Pay with Moon Reviews 

274
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Looking at 91 reviews, most reviewers were unhappy with their experience overall. Many people experienced extremely frustrating issues with payments and websites, noting that their accounts were suddenly blocked and funds were locked without clear explanations. Customers additionally shared severe delays or complete failures in obtaining refunds, alongside completely unresponsive customer service teams that failed to resolve support tickets. Some reviewers were happy with the platform, noting that previous transactions were fast and reliable and that support agents were helpful during minor issues. A few other consumers also felt that the service worked very well for various online purchases and crypto payments before recent platform changes.

What people talk about most

Payment

People report negative experiences with payment, highlighting that accounts are suddenly restricted and funds... See more

Refund

Customers consistently note negative experiences with refund processes, highlighting locked balances and... See more

Customer service

Users describe negative interactions with customer service, noting that issues often remain unresolved... See more

Service

Clients share ambiguous opinions on service, with high disagreement among reviewers. Many people report... See more

Website

Consumers find website to be problematic as many report frustration over sudden platform outages and delayed... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Our cards were working brilliantly, everything was smooth. Everybody's cards were suddenly revoked and they're not giving refunds, we requested one weeks ago. I would stay far away from this website u... See more

Company replied

Rated 3 out of 5 stars

Hello Support, May I ask when my withdrawal will be processed? It has been pending for some time now. Please let me know the expected processing time, or if there is any additional information... See more

Company replied

Rated 3 out of 5 stars

My cards worked almost flawlessly for a long time, and the transactions were smooth, up until recently. I saw that all my cards were canceled due to their platform going "offline". I did get the refu... See more

Rated 3 out of 5 stars

I had good experience before but since now it says offline for maintenance. Dashboard is empty and can't even use card that has balance. Hope its not scam and get my card back before expiry or get ref... See more


Company details

  1. Alternative Financial Service

Written by the company

Moon's mission is to provide frictionless financial services that free your crypto. Purchase Moon Visa® Prepaid Cards with Bitcoin, stablecoins, and other cryptocurrencies. Pay at millions of online merchants with secure virtual cards.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

274 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 week

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2.6

All reviews

(274)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

loaded 50 dollars through BTC lighting…

loaded 50 dollars through BTC lighting network, can't pay anything, asked for a refund and waited for 3 months, nothing came back.
Their customer support scam me by saying they are working on it.
Now they even went offline. Get my money back you scammers!

21 January 2024
Unprompted review
Pay with Moon logo

Reply from Pay with Moon

Hi William, please check your inbox, we messaged you last week to follow up and complete your request after initially connecting in December.

You messaged back during off-business hours (we are not offline but have offline hours), but we replied. You should have a reply waiting for you in your inbox. Thanks!

Rated 5 out of 5 stars

Flawless platform in its category…

Flawless platform in its category "getting secure virtual visa card for crypto" until they decided to stop the service. Eagerly waiting for the moment they back on-board!

1 May 2023
Unprompted review
Pay with Moon logo

Reply from Pay with Moon

Thanks, Hassan! We're working on it!

Rated 4 out of 5 stars

Last supplier whom they uswed for visa…

Last supplier whom they uswed for visa cards just stopped coopertaion and all cards were delted. They promissed to return money back on the credit account but it did not happen. The investigation which they started has no result and they just keep silence. More than 1000 usd my personla loss and I know lots of my friends buyers who have up to 8 000 usd loss there!!! It is a huge scam machine!!!

update 18 Sept. They finally returned my money to me by their credit account. I take my words back about scam machine but still the ivestigation took about 2-3 months which is too much long

7 September 2023
Unprompted review
Rated 1 out of 5 stars

Paywithmoon literally scammed a lot of…

Paywithmoon literally scammed a lot of people.

Covered by their alleged "zero fraud policy", the service blocked my account, which had about 6000$.

The service has no right to act in such a way, namely to misappropriate someone else's funds.

On my attempts to contact support, I received only template messages time after time, thus I conclude that the service is a total scam.

Today I am finishing writing a complaint to ic3, let the feds deal with you.

4 January 2023
Unprompted review
Rated 1 out of 5 stars

THEY TOOK ALL MY MONEY

They shut down my account with all my money in it because i received a legitimate refund from a store, i had over $500 usd on my account and they banned me on Jan 31st 2023! i contacted them regarding them returning my money back but its been over 2 months and nobody has said a word! stay away from this company & look out for my Lawsuit as im sick and tired of bs companies like these. i'll keep you guys updated here on my case.

30 January 2023
Unprompted review
Pay with Moon logo

Reply from Pay with Moon

Hi,

Thanks for your confirmation of details. We could not match your account until your confirmation this month of the email used. We now see that your account was promptly reinstated 2/1/23 after a less than 24 hour review and that it remained active through 2/28/23 with no issues or restrictions visible on our end. If you continue to have issues accessing the account please contact customer support at support@paywithmoon.com and we'd appreciate your revision of this review given the above seems to be inaccurate per our records.

Best,
Moon Support

Rated 5 out of 5 stars

They fixed the problem and I have received a refund.

They fixed the problem and I have received a refund. The refund experience was not pleasant, but they have provided good service for the past few months. Goodbye Pay with Moon.

Now I can confirm that this is a fraudulent company.

They used to not require a verification code to log in, but since they announced they stopped selling Moon Visa, they started requiring a verification code to log in, and I have not been able to receive the verification code in my outlook email, and I cannot log in to my account.

I tried to contact them, but several of their emails only auto-responded, and a month has passed without a real person contacting me.

11 April 2023
Unprompted review
Rated 5 out of 5 stars

THANKS, PWM!

I used this service for about a year. My total spent is ~2000 bucks via moon cards. Thanks, I hope you'll find a new solution to continue offering your service soon!

20 March 2023
Unprompted review
Pay with Moon logo

Reply from Pay with Moon

Thanks!

Rated 5 out of 5 stars

I like Paywithmoon

I like Paywithmoon. It was very useful and convenient service. I regularly paid with it small but necessary bills for domains and hosting in the US. Some domains/hosting providers accept cryptocurrencies directly, but most accept only Visa/MasterCard, which, unlike cryptocurrencies, are not worldwide available. More than half billion people around the world live in countries where Visa/MasterCard are not available at all. I enjoyed how it was easy to create card with Paywithmoon, top up it with bitcoin, wait just for three bitcoin confirmations and use card credentials for online payments. Really great service, there is no another one similar to Paywithmoon. Competitors are much more complicated to use, not private at all, force to share with them customers sensitive biometric data, which is opposed to the idea of cryptocurrencies as private and borderless payment system. I never had any problems with Paywithmoon. It was really cool. It is pity that they stopped issuing new cards because finishing contract with their bank. I hope they will find another bank. Thank you.

18 February 2023
Unprompted review
Pay with Moon logo

Reply from Pay with Moon

Thanks!

Rated 4 out of 5 stars

This site used to be great, Not so much anymore

This site used to be great, but now every merchant in the US declines the cards, even new cards. Apple even billed it but then never sent me my items, so I refunded them but now my account is empty. 200$ down the hole. Wish I could get a refund but their policy is strict no-refund. If you are planning on using this site, be wary that you may very well be unable to use the card where you would like.

UPDATE:
I was refunded, thank you. Card did not work anywhere though.

25 January 2023
Unprompted review
Pay with Moon logo

Reply from Pay with Moon

Sounds based on your description like you're quite unfamiliar with our product. If indeed you had any of the issues you describe here do reach out to support@paywithmoon.com and we'll make sure they're addressed.

Rated 1 out of 5 stars

DO NOT TRUST

They look for any reason to suspend your account, then take your money.

1 January 2023
Unprompted review
Pay with Moon logo

Reply from Pay with Moon

We recommend you reach out directly to trust@paywithmoon.com to have your case reviewed. No legitimate user of Moon would have their account closed without extensive review, and would be reinstated through a secondary review if a suspension was in error, so we encourage you to request one. Moon was built to allow its users to make legitimate payments. Accounts are only ever suspended or closed for violating our terms of service, such as engaging in behavior indicative of fraudulent or illicit activity. Moon has a zero tolerance policy on this behavior and will take steps against accounts clearly breaching those Terms.

Rated 1 out of 5 stars

Account blocked without explanation

Account blocked without explanation. My money was not returned. Support is not responding. It's SCAM

13 December 2022
Unprompted review
Pay with Moon logo

Reply from Pay with Moon

We recommend you reach out directly to trust@paywithmoon.com to have your case reviewed. No legitimate user of Moon would have their account closed without extensive review, and would be reinstated through a secondary review if a suspension was in error, so we encourage you to request one. Moon was built to allow its users to make legitimate payments. Accounts are only ever suspended or closed for violating our terms of service, such as engaging in behavior indicative of fraudulent or illicit activity. Moon has a zero tolerance policy on this behavior and will take steps against accounts clearly breaching those Terms.

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