I’m so pleased with how easy the whole payroll setup was. I thought it might be a bit of a headache, but everything was sorted so quickly and smoothly, and I honestly couldn’t have asked for more.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Payescape just make the whole payroll process so simple. The portal is excellent, it has been developed over time and all changes are improvements. If on a rare occasion the portal does not do what yo... See more
Company replied
Absolutely amazing service! From meeting on Monday to discuss our requirements, to having our staff paid just three days later — we genuinely couldn’t have asked for more. Brilliant service from sta... See more
Company replied
Payescape has been a great payroll platform for our business. The whole team provides great support, and I want to give a special shoutout to Charlotte, who is always incredibly helpful whenever I spe... See more
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Company details
- Payroll Service
- also in
- Accounting Firm
- Business to Business Service
- Financial Institution
- Human Resource Consulting
- Non-Bank Financial Service
Written by the company
Payescape is one of the UK’s fastest growing Payroll, HR and Time Management providers. Our cloud-based technology coupled with world-class customer service is revolutionising how businesses today manage their employees. Our automation of labour-intensive payroll and people management tasks is freeing up businesses to focus on their core strengths and adding real value to their business. Payescape removes the administrative burden from your workload and delivers simple, effective, and reliable online Payroll, HR and Time Management solutions. With hundreds of satisfied customers throughout the UK, we understand the intricacies of payroll and HR legislation, so you don’t have to. And our dedicated team of CIPP and CIPD certified professionals are always on hand to provide the expert support you need when you need it. Payescape provides the following services: - Outsourced Payroll Service - Fully managed Payroll Service - Payroll Software Only - HR Software and Service - HR Consultancy Service - Time and Attendance Management - Access Control Services
Contact info
Payescape House, 18-20 Church Street,, BT53 6DL, Ballymoney, United Kingdom
- 02827641060
- info@payescape.com
- payescape.com
4.6
Excellent
199 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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main diiference is they are always…
main diiference is they are always there - you email and they respond or pick up the phone and they can help you. Very patient and unlimited training provided.
10 April 2024
Unprompted review
Reply from PayEscape
Thank you Janice for taking the time to provide such a wonderful review.
We are so pleased to hear that our team are always there to support you when needed. Your feedback is very much appreciated and valued by the team.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Recommended especially if you don't have payroll experience
We were running a small, time-limited project for just three months so PayEscape had to nurse us through the payroll process throughout our time with them. Our Implementation Account Manager, Pete Goodall, was very prompt and patient in dealing with my many queries. The software was very user-friendly and I felt quite confident in using it by the end of our three months. Their charges were very reasonable given the high level of support provided. I would recommend them especially to anyone without payroll experience who needs to set up PAYE quickly.
15 March 2024
Unprompted review
Reply from PayEscape
Thank you David for taking the time to provide a review.
It is great to hear you find the software easy to us and soon built confidence in using it.
We will pass your feedback on to Pete and thank you so much for recommending our services to anyone without payroll experience who needs to set up PAYE quickly.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Great service!
In the beginning, our journey with PayEscape had a few bumps in the road, but with time their efficiency and accuracy of their payroll processing became evident, saving us valuable time and resources.
Additionally, I would like to extend a special note of gratitude to Elizabeth for her exceptional support and professionalism throughout our partnership.
Whenever we encountered challenges, needed to make last minute changes or had general inquiries, Elizabeth was there to provide timely assistance and guidance, consistently demonstrating her expertise and dedication to client satisfaction.
14 March 2024
Unprompted review
Reply from PayEscape
Thank you Gabriele for taking the time to provide a review.
We were sorry to hear that things started a bit bumpy, we are so pleased that the team has turned this around for you and you have experienced the benefits of our services.
It is great to hear that you found the team supportive and experienced, we will pass your feedback onto Elizabeth too.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
I'm still learning the new system
I'm still learning the new system and struggle regularly during payroll. When I ring Payescape and am directed to Kerry I feel as if she is beside me in the room helping as she directs me around the pages. I never feel as if i'm a bother to Kerry she always has the answer.
1 March 2024
Unprompted review
Reply from PayEscape
Thank you Jo, for taking the time to provide a review.
We are so pleased to hear about your supportive experience with the team and Kelly in particular. We aim to feel like part of your team and the fact you feel like Kerry was sitting beside you is wonderful to hear and means a lot you us and our teams.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Great implementation experience
My experience with Payescape had a rocky start due to a change in the assigned implementation personnel, which wasn't communicated to me. However, Sebastianne, who took over the implementation, was a delight to work with - professional and helpful throughout. Now that implementation is completed we have been passed over to Operations. While it's too early to fully assess the Operations team, they've been accommodating so far.
Unfortunately, Payescape lacks the comprehensive features of its competitors. For instance, the report suite isn't as robust, and obtaining a custom report came with a £500 cost, despite initial promises by the sales person that it would be free. Additionally, the absence of a self-service app feels outdated in today's tech-driven landscape.
Despite these drawbacks, Payescape gets the job done.
9 February 2024
Unprompted review
Reply from PayEscape
Thank you so much for taking the time to provide a review.
We are pleased that you are happy with the implementation and the support received from Sebastianne, we will pass your feedback on.
Developmental feedback is always welcome and important to us and we apologise for any miscommunication regarding the reports provided to you.
Regarding the provision of a self service app, we are pleased to confirm this is currently in development and we aim to have this available within the next 3-6 months.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Excellent People, excellent company
Payescape is an excellent company. I really like their platform, their UI and the layout. Everything seems logical. I was also very impressed that they don't email out payslips, since email is such an insecure protocol. Instead employees can log in to their secure portal and access and download their payslips from there.
But what makes Payescape really great is their people. They are polite, friendly, lovely people and are a pleasure to deal with.
My only slight gripe is their implementation of Multi-Factor Authentication for employees to access their payslips. I'm all for enhanced security but it needs to be balanced so that it does not become a barrier to entry. Technology should never be exclusionary and I hope that they can find a solution to this conundrum. Especially since people are at the heart of everything they do.
I highly recommend this company to anyone looking to outsource their Payroll. Special shout out to Elizabeth and Melissa for all their help!
4 March 2024
Unprompted review
Reply from PayEscape
Thank you so much for taking the time to provide a review.
We are pleased that you are happy with our payroll platform and the service provided by our friendly teams.
Developmental feedback is always welcome and important to us and we will strive to solve the complexity of MFA. Our development team are currently looking into this.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Glenn is our client contact and I can…
Glenn is our client contact and I can honestly say he is extremely professional, very diligent and always has the answers to my many many questions . He is always very quick to respond to my queries, patient with fixing my mistakes and can’t do enough to be helpful. Nothing is a bother to him. He is definitely a great asset to your team. Payescape are a fabulous bunch of really great people !!
1 March 2024
Unprompted review
Reply from PayEscape
Thank you so much for taking the time to provide a review.
We pride ourselves on the friendly but professional service we provide to our customers. It is great to hear how helpful Glenn has been and we will ensure this feedback is passed on.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
highly recommended
Professional but friendly. Very helpful, and always supportive. Nothings too much trouble.
Best payroll provider we have ever worked with
29 February 2024
Unprompted review
Reply from PayEscape
Hi Linsey,
Thank you so much for taking the time to provide a review.
We are pleased that you find the team professional and friendly, and we are so glad to be the best payroll provider you have worked with!
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Always reliable, friendly and helpful
payescape has made our payroll processes quick and easy. Special thanks to Lorraine and the rest of the payroll team who can never seem to do enough, and always handle every request so easily even when they are complicated (or we've messed something up!). A really friendly and helpful bunch.
19 January 2024
Unprompted review
Reply from PayEscape
Thank you so much for taking the time to provide a review.
We are pleased we have made your payroll processing quick and easy and that you find the team friendly and helpful. We will pass your feedback on to Lorraine and the team.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Julie is absolutely fab
Julie is absolutely fab, always a great help when we need her!
23 January 2024
Unprompted review
Reply from PayEscape
Thank you so much for taking the time to provide a review.
It is great to hear how Julie has been able to support you, we will be sure to pass your feedback on.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Fantastic services
Payescape provide us with both payroll and HR services and we've always had a great experience. Their systems are simple and straight forward, and the staff are always very friendly and helpful, particularly Julie Henry has been great to work with.
26 January 2024
Unprompted review
Reply from PayEscape
Thank you so much for taking the time to provide a review. We are pleased that you find both our payroll and HR systems simple and straight forward to use and that you have had a great experience. We will pass you comments on to Julie too.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Good service
Good service! Hannah is extremely helpful. Very happy with the software and service.
26 January 2024
Unprompted review
Reply from PayEscape
Thank you so much for taking the time to provide a review. We will pass on your feedback on to Hannah and the team.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Great bunch of girls!
I don't normally do the payroll, just covering maternity leave at the min. Ciara in particular has been a massive help, talking me through different situations, so helpful and nothing is ever too much. It got to the stage I was nearly too embarrassed to ring to ask for help but had no other option and Ciara put me at ease right away. I have had to ring every month since August to get help with payroll and it is no problem to the girls - mortifying for me! All girls are very helpful and have fixed/helped there and then. So grateful to everyone at Payescape for all their help and guidance.
24 January 2024
Unprompted review
Reply from PayEscape
Thank you so much Charlene for taking the time to provide a review. We are pleased that we were able to support you during your colleagues maternity leave. Please feel free to call when ever you need, the team will always be happy to help.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Emma.A the payroll wizard
Started using payescape in Jan 2019. They have made payroll so easy even if you are not a pro at it that doesnt matter they provide a great service and do listen to help make the experince and working realtionship easy. I have been lucky to have Emma who each month does a fantasitc job, great communication and nothing is ever a bother. If i moved company i would tyake payescape with me.
22 January 2024
Unprompted review
Reply from PayEscape
Thank you so much for taking the time to provide a review.
It is great to hear about your experience with the team. We are especially pleased with how easy and supportive you find our service. Some wonderful feedback for Emma which we will be please to pass on on your behalf.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
PayEscape and its team are the best of the best
PayEscape team supported me in many ways, from registering a PAYE, assisting me in accessing the government website, processing payroll, and many other things I can name. They are very knowledgeable, responsive, and excellent at their work. PayEscape is a valuable partner to work with.
7 December 2023
Unprompted review
Reply from PayEscape
Hi Kelly, thank you so much for taking the time to provide such a wonderful review. We are pleased to be such a valued partner and glad to hear that you have received all the support you required.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
Unprofessional and unqualified
Unprofessional, unavailable and completely unqualified to handle anyone's payroll. This company seems to struggle with the basic components of payroll and be under the delusion that they are somehow above the HMRC. They are unwilling to correct errors they have made and seem to have quite poor communication with the company's who employ them. Truly appauling service.
30 November 2023
Unprompted review
Reply from PayEscape
Thank you for taking the time to leave a review. We are sorry that you feel we have been unable to meet your service expectations.
We would appreciate the opportunity to address your concerns and reach a resolution. Please contact our service team via your company payroll administrator for us to look into this for you.
Kind regards
PayEscape
Great service
Great service! The software is quite user friendly, easy to prepare & approve the monthly payroll, and the customer service is top notch (very helpful setting up the account and quick replies on any questions)
28 November 2023
Unprompted review
Reply from PayEscape
Hi Nicola, thank you so much for taking the time to provide a review.
We are pleased that you find our software user friendly and that you are able to prepare and approve your payroll with ease. We are especially pleased that you have received the high level of customer service that we pride ourselves on delivering.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Highly recommended!
Payescape is extremely responsive and proactive. We've had a really good experience with them over the past 4 years!
23 November 2023
Unprompted review
Reply from PayEscape
Thank you so much Kelly for taking the time to provide a review. We are pleased that you have had such a great experience with us.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Payescape onboarding experience
Our onboarding experience with Payescape was great. Our Implementation Account Manager was on point managing all aspects of the setup and kept everyone on the clock. Kudos for some great customer service from Zara.
10 November 2023
Unprompted review
Reply from PayEscape
Thank you so much for taking the time to provide a review. We are pleased that you had a great implementation experience and we will pass on your feedback to Zara and the team.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
Excellent Service
Payescape is fantastic. They are always easy to contact. Whenever we have had complications related to our payroll, staff have always been excellent in helping us resolve the issues quickly (in particular, we have had great service from Ciara).
1 November 2023
Unprompted review
Reply from PayEscape
Hi Laurie, thank you so much for taking the time to provide such a wonderful review. We are so pleased to hear how happy you are with our payroll solution and service. We will also pass your feedback on to Ciara.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
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