I bought 2 tickets to take my sister to see Andre Rieu in Birmingham on 19th September. My husband has been taken ill and is in hospital so I can't now go. It is impossible to find out how to transfer... See more
Company replied
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See what reviewers are saying
My partner was admitted to hospital urgently for dialysis and couldn’t make the Andre Rieu concert. I wasn’t expecting a refund but completed the claim form. I received an immediate email that they wo... See more
Company replied
Bought regular tickets for show in 2027 and then got notified about VIP tickets on this Waitlist, Paylogic was really helpful and fast in helping me get a refund to the regular tickets. I was super... See more
Company replied
I booked tickets for my Mum a year in advance for Andre rieu and she was struggling walking. I contacted customer service support all by email and they said I could change seats to lower down (if ava... See more
Company replied
Company details
Written by the company
Ticketing van Paylogic. Tickets voor uw evenement verkopen? Door Paylogic staat uw kaartverkoop binnen 24 uur online. Bekijk de mogelijkheden.
Contact info
Netherlands
- paylogic.com
3.8
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I contacted customer service with the…
I contacted customer service with the question and it was answered and solved within minutes by the very helpful Lilly!
9 January 2026
Unprompted review
Reply from Paylogic International
Hi HJ,
Thank you so much for your kind review! We're delighted to hear that you've had a positive experience with our service. If there's anything else we can assist you with, feel free to reach out through our contact form.
We hope you have a nice day.
Best,
Paylogic Marketing team
Anita was extremely helpful
Anita was extremely helpful. I bought tickets as a gift for an 80 year old . I needed both signed to me to allow me to print them manually.
Anita was extremely friendly . I had problems providing some security proof of purchase and I can not thank Anita enough . It would have been quicker for her to end chat and I contact again at the end of the month however she persevered with me.
Fantastic customer service
7 January 2026
Unprompted review
Reply from Paylogic International
Hi Joanne,
Thank you for your message! We appreciate you taking the time to leave a positive review and we are glad that our service has been helpful. If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a nice day.
Best,
Paylogic Marketing team
Resolved
I had to get my own mistake rectified, and they very kindly amended it. They were very helpful
19 December 2025
Unprompted review
Reply from Paylogic International
Hi Kevin,
Thank you for your thoughtful review! We're happy we could provide the support you needed. Should you require any further assistance, we’re here to help, just reach out via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
Excellent Support
I initially booked multiple lots of tickets to see Andre Rieu. However don’t need the all, I contacted support and heard back extremely quickly. They refunded me with no hassle. Thank you Freya!
18 December 2025
Unprompted review
Reply from Paylogic International
Hi Riley,
Thank you for your thoughtful review! We're happy we could provide the support you needed. Should you require any further assistance, we’re here to help, just reach out via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
Tomorrowland personalization tickets
I had issues with my Tomorrowland personalization, I made a mistake and Sacha from Support helped me to fix my tickets in less than 24 hours
16 December 2025
Unprompted review
Reply from Paylogic International
Hi Riivo,
Thank you so much for your kind review! We're delighted to hear that you've had a positive experience with our service. If there's anything else we can assist you with, feel free to reach out through our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
Helpful and efficient service
I needed to change my ticket for a concert I had booked and emailed the company who immediately replied and advised they would try their best to resolve my query. Within 24 hours I had received emails advising me what to do and a refund was issued and replacement tickets bought. Very happy with the polite and efficient way my query (totally my fault too) was dealt with.
12 December 2025
Unprompted review
Reply from Paylogic International
Hi Denise,
Thank you so much for your kind review! We're delighted to hear that you've had a positive experience with our service. If there's anything else we can assist you with, feel free to reach out through our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
only automated replies
i keep getting automated replies for every request however my issue requires a human being as they need to reset my instalment payment link to allow me to pay it manually.
6 December 2025
Unprompted review
Reply from Paylogic International
Hi Jean Paul,
Thank you for your message and we appreciate your feedback.
We are sorry to hear it took some time for our customer service to get back to you. We can see that the issue has now been resolved and that you have managed to pay your missed installment for your order.
If you have any further questions or comments, please do not hesitate to contact us via our contact form.
We hope this response has been helpful and we wish you a nice day.
Best,
Marketing team
Paylogic / See Tickets
My request was answered very fast and…
My request was answered very fast and paylogic found a Solution I am satisfied with. And that only Hours before the Event Starts. Thank you very much.
6 December 2025
Unprompted review
Reply from Paylogic International
Hi Andreas,
Thank you so much for your kind review! We're delighted to hear that you've had a positive experience with our service. If there's anything else we can assist you with, feel free to reach out through our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
Thanks
The response was very quick and my request was met quickly, making me happy.
2 December 2025
Unprompted review
Reply from Paylogic International
Hi Dilara,
Thank you for your message! We appreciate you taking the time to leave a positive review, and we are glad that our service has been helpful. If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
I had to change the date of a ticket
I had to change the date of a ticket, received quick and efficient help, thanks
27 November 2025
Unprompted review
Reply from Paylogic International
Hi Nicolas,
Thank you for your message! We appreciate you taking the time to leave a positive review, and we are glad that our service has been helpful to change the date. If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
Prompt attention
Emailed them as I could not make the date I had booked and in 10 minutes thy changed my booking to a new day,it was a great relief that I wouldn't miss the concert
26 November 2025
Unprompted review
Reply from Paylogic International
Hi Mrs Cain,
Thank you for your message! We appreciate you taking the time to leave a positive review, and we are glad that our service has been helpful for changing the tickets. If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
Wanted to change my email address but…
Wanted to change my email address but couldn't find a way to do it on the website so I co tasted customer services and they changed it for meandquickly too.
Very efficient too.
Itmakesapleasent change to actually deal with real people and not anAI bot
24 November 2025
Unprompted review
Reply from Paylogic International
Hi Brett,
Thank you for your message! We appreciate you taking the time to leave a positive review, and we are glad that our service has been helpful to change the mail address. If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
I bought two tickets for Beachboom and…
I bought two tickets for Beachboom and i can't go there because a wedding. But the Team from Paylogic and Beachboom are very kindly and helpful people and took my tickets back. I'am very thankful. Super Support
15 November 2025
Unprompted review
Reply from Paylogic International
Hi Andreas,
Thank you for your message! We appreciate you taking the time to leave a positive review, and we are glad that our service has been helpful, so you can also join the wedding and let these tickets go. If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
I purchased tickets for Andre Rieu and…
I purchased tickets for Andre Rieu and was unable to attend, after contacting customer services, Beatrice dealt with my issue very promptly and provided a solution within a matter of minutes, could not fault the professional service received. Would highly recommend.
14 November 2025
Unprompted review
Reply from Paylogic International
Hello William,
Thank you so much for your kind feedback! We’re delighted to hear that Beatrice was able to assist you promptly and provide a suitable solution. It’s always our goal to offer professional and efficient service, and we’re glad this was reflected in your experience.
We really appreciate your recommendation and hope to welcome you to one of our events again soon!
Best regards,
Marketing Team
Paylogic / See Tickets
Ticket Refunded when I couldn’t attend concert.
Months ago I purchased a ticket for an Andre Rieu concert in Amsterdam as I thought I’d be in NL visiting my family in Den Haag. They since advised they’d be away at that time so I moved my trip to a date they’d be in DH. This meant I couldn’t go to the concert. I thought I’d have to lose my money but I contacted PayLogic and explained why I couldn’t go and they refunded my ticket. I was incredibly grateful and really appreciate their flexibility. Thank you again. Cherie
6 November 2025
Unprompted review
Reply from Paylogic International
Hi Cherie,
Thank you for your thoughtful review! We're happy we could provide the support you needed. Should you require any further assistance, we’re here to help, just reach out via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
I bought 4 tickets for my husband son
I bought 4 tickets for my husband son , and daughter-in-law to see Andre Rieu in Glasgow September 2026.
my daughter-in law has told us she is now pregnant .
I contacted Pay logic this morning and by the afternoon I was refunded.
I was so impressed that how helpful and understanding this company were to me . No hassle
Thanks very much
6 November 2025
Unprompted review
Reply from Paylogic International
Hi Mary,
Thank you for your thoughtful review! We're happy we could provide the support you needed. Should you require any further assistance, we’re here to help, just reach out via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
Customer Service delay
I bought a ticket for a festival and selected to pay with an installment plan.
The fifth and last payment attempt failed and I received a link from Paylogic to try to make a manual payment. However, the link is not available, they don’t reply the e-mails, don’t provide any phone number and there is no other way to try to make the payment. Until the payment is concluded, I’m not able to receive my tickets.
Quite frustrating!
Update (5/11): Elizabeth, from Customer service team, did reply with a kind email this morning with a new link, so I was able to pay and receive my tickets! I am now happy with the outcome and relieved.
25 October 2025
Unprompted review
Reply from Paylogic International
Hi Pedro,
Thank you so much for your feedback! We’re really glad to hear that Elizabeth from our Customer Service Germany team was able to assist you promptly and provide a new link, allowing you to complete your payment and receive your tickets.
We truly appreciate your patience and are happy that everything worked out in the end. Your experience helps us continue improving our service, and we’re thrilled that you’re satisfied with the outcome.
If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
Really helpful service
Working with Paylogic was easy. Customer service representatives responded very quickly. They provided helpful information on the website and their emails included a translation feature which was appreciated. They resolved my ticket inquiry very much to my satisfaction and were pleasant to work with.
31 October 2025
Unprompted review
Reply from Paylogic International
Hi Dan,
Thank you for your thoughtful review! We're happy we could provide the support you needed. Should you require any further assistance, we’re here to help, just reach out via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
Horatio was a great support
Horatio was a great support. Handled my case quick and professional. Thank you!
30 October 2025
Unprompted review
Reply from Paylogic International
Hi Tiana,
Thank you so much for your kind review! We're delighted to hear that you've had a positive experience with our customer service agent Horatio. If there's anything else we can assist you with, feel free to reach out through our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
First come first serve?
First come first serve?
It looks like they made this up to sell a service.
30 October 2025
Unprompted review
Reply from Paylogic International
Hi J.,
Thank you for your message and we appreciate your feedback.
Unfortunately with the information available in your review we are unable to find any order or email contact. To help you further with your question, could you kindly inform us of your order number or email request number?
We wish you a nice day.
Best,
Marketing team
Paylogic / See Tickets
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