Payescape has been a great payroll platform for our business. The whole team provides great support, and I want to give a special shoutout to Charlotte, who is always incredibly helpful whenever I spe... See more
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Payescape just make the whole payroll process so simple. The portal is excellent, it has been developed over time and all changes are improvements. If on a rare occasion the portal does not do what yo... See more
Company replied
you try logging on absolute joke, every time i try to log on with face recognition from original set up cant, reset password joke have to scan QR code how when its on my phone, now deleted APP, why... See more
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My company uses Payescape for Payroll, HR and scheduling. I joined after it was selected and I must say the team have been fantastic to liaise with. The integration between systems allows us to speed... See more
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Company details
- Payroll Service
- Accounting Firm
- Business to Business Service
- Financial Institution
- Human Resource Consulting
- Non-Bank Financial Service
Written by the company
Payescape is one of the UK’s fastest growing Payroll, HR and Time Management providers. Our cloud-based technology coupled with world-class customer service is revolutionising how businesses today manage their employees. Our automation of labour-intensive payroll and people management tasks is freeing up businesses to focus on their core strengths and adding real value to their business. Payescape removes the administrative burden from your workload and delivers simple, effective, and reliable online Payroll, HR and Time Management solutions. With hundreds of satisfied customers throughout the UK, we understand the intricacies of payroll and HR legislation, so you don’t have to. And our dedicated team of CIPP and CIPD certified professionals are always on hand to provide the expert support you need when you need it. Payescape provides the following services: - Outsourced Payroll Service - Fully managed Payroll Service - Payroll Software Only - HR Software and Service - HR Consultancy Service - Time and Attendance Management - Access Control Services
Contact info
Payescape House, 18-20 Church Street,, BT53 6DL, Ballymoney, United Kingdom
- 02827641060
- info@payescape.com
- payescape.com
4.5
Excellent
164 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Payescape has been a great payroll…
Payescape has been a great payroll platform for our business. The whole team provides great support, and I want to give a special shoutout to Charlotte, who is always incredibly helpful whenever I speak with her. She’s knowledgeable, patient, and genuinely goes above and beyond. Her support, along with the wider team’s efficiency, makes payroll run much smoother.
9 April 2026
Unprompted review
Reply from Payescape
Thank you so much for your wonderful feedback.
We’re delighted to hear that PayEscape has been a great fit for your business and that our team has been able to support you so effectively. Making payroll smooth and stress-free is exactly what we aim for.
A special thank you for highlighting Charlotte she’ll be absolutely thrilled to hear your kind words. We’re really proud of her knowledge, patience, and commitment to going the extra mile, and it’s great to see that reflected in your experience.
We truly appreciate you taking the time to share this, and we’re always here if you need anything!
Payroll
Overall, it was the team who made the experience truly great. Nothing was ever too much trouble, and they always did their best to ensure every payroll run went as smoothly as possible.
4 March 2026
Unprompted review
Reply from Payescape
Hi Audrey, Thank you for your kind feedback
We’re really pleased to hear that our team helped make your experience such a positive one. Payroll can be complex, so ensuring every run goes as smoothly as possible is something we take great pride in, and it’s fantastic to know the team’s support made a difference.
Your comments mean a lot and will certainly be shared with the team. Thanks again for taking the time to leave a review!
you try logging on absolute joke
you try logging on absolute joke, every time i try to log on with face recognition from original set up cant, reset password joke have to scan QR code how when its on my phone, now deleted APP, why is everything so difficult,
CRAP !!!
25 February 2026
Unprompted review
Reply from Payescape
We’re really sorry to read this — it’s clearly been a frustrating experience, and that’s not what we want for anyone using the app.
Face recognition and password resets should be quick and straightforward, so it’s concerning to hear you’ve had repeated issues logging in. The QR code step is part of the security process, but we completely understand how difficult that can be if you’re trying to do everything from the same device.
We’d genuinely like to help get this resolved for you. Please contact our support team directly with your details so we can look into your account and guide you through a simpler way to regain access.
Thank you for raising this — feedback like yours helps us improve the experience for everyone.
New payroll
I was setting up a new payroll for an ROI company, which I have had no previous experience with. Audrey was so helpful, especially as this was around the Christmas period. Never any trouble answering and questions and always got back to me in a prompt timeframe.
19 December 2025
Unprompted review
Reply from Payescape
Hi Maria, thank you for your wonderful review- it really means a lot to us.
We’re delighted to hear that Audrey was able to support you while setting up a new ROI payroll — especially during the busy Christmas period! It’s great to know she made the process smooth and stress-free for you.
We’ll be sure to pass your kind words on to her — she’ll be thrilled to hear them.
If you ever need anything at all, we’re always here to help.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Payescape just make the whole payroll process simple.
Payescape just make the whole payroll process so simple. The portal is excellent, it has been developed over time and all changes are improvements. If on a rare occasion the portal does not do what you expect or you simply don't know how there is a dedicated person at the end of the phone, ours is Carol and she is always very helpful, courteous and professional.
9 February 2026
Unprompted review
Reply from Payescape
Hi Matthew, thank you for your wonderful review- it really means a lot to us.
We’re delighted to hear that you find the payroll process simple and that the portal continues to improve as it evolves. Making life easier for our clients is always the goal, so it’s great to know that’s coming through.
We’ll be sure to pass on your kind words to Carol – she’ll be thrilled to hear she’s made such a positive difference.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Payescape are fantastic!
Payescape are fantastic!
Great service! The portal is easy to use and the customer service has been excellent.
Specific shout-out to our payroll consultant, Michaeleagh, whose help and guidance has been and continues to be invaluable.
6 February 2026
Unprompted review
Reply from Payescape
Hi Sarah, thank you for your wonderful feedback
We are pleased that you find the portal easy to use and our service excellent. We will pass your feedback on to Michaeleagh :)
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Shannon was amazing!
Shannon was amazing!! Always free to help me and show me how to do things via microsoft teams calls. Shannon would always pick up my emails within half an hour and I felt as thought I was in safe hands with her!!
5 February 2026
Unprompted review
Reply from Payescape
Hi Rose, thank you for your wonderful review
We are glad you feel supported by Shannon and you are really please with the level of service and response times, We will pass this feedback on to Shannon.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Pay Escape has been a fantastic choice…
Pay Escape has been a fantastic choice for our business. In particular, the implimentation team has been wonderful and provided excellent customer service.
4 December 2025
Unprompted review
Reply from Payescape
Hi, thank you for your wonderful review
We are pleased to hear that you had a great onboarding experience with our implementation team and that you find our customer service excellent. We look forward to supporting you and your business.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Hannah was extremely knowledgeable and…
Hannah was extremely knowledgeable and helpful. She provided detailed explanations and went above and beyond my expectations.
13 January 2026
Unprompted review
Reply from Payescape
Hi Lee, thank you for your wonderful review and feedback
We are pleased that you are happy with our service and support and that you found Hannah extremely knowledgeable and helpful. We will pass your feedback onto Hannah.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Great Partner
Payescape have been our business partner for the past 4 plus years and are a pleasure to do business with. We look forward to growing our partnership for many years to come!
12 January 2026
Unprompted review
Reply from Payescape
Hi John thank you for your wonderful review.
We are pleased that you enjoy working with us.
We at PayEscape appreciate our partnership with you and look forward to many future successes.
My company uses Payescape for Payroll
My company uses Payescape for Payroll, HR and scheduling. I joined after it was selected and I must say the team have been fantastic to liaise with. The integration between systems allows us to speed up the payroll process, data is far more accurate and payroll errors have reduced. Employees are happy they have everything available on their mobiles from clocking in, to booking holiday, to getting payslips. So far, I’m really impressed
9 January 2026
Unprompted review
Reply from Payescape
Hi Hannah, thank you for your wonderful review and feedback
We are pleased that our payroll service and integration is making your work easier, improving accuracy and speeding up the payroll process. It is great to hear that your employees are happy with the mobile functionality and finding it simple to use. We are glad you are impressed :)
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Very Impressed
Payescape have been helpful and supportive throughout our transition to using their services for managed payroll.
Very impressed.
1 October 2025
Unprompted review
Reply from Payescape
Hi Cathy, thank you for your review.
We are pleased that you have experienced a supportive implementation and that you are impressed with the service. Welcome onboard!
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Excellent Product and Service
We have used Payescape for a number of years now and have been delighted with the product and service.
The portal is very easy to use and the customer service is excellent whenever you need to use it.
A really good business.
25 November 2025
Unprompted review
Reply from Payescape
Hi James,
Thank you for your wonderful review and comments about our excellent and responsive service.
We are so pleased to hear that you are delighted with our product and service, and that you find the software easy to use.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Slow Customer Service & Incorrect Documentation
My previous payroll was taken over by PayEscape who have been nothing short of useless since joining their platform. They don't reply to emails, have provided incorrect documentation and don't care for you if you're a smaller business. Furthermore, thanks to Payescape I was fined by HMRC for their carelessness. I have no idea how people are rating this company 5 stars, everyone else I know on this platform agrees its useless. Do yourself a favour, find a different payroll.
12 November 2025
Unprompted review
Reply from Payescape
Hi James,
Thank you for your feedback.
We’re sorry to hear that you’ve had a frustrating experience.
We’ve looked into your comments and have reached out to you directly via email to clarify the situation and provide support.
We can see you have full admin access to download all payroll reports, including your monthly P32 breakdown showing the exact liabilities due to HMRC each month.
Your payroll is running as expected, and we’re always happy to assist with any questions about your reports or HMRC correspondence.
If there’s anything further you need or if you’d like us to review anything else for you, please feel free to get in touch via email or phone.
We look forward to transitioning you from PayCircle to PayEscape’s own software to ensure smooth management of your account.
We’re committed to helping and ensuring everything is clear going forward.
Kind regards
The PayEscape Team
Rubbish app.
22 October 2025
Unprompted review
Reply from Payescape
Hi Marlena, thank you for your feedback.
We are sorry to hear that you are not happy with our App. It would be great if you could provide some further information so that we can better understand the issue and resolve this for you.
Kind regards
PayEscape
A Smooth Transition to Cloud-Based Payroll
We recently switched to PayEscape for our payroll, and the transition has been a positive one. Although there were a few initial challenges, the support team was responsive and helpful in resolving them quickly. Being able to prepare and manage more of our payroll internally through the cloud-based system has streamlined our processes and made payroll management much easier. Overall, it’s been a great improvement for our team.
8 October 2025
Unprompted review
Reply from Payescape
Hi James, thank you for your wonderful review and feedback
We are pleased that you have had a positive experience transitioning to PayEscape and that as a result of our cloud-based payroll, your processes are more streamlined and payroll management made much easier.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Great product and support team
Great support team, Ronan is brilliant!
I joined a new company part way through the implementation of their new system.
The project plan was very detailed and any bespoke requests were always fulfilled with amazing support.
Since our go live date, Ronan Rafferty has been my support contact. I can not fault the support he has given, always happy to give guidance and make adjustments to our platform if needed. The system is completely tailored to our business needs.
The feedback from our employees as users has been excellent and from a HR/payroll processing aspect, we are very satisfied too.
1 September 2025
Unprompted review
Reply from Payescape
Thank you for your wonderful review Mandy
It is always great to hear such wonderful feedback, we are pleased that you are receiving great support from the team and that you are happy with the level of detail provided in our implementation project plan. Great planning always supports a good implementation!
We will be sure to pass your feedback on to Ronan.
It's great to hear good things from your employees using the system too, we hope it will make all of your lives easier.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Absolutely useless.
Absolutely useless.
How in the name of all that is holy can an increase in personal tax allowance result in an increase in tax liability?
Not fit for purpose.
Sick, sore, and tired of payslip errors.
Update: I now have confirmation that Payescape has once again made a mess of this month's payroll. This has affected many people, and they cannot bring themselves to issue an apology.
I stand by my review: incompetent and not fit for purpose.
Further update.
Yet another error by Payescape which has taken nearly 3 months to identify and will be a total of 4 months before the correction is completed. Given the sum involved I'd have thought compensation would be in order.
I continue to stand by all I've previously said.
Not fit for purpose
Yet another update.
Payescape continue to make a dogs dinner of my payslips....it is worth nothing that all my work colleagues have issues of one sort or another all of which can be laid at the door of Payescape.
In my case they have repeatedly ignored and failed to apply tax code changes as issued by HMRC. At best a tax code change has been applied 2 months after it was issued and in one case ignored completely which of course means HMRCs tax calculations for me are incorrect and yet another new code is issues.
This miserable company continues with this behaviour into the current tax year a new code issued in July by HMRC was not applied by Payescape in August and I'll be stunned to find if it will appear in September's payslip. That code change was issued in less than 4 hours after I had provided HMRC with an updated salary figure for current tax year....this morning I wake up to find that I now owe HMRC over £200 for tax year 2024/25 this comes AFTER I had a rebate on that year in June. WTAF how does that happen under any other circumstances other than errors made by payroll.. ie Payescape.
It's interesting to know that Payescape cannot function with their own online time sheets software/system which my employer chooses to use and over one year later we still have to duplicate with hand written paper time sheets.
Make no mistake about it Payescape are completely and utterly useless and continue to maintain if not surpass their gross incompetence.
18 September 2025
Unprompted review
Reply from Payescape
Thank you, for sharing your feedback. We take all concerns seriously and have since spoken directly with your employer regarding the issues raised. They have confirmed that this review may reflect your views but does not represent the business’s stance.
We strive for accuracy and transparency in all our services, and we are committed to addressing any genuine concerns that arise. If you have any further issues, we encourage you to discuss these directly with your employer so that they can work with us in resolving them promptly.
Excellent Service from Noelle
The consultant, Noelle was extremely helpful and patient whilst she talked me through the reports and the understanding of SMP rebate. She is an asset to Payescape.
11 September 2025
Unprompted review
Reply from Payescape
Hi, thank you for your wonderful review
We are pleased to hear you are happy with the service provided by Noelle, we will be sure to pass your feedback on.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Shannon was amazing!
Shannon who helped me get used to everything is great, she has the patience of a saint! Its quite a lot to take on board at the beginning but she helped me with everything.
9 July 2025
Unprompted review
Reply from Payescape
Hi Samantha, thank you for your wonderful review.
We are pleased that you have experienced a positive implementation and that you felt supported throughout the process. We will pass your feedback on to Shannon. Welcome onboard!
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
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