custom-built PC and reliable service. I would definitely purchase from them again.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

A few things

A few things
1. the website was really easy to use, if I mess up it would tell me.
2. they emailed me each step of the way and kept me updated
3, fastly build and delevered
4. im not good with computers but found it really easy to set up.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Professional and prompt - with great results!

From the configurator to delivery, PC Specialists have proven their professionalism even wih the ever-changing situation in the PC component market.

When you use the configurator, it will prevent you from misconfiguring any part of the PC (from the amount of fans, to graphics card length), it offers the flexibility of choice for your cooling solution. And if things are not clear, I have found the customer service staff always responsive to clear any doubts.

The cable management within the PC was bespoke, and the machine had arrived well packed, well padded, and well sealed. I was surprised at the speed of the testing: I had expected it to be in testing and burn-in for more than 24h, but I have also learned to trust their process. The PC arrived with the UEFI all up to date, which means that the PC would suffer none of the problems with the SoC that had plagued AM5 last year.

Of course, the biggest perk with a service like theirs is the warranty, which is well worth the money for the peace of mind. No chasing after different warranties for different components, all in one place.

A definite recommendation, and I will definiely keep them in mind for any more custom solutions.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Well organized and very transparent…

Well organized and very transparent process.can track assembly, testing, dispatching process.. delivery time frame as stated
Support team response time acceptable
Well done and 100% recommended

Thank you

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Specialist is the perfect title!

Specialist is asbolutely the name I'd dub this company. Product arrived with great packaging and earlier that expected.
The team have done an amazing job with wiring, and really appreciate the box of extra cabling / zip ties for future use.
Everything worked out of the box, reinstalled W11 Pro version and enjoying high performance gaming.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Really Impressed

The customisation and design process was excellent. The compatibility check function really eased my mind when I was picking components. The build and delivery times were excellent. A really positive experience all in.

16 January 2026
Unprompted review

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