PC Specialist Ltd Reviews 

2,178
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, finding the process of configuring and purchasing custom PCs or laptops straightforward and well-supported. Many appreciate the quality of products, noting their professional appearance, robust build, and smooth performance. Delivery is frequently highlighted for its speed and secure packaging, with consumers receiving regular updates throughout the build and shipping. However, some customers experienced issues with the delivery process, citing concerns about courier practices or delivery times. A few others encountered initial hardware problems, such as non-functional audio ports or recurring boot failures, with some expressing concerns about their custom systems' overall build quality.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the build quality,... See more

Quality

Reviewers mention positive feedback about quality, with many praising the build quality of machines, noting... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and reliable service... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought 2 high spec laptops previously from PC Specialist and thought next time I’lll get a proper pc. Wasn’t sure exactly what to get, so with advice from AI, I started to build. I ended up with a... See more

Rated 5 out of 5 stars

Configuring my own laptop was a big plus for me. Laptop arrived 3 days after I ordered, which I consider very fast. When I found that Windows 11 license key was not registered, I sent an e-mail to PC... See more

Rated 5 out of 5 stars

The easy to follow site made choosing my PC specs simple for me. The pricing was more than reasonable and the speed with which I received it blew me away. The transparency and updates from PC Speciali... See more

Rated 5 out of 5 stars

Exceptional customer care and communication from start to finish and beyond. I have not used the new laptop much yet but it looks great and so far works perfect. The finance options are a great additi... See more


Company details

  1. Computer Store

Information provided by various external sources

Manufacturer of performance custom computers and laptops. Customise your ideal gaming PC or laptop using our advanced configurator.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,178)

184 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic PC

Fantastic PC. Fast, smooth and reliable. It exceeded my expectations. I was especially impressed that it only took 8 days from choosing and ordering the PC online to having it built, tested, and delivered from another country. Definitely worth the purchase and I wish I had ordered it sooner had to I of known it was going to be this smooth and swift

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent website. Easy to configure new PC. Customer service staff gave very useful advice over the phone about options. PC was assembled and shipped very quickly.

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Top scores for service and build

Chose a ready made system, relying on PCspecialist to make smart matching decisions.
The process was quick and easy including payment guidance. The speed of delivery took me by surprise and in only a couple of days I was playing on my new rig.
It has some everything I have asked of it. Very happy

15 April 2026
Unprompted review
Rated 5 out of 5 stars

9.9/10

Nice communication, good experience overall, good packaging, easy to understand instructions, only thing I would welcome is to see prices of each component when putting the PC together on website, it was little guess work

21 April 2026
Unprompted review
Rated 5 out of 5 stars

I recently purchased a custom PC from…

I recently purchased a custom PC from PC Specialist and overall I’m very happy with the experience. The ordering process was straightforward, with plenty of configuration options that made it easy to build exactly what I wanted without feeling overwhelmed.

Delivery was on time and the packaging was solid, so everything arrived in perfect condition. The PC itself looks great, feels premium, and most importantly performs exactly as expected. Setup was smooth and everything worked right out of the box, which is always a big plus.

Customer communication throughout the process was clear and professional, and I appreciated the updates at each stage of the build.

Overall, a reliable service and a high-quality product. I’d definitely recommend PC Specialist to anyone looking for a custom-built system.

5 April 2026
Unprompted review
Rated 5 out of 5 stars

Just an awesome customer service…

Just an awesome customer service experience from beginning to end, despite the multiple changes I made to my order !. Communication 11/10, technical support 10/10, really friendly and helpful staff 10/10 and speed of build and delivery 11/10. First class !.
Why cant all companies meet this Gold standard!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend PC Specialist

Highly recommend PC Specialist. Had a few queries initially via email and response time was excellent. Custom build component selection was easy. Being able to pay in monthly installments with Humm was very useful to help break the cost up into manageable chunks. Was able to see the progress of the build as it happened......whole process only took a couple of days before it was shipped. Arrived very quickly and was excellently packed and packaged to protect from potential damage in transit. Easy to setup when I powered it up and not full of bloatware like other newly purchased PCs.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Elimina Series: 17.3 review

I am currently writing this review with the laptop. I went for the gaming laptop, I stuck with the normal spec and just added thermal paste. For the price I paid I could not ask for anything more. I purchased the Elimina Series 17, the laptop starts up well responds well, and plays my games well. I am a long term World of Warcraft player, and for this it really suits my needs. The only issue I could complain about if I really wanted something to complain about would be the sound is a little lower than I would like.

The delivery was within 3 days of purchase, you could see on their website every stage that the laptop passed through. I would definitely use this company again.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with my experience with PC Specialist.

I was genuinely impressed by how well I was kept informed at every stage of the order and build process. The timeline was followed exactly as outlined, and I even received photos of the system during assembly, which was a great touch.
Pre-sales communication was excellent – clear, responsive and very helpful.
The workstation arrived quickly, was very well packaged, and everything was assembled perfectly.

20 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look