Received a contract from Next pay saying I’d opened an account… totally fraudulent!! Says it was opened with an online signature… more fabrication, How can they not make checks on applicants I’m dis... See more
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See what reviewers are saying
For companies working on blockchain or crypto, traditional banking can be a challenge. The Nexpay service is specifically targeted at companies like metaspan.com. Their KYC process is rigorous... See more
Company replied
This is a serious company that takes compliance to the next level, for as it happened to me, this could mean some delays in the onboarding process but it's a reasonable tradeoff if you consider that... See more
Company replied
We were looking for a banking partner in a business area that is very demanding in terms of regulation. Nexpay had just the right offer for us. We knew from the start that onboarding would be challeng... See more
Company replied
Company details
Written by the company
Nexpay UAB is a licensed EMI dedicated to supporting your business with seamless financial solutions. Benefit from dedicated IBANs, SEPA and SWIFT access, and personalized support from a dedicated Account Manager. Easily integrate our robust API and distribute access with our multi-login function. Open an account with Nexpay and experience a banking partner that puts your business first.
Contact info
Lithuania
- support@paynexpay.com
- paynexpay.com
You should know
4.0
Great
75 reviews
How this company uses Trustpilot
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Highly recommended
I have recently been using Nexpay services and I must say that they have the best interface and pricing in the market, and the team is extremely professional and responsive.
11 February 2022
Unprompted review
Reply from Nexpay - a banking partner that puts your business first
Hi Asaf K, many thanks for your review. We will continue working hard to provide you with great service in the future and are focused on making the product and the experience even better.
If you ever have any feedback that you would like to share with us, please don’t hesitate to reach out to your account manager directly or via support@paynexpay.com
Many thanks - The Nexpay Team
We have recently started using the…
We have recently started using the banking services of Nexpay. The interface is easy to use, the costs are convenient.
The onboarding process was easy and fast. Great customer support and the staff is very professional….. HIGHLY RECOMMENDED
11 February 2022
Unprompted review
Reply from Nexpay - a banking partner that puts your business first
Hi Atiye consulting, many thanks for your review. We will continue working hard to provide you with great service in the future and are focused on making the product and the experience even better.
If you ever have any feedback that you would like to share with us, please don’t hesitate to reach out to your account manager directly or via support@paynexpay.com
Many thanks - The Nexpay Team
Great product Great team
We have recently started using the banking services of Nexpay, The interface is easy to use, the costs are convenient and the staff is professional and skilled
Great experience !
4 February 2022
Unprompted review
Reply from Nexpay - a banking partner that puts your business first
Hi Katerina, many thanks for your review. We will continue working hard to provide you with great service in the future and are focused on making the product and the experience even better.
If you ever have any feedback that you would like to share with us, please don’t hesitate to reach out to your account manager directly or via support@paynexpay.com
Many thanks - The Nexpay Team
Very glad to work with this team
Very glad to work with this team! Thank’s support for operative coperation!
3 February 2022
Unprompted review
Reply from Nexpay - a banking partner that puts your business first
Hi генеральный директор, many thanks for your review. We will continue working hard to provide you with great service in the future and are focused on making the product and the experience even better.
If you ever have any feedback that you would like to share with us, please don’t hesitate to reach out to your account manager directly or via support@paynexpay.com
Many thanks - The Nexpay Team
Very professional and client-oriented…
Very professional and client-oriented team of professionals. Definitely one of the best payment service providers I ever used.
1 February 2022
Unprompted review
Reply from Nexpay - a banking partner that puts your business first
Hi ceo findexiq, many thanks for your review. We will continue working hard to provide you with great service in the future and are focused on making the product and the experience even better.
If you ever have any feedback that you would like to share with us, please don’t hesitate to reach out to your account manager directly or via support@paynexpay.com
Many thanks - The Nexpay Team
Great experience so far.
We're in the first 2 months of collaboration with Nexpay and have had great experience so far with this crypto-friendly platform. We hope to be able to continue working with them in the long term and enjoy their business customer support.
21 January 2022
Unprompted review
Reply from Nexpay - a banking partner that puts your business first
Hi Dragos, many thanks for your review. We will continue working hard to provide you with great service in the future and are focused on making the product and the experience even better.
If you ever have any feedback that you would like to share with us, please don’t hesitate to reach out to your account manager directly or via support@paynexpay.com
Many thanks - The Nexpay Team
Great result
Great result, but you need to have all the documents in place for aml and reach out to support before making large transactions. Thats the world we live in. Best service considering these details.
22 December 2021
Unprompted review
Reply from Nexpay - a banking partner that puts your business first
Hi Gregory, many thanks for your review. We will continue working hard to provide you with great service in the future and are focused on making the product and the experience even better.
If you ever have any feedback that you would like to share with us, please write to us support@paynexpay.com
Many thanks - The Nexpay Team
Support is not responding back
They took some time to repsond but in final it was finalized. Thank you for cooperation
1 November 2021
Unprompted review
Reply from Nexpay - a banking partner that puts your business first
Hi Andrei,
We’re very sorry to hear that you’ve had to wait a while for the account opening. We always try to respond as fast as possible, but in periods with large demand for account openings there could be certain delays. We’re investing into expanding our capacity to make sure that we can provide our services with satisfactory quality and speed.
We checked our system and we saw that your issue was solved. We hope that you are satisfied with our current service, despite the initial delays.
If you ever have any other questions or have any feedback that you would like to share with us, please write to us support@paynexpay.com.
Nexpay Team
We submitted an application form for a…
We submitted an application form for a business account opening on the 30th of July 2021.
The support team was going backward and forward regarding additional verification questions. We think it is amazing as it proves Nexpay don`t just onboards everyone, but instead conducts a vigilant onboarding. Details create success as they say.
We were answering every single question of the support. We provided numerous screenshots, official paperworks, links, documentation, explanations, proofs, even requested our suppliers and partners to provide certain details that otherwise they would never have to provide to us.
On the 15th of September 2021 we received the last email from the Nexpay team requesting further info. We replied the same day and provided additional docs. Since then just disappeared.
We repeatedly sent follow up emails asking if there is any further info that is needed or if there is something we can help with to speed up the process. All those emails have gone unnoticed.
Verification has never been a quick process, we understand it. However, clients should not feel as if there were forgotten. At least there should be some updates, even that trivial phrase "Please bear with us, we`re on it" should suffice.
It makes us, as a business entity, feel very uncomfortable. We knocked at the door of Nexpay for business services and support. We exposed every single aspect of our business, every linked account, our "know-how" and confidential info. Once all that had been received, the support vanished. A bit suspicious. How much more hope should we have?
4 October 2021
Unprompted review
Reply from Nexpay - a banking partner that puts your business first
Hi B. FG LTD,
We’re very sorry that you’ve had to wait a while for the account opening and for the delayed replies. We had our Account Manager reaching out to you with a solution - we hope we can make it work for you. Please message your Account Manager or support@paynexpay.com, if you are interested to continue. We would be happy to have you on board.
We always try to respond as fast as possible, but in periods with a large demand for account openings, there are some delays in being able to review and onboard clients quickly. We’re investing heavily into expanding our capacity to make sure that we can onboard new clients as quickly as possible whilst adhering to the highest AML and KYC standards.
The Nexpay Team
I signed up a week ago and no news...
I signed up a week ago and no news...
Contacted support as well and no reponse ...
ID KVG498
10 September 2021
Unprompted review
Reply from Nexpay - a banking partner that puts your business first
Hi F.K.,
We’re very sorry to hear that you’ve had to wait a while for the account opening. We checked our system and we are waiting for an answer from your side. Please message us in the same email thread that we have or on support@paynexpay.com, if you are interested to continue the signup process.
We always try to respond as fast as possible, but in periods with a large demand for account openings, there could be certain delays. We’re investing in expanding our capacity to make sure that we can provide our services with satisfactory quality and speed.
Nexpay Team
Longest IBAN account generation period (and still waiting)
Long, long, long issuing time for a IBAN account. I would like to try this service as it looks promising, but I've waiting for 6 weeks for the IBAN setup.
Costumer services doesn't give you many details, just "wait".
EDIT: soon after this post, the good people at Nexpay checked the case and did the proper steps to get the account verified quickly. Thanks.
19 July 2021
Unprompted review
Reply from Nexpay - a banking partner that puts your business first
Hi AB, we’re very sorry to hear that you’ve had to wait a while for the account opening. We’ve recently seen a large increase in demand for account openings which is causing some delays in being able to review and onboard clients quickly.
We’re investing heavily into expanding our capacity to make sure that we can onboard you as quickly as possible whilst adhering to the highest AML and KYC standards. We’ll be happy to review and make sure we onboard you as quickly as possible. Please message us on support@paynexpay.com so we can review your case. Many thanks.
Great overall
We partnered with NexPay in 2019 and have been using their services extensively ever since. They are a crypto-friendly bank with a team of great professionals who care about their customers.
Incoming and outgoing transfers are processed swiftly, support enquiries are also generally resolved within a couple of days. NexPay is also fair with their compliance requests and deadlines, making sure not to disrupt the business operations too much.
There are a few minor UX improvements that can make for a better experience but overall NexPay offers a great affordable banking solution.
5 July 2021
Unprompted review
Reply from Nexpay - a banking partner that puts your business first
Hi Miroslav, many thanks for your review. We will continue working hard to provide you with great service in the future, and are focused on making the product and the experience even better.
If you ever have any feedback that you would like to share with us, please don’t hesitate to reach to your account manager directly or via support@paynexpay.com
Many thanks - The Nexpay Team
Stable long-term partner
We've been a corporate client of Nexpay since Dec 2019, and have not ever encountered any major issues with the service.
The payments flow has been fast and efficient.
Nexpay is a payments partner whose compliance and AML practices are reasonable, as opposed to unnecessary overcompliance which is typical for the Baltics market.
I am not giving a 5 stars as some UI/UX improvements are in the pipeline, but not yet implemented. I'll be happy to upgrade to 5 stars once those improvements are done.
5 July 2021
Unprompted review
Reply from Nexpay - a banking partner that puts your business first
Hi Vladislavs, thank you for the feedback. We appreciate that you trust your business banking with us and are grateful to have you as a partner these years.
We are doing our best to make sure that the banking service is as smooth as possible, whilst working on improving the service further. We appreciate your feedback and we look forward to shipping those improvements in the product soon.
Many thanks - The Nexpay Team
Trusted partner Nexpay
Thanks to Nexpay team for providing excellent services to our clients - their solutions and attitude fit our clients` needs. We are fully satisfied with the work of Nexpay, incoming and outgoing transactions are coming fast and without any delays, also, all the services are provided in accordance with PSD2 requirements. When it comes to the support, Nexpay team is always available and ready to help!
2 July 2021
Unprompted review
Reply from Nexpay - a banking partner that puts your business first
Hi Julia, many thanks for your review. We will continue working hard to provide you with great service in the future, and are focused on making the product and the experience even better.
If you ever have any feedback that you would like to share with us, please don’t hesitate to reach to your account manager directly or via support@paynexpay.com
Many thanks - The Nexpay Team
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