Pay with Moon Reviews 

274
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Looking at 91 reviews, most reviewers were unhappy with their experience overall. Many people experienced extremely frustrating issues with payments and websites, noting that their accounts were suddenly blocked and funds were locked without clear explanations. Customers additionally shared severe delays or complete failures in obtaining refunds, alongside completely unresponsive customer service teams that failed to resolve support tickets. Some reviewers were happy with the platform, noting that previous transactions were fast and reliable and that support agents were helpful during minor issues. A few other consumers also felt that the service worked very well for various online purchases and crypto payments before recent platform changes.

What people talk about most

Payment

People report negative experiences with payment, highlighting that accounts are suddenly restricted and funds... See more

Refund

Customers consistently note negative experiences with refund processes, highlighting locked balances and... See more

Customer service

Users describe negative interactions with customer service, noting that issues often remain unresolved... See more

Service

Clients share ambiguous opinions on service, with high disagreement among reviewers. Many people report... See more

Website

Consumers find website to be problematic as many report frustration over sudden platform outages and delayed... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Our cards were working brilliantly, everything was smooth. Everybody's cards were suddenly revoked and they're not giving refunds, we requested one weeks ago. I would stay far away from this website u... See more

Company replied

Rated 3 out of 5 stars

Hello Support, May I ask when my withdrawal will be processed? It has been pending for some time now. Please let me know the expected processing time, or if there is any additional information... See more

Company replied

Rated 3 out of 5 stars

My cards worked almost flawlessly for a long time, and the transactions were smooth, up until recently. I saw that all my cards were canceled due to their platform going "offline". I did get the refu... See more

Rated 3 out of 5 stars

I had good experience before but since now it says offline for maintenance. Dashboard is empty and can't even use card that has balance. Hope its not scam and get my card back before expiry or get ref... See more


Company details

  1. Alternative Financial Service

Written by the company

Moon's mission is to provide frictionless financial services that free your crypto. Purchase Moon Visa® Prepaid Cards with Bitcoin, stablecoins, and other cryptocurrencies. Pay at millions of online merchants with secure virtual cards.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

274 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 week

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2.6

All reviews

(274)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Works for me

I couldn't determine whether the negative reviews here are legitimate or just a defamation campaign.
To be fair, some of the reviews make sense as some merchandises block certain card providers and its cards from time to time.
It's nice to consider that point before trying this type of services.

Anyway, for me, I've used the card issued in three different services and it went through on every payment so far.
With that being said, let me complain that the transaction fee of reloadable cards being $1.00 at a minimum is too expensive especially when you pay small amount of dollars.
At this point, Unless you're in certain circumstances, I RECOMMEND using non-reloadable card as it has no fee, although it expires in two months.

While some people are leaving negative reviews, I think it's worth to try this service if you're looking for this type of services as the minimum deposit is only $5.

As a note, you should avoid using USDT over TRON as the network fee is just too expensive.

10 April 2025
Rated 1 out of 5 stars

Fraudulent Platform - Do Not Trust!

This is a scam platform. The cards cannot be used to purchase any products, and I received no response from customer support. I topped up over $100, but the cards cannot be used on any platform and there is no refund option available.

25 March 2025
Rated 1 out of 5 stars

SCAMMERS

scammed me for 50$ support never replied never received the credit but lost my btc

2 April 2025
Unprompted review
Rated 1 out of 5 stars

Scam service

This service is very bad. They blocked my funds once and after a week they replied that they were sending me some kind of warning for an incomprehensible reason. You can't pay anywhere with their card. Every time they reject the card.

2 April 2025
Unprompted review
Rated 1 out of 5 stars

The most scammer

They have definitely created a scam site to rip you off.
I charged $18,700.00 to pay my Starlink bill but unfortunately they have not responded to the tickets.
Do not do business with this site under any circumstances.
They are criminals.

5 March 2025
Unprompted review
Rated 1 out of 5 stars

ITS SCAM

ITS SCAM THE CARDS DOSENT WORKS AND YOU CANT WITHDRAW THE MONEY STAY WAY FROM THIS SITE IF YOU DONT WANT TO LOSE YOUR MONEY

6 February 2025
Unprompted review
Rated 1 out of 5 stars

modern scam, selective response to customers

I charged my account with USDT-TRC20, and the page didn't recognize the transaction, but it shows under my profile. I contacted Support to let them know I have funds in my account that I want to use, but I never got a response!
Others are experiencing similar problems, avoid this service at all costs.

14 December 2024
Unprompted review
Rated 1 out of 5 stars

It is scam

It is scam. After withdrawing a minimum amount of bitcoin (about 200$) they blocked my account and suggest me as a potential fraud with only 2 transactions. Ther are SCAM

4 December 2024
Unprompted review
Rated 1 out of 5 stars

Scam

Stay away from this company. I was using my account without any problem and had more than $100 balance but they suddenly closed my account and didn't return my money.

I told them twice to gave my money back but they didn't do it.

They will steal your money too at some point.

19 November 2024
Unprompted review
Rated 1 out of 5 stars

scam

scam! i have few accounts with 20-100$ in paywith moon and they never let me money out also now they reopened and still do not allow me in my accounts
so total scam beware

31 October 2024
Unprompted review
Rated 5 out of 5 stars

Its very good Co

Its very good Co, thank you! :)

17 October 2024
Unprompted review
Pay with Moon logo

Reply from Pay with Moon

Happy to have your support!

Rated 1 out of 5 stars

For singup i need to have a twitter…

For singup i need to have a twitter acount and give them follow.
This is a scam company.
Update. I contact you via chat and i still don’t have acces

16 October 2024
Unprompted review
Pay with Moon logo

Reply from Pay with Moon

UPDATE TO REVIEWER UPDATE: I just reviewed what I believe is your ticket, Marius, and the agent replied to your chat request within a minute and notified you that they would add you to the beta and message you when done so. You'll have access to the beta by end-of-day.

Marius, you can also reach out to us via the chat widget on all of our screens, or at support@paywithmoon.com to help. X/Twitter is just one avenue during our beta. Feel free to ping us if you don't want to participate but still want to try Moon. Thanks!

Rated 5 out of 5 stars

I have used the virtual moon visa cards since years

I have used the virtual moon visa cards some years back already to charge my phone from crypto into dollars and purchase items on amazon. Worked great. They had some pause for re-negotiation with the card partners over a year now, but now they are back. So far the ONLY service that gives free cards when you look for lower budget. And since ethereum mining was killed, there is only pennies coming out of it now and the fees of other companies are too high to make it worth it.

Sadly I can't load the card into apple ID for the country location issue of USA vs world so easily.

I also love the expiry date of 2 months. Expired cards are great to limit subscription abuse, when certain companies try to pull money off later or with hidden fees. There is just enough on it for unlocking a membership or trial.

12 October 2024
Unprompted review
Pay with Moon logo

Reply from Pay with Moon

Thanks for the feedback, M!

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