PC Specialist Ltd Reviews 

47,202
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,449 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward website and intuitive configuration process, making it very easy to build custom computers tailored to exact specifications. Buyers also highlight the exceptional service, noting that delivery times are remarkably fast and items arrive extremely well-packed to prevent any potential damage. Some reviewers were not happy with hardware faults, reporting that systems occasionally arrived with loose internal components or stopped working properly shortly after delivery. A few consumers additionally mentioned encountering unexpected performance slowdowns or experiencing prolonged delays when attempting to process repairs or returns.

What people talk about most

Product

Clients share positive opinions on product, highlighting that the computers arrive quickly and work as... See more

Quality

Reviewers highlight positive aspects of quality, noting that the machines arrive well-packed and feature... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting prompt and swift... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the intuitive interface and smooth... See more

Service

Users describe positive interactions with service, highlighting exceptional and professional experiences from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recommended service. Several options to build your own PC or laptop to the spec you require. Good after sales service too as I had some questions regarding getting the MS Office software purchased wit... See more

Rated 5 out of 5 stars

My computer has been up and running perfectly for the first couple of weeks since arrival! Pcspecialist provided a bespoke custom build gaming computer for me with all my chosen preferred hardware pie... See more

Rated 5 out of 5 stars

Very good service from start to finish. I was kept informed all the way through the build and testing process. The PC arrived quicker than I expected (on a Sunday) with the correct spec and working as... See more

Rated 5 out of 5 stars

Great service all round. Helpful answers to questions before ordering. Order processed and dispatched really fast even though it was a custom build. Delivery all good and system is exactly as expecte... See more


Company details

  1. Gaming service Provider
  2. Computer Store

About PC Specialist Ltd

Written by the company

PCSpecialist are Europe’s leading system integrator, specialising in build to order PCs, Laptops, AIOs and Servers. We focus on building high-performance systems for enthusiasts, gamers & professionals.
Established in 2003 in the United Kingdom, we speak 8 languages and supply computers to over 30 countries across Europe. We have registered branches in France, Italy and Spain, a subsidiary in Germany and we are registered for VAT in 13 countries.

UNBOXING PC SPECIALIST

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

47K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(47,202)

2,391 reviews in the last 12 months

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Rated 2 out of 5 stars

Poor Inbound Logistics

While this company has previously been very reliable, trying to order a collection for a PC upgrade has been very frustrating in this instance. Delivery arrangements were not clearly communicated and customer service did not pass along relevant information.

After more than a decade using this company, I will not be purchasing from them again.

26 August 2026
Unprompted review
PC Specialist Ltd logo

Reply from PC Specialist Ltd

Hello,

Thank you for your review and we are sorry to hear this.

We wish to look into this further, but we don't appear to have your order information at this time, so we will request this from you through Trustpilot.

Kind regards,
PCSpecialist

Rated 5 out of 5 stars

Great support

The support in finding exactly what laptop I needed was fantastic. I was able to customise to my needs easy. I went to PCSpecialists because I knew their customer service was top-notch. Love my laptop

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant custom PCs and laptops.

Brilliant custom PCs and laptops.
I’ve bought my custom PC from PC specialist more than a year ago and it’s still going strong, never had a problem with it. The selection process was easy customisation was also easy and straightforward.

The same can be said for my laptop, quick and easy, had it for a couple of weeks inside the truck, works perfectly.

13 August 2026
Unprompted review
Rated 4 out of 5 stars

Perfect Laptop

The laptop was perfectly configured to my specification, delivery took a little longer than I expected but it arrived very securely parcelled. My wife is absolutely delighted with it.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

After an older PC failed I needed a replacement quickly and having had a good experience with another build from PC Specialist I didn't hesitate to choose them again for the replacement. My thanks to the team that assembled the new PC for me. The build quality is excellent and I appreciated being able to follow the build progress through each stage. The build was fast but thorough. Once the PC passed QA the delivery process was very quick and the packaging kept the PC well protected during transit.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Great overall experience

Very informative tracking from order process, to build to delivery.

PC was built and sent in two days, received the same week order.

Runs brilliantly, looks great. Very happy

10 August 2026
Unprompted review
Rated 5 out of 5 stars

14 years of excellence

I've bought several PCs for myself and family from PC Specialist. Custom-build and delivery has always gone without a hitch, plus great advice on upgrading later.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Gaming PC purhase

My recent purchase from you has been nothing short of exceptional. The entire experience with PC Specialist was absolutely seamless from start to finish. The ordering process was smooth, the build quality of the PC is outstanding, and the performance has exceeded my expectations in every way.

Your customer service was equally impressive — responsive, professional, and genuinely helpful throughout the process. It’s clear that you take pride in both your products and the support you provide.

I’m extremely happy with my new PC and with the level of service I received. I would definitely choose PC Specialist again for any future upgrades or new purchases. Highly recommended.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed by PC Specialist

Very impressed by PC Specialist. Specifications were clear, with a wide range of options. The laptop we ordered arrived quickly and was very well packaged. Most importantly, the final product is excellent.

4 August 2026
Unprompted review
Rated 4 out of 5 stars

A good build

A good build. Instructions to include how to mount the graphics card support without snagging the fan would have helped.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

The PC is beautiful

The PC is beautiful, it runs like a dream, and while i did have some initial issues from MY OWN ERRORS the tech guys were super helpful in guiding me through fixing them.

turn around and delivery was spectacularly fast too, well worth the money paid.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience throughout the…

Great experience throughout the process, from configuring my new Super Machine to the delivery. They still maintain the honesty and integrity I experienced when I got my old machine from them in 2016. They have been so supportive in ensuring my old machine continues to serve me. The new machine is higher grade, and both machines are making my work much easier than expected.
Thank you, PC Specialist staff.

25 May 2026
Unprompted review
Rated 5 out of 5 stars

New PC buying with no idea about PC's

I have no idea when it comes to computers, I knew they types of games I wanted to play. But when researching myself it was all just numbers to me. Emailed support and I couldn't have asked for any better service, quick response and after communicating over a few emails I ended up with the PC I wanted. Delivery was very quick too.

Would highly recommend.

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Got my PC in under a week. Got everything and it works really well and a lot of care has been put into the building of my computer. Would recommend to others

1 August 2026
Unprompted review
Rated 4 out of 5 stars

good all round 1 issue

all went well for delivery and service when they called because the case was out of stock however when the pc arrived one of the RAM sticks was loose that I had to put in myself not an issue at all however made me think there was something wrong with the PC on setup easy mistake and an easy fix

28 July 2026
Unprompted review

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