Pavilionmotorcompany Reviews 

275
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently mention that the staff is very friendly, welcoming, and extremely helpful throughout the entire vehicle purchasing journey. Consumers also deeply appreciate the smooth and efficient transactions, highlighting the great deals, wide selection of cars, and the very supportive aftercare provided. However, some reviewers were not happy with vehicle conditions, reporting serious unexpected mechanical faults, missing items, and noticeable cosmetic damage upon arrival. Some people were clearly dissatisfied with pricing transparency, mentioning unexpected cost increases and last-minute fee additions during the final negotiation process.

What people talk about most

Service

Users describe positive interactions with service, highlighting helpful and friendly staff who make customers... See more

Staff

Clients share satisfaction on staff, highlighting that team members are extremely friendly, professional, and... See more

Product

Customers consistently note ambiguous experiences with the product, pointing out that vehicles frequently... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers praising friendly, helpful... See more

Price

Consumers find price to be ambiguous, with reviewers expressing mixed feelings regarding costs and valuation.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, the guys were really helpful, we test drive two vehicles before deciding on the one we purchased , a Volvo XC90 D5 Inscription. Loads of high quality stock over 300 cars

Rated 5 out of 5 stars

Enquied for a car and got a phone call in 5 minutes whichever was great. Put a deposit down to hold the car while I was dealing with some finance from my insurers. Unfortunately didn't come through, c... See more

Rated 5 out of 5 stars

Asked to leave a review after I called to cancel my purchase and get my deposit back (I have found a different car closer to home with lower mileage). Having seem some negative reviews on here and oth... See more

Rated 5 out of 5 stars

Cant thank you all enough for the aftercare I received you went above and beyond to help me even ordered me a part needed for my car as a good will gesture One very happy customer Thanks again


4.3

Excellent

TrustScore 4.5 out of 5

275 reviews

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No history of asking for reviews

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4.3

All reviews

(275)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The worst company possible and the…

The worst company possible and the worst customer service/experience I have ever had! I spoke with them twice from the morning until I hit the road, and when I had 20 miles left to go, they called me to ask if everything was still okay. I told them I had 20 miles left, and they said okay, but when I got there, they had actually sold the car to another customer who had come from London. The ad mentioned an issue with an injector, and then they said it also had problems with the transfer case, although they didn’t mention anything about that to the other customer, just as a side note. Extremely unprofessional! I would give zero stars if possible. I wasted 3 hours on the road...

21 October 2024
Unprompted review
Rated 5 out of 5 stars

Audi a5

Hi,
I left with a car from pavilion motors and at first I was not happy with a problem with the car - although pavilion motors have been helpful in resolving the issue with daily contact and helping getting the car fixed.

Overall I am happy with the customer after care received from pavilon motors.

Thank you.

10 October 2024
Unprompted review
Rated 5 out of 5 stars

What an excellent company

What an excellent company. They were professional and helpful from start to finish. A great set-up, friendly and honest. Did me a great deal. Highly recommended. Even their parrot was nice! Top marks all round. Get your car there.

10 October 2024
Unprompted review
Rated 5 out of 5 stars

Car purchase

Arrived on there site and walked away with the car we where after the staff are very professional and extremely polite and I would recommend them to other ppl who are looking to purchase a car

5 October 2024
Unprompted review
Rated 5 out of 5 stars

Received amazing service

Received amazing service, great price for my part ex and also walked away with the car I wanted on the same day.... with a 12 month warranty..
Absolutely buzzing

5 October 2024
Unprompted review
Rated 5 out of 5 stars

Maybe it was my lucky day as my…

Maybe it was my lucky day as my personal experience was exceptional after being served by young gentleman. Stay honest & keep up the good work (think the young lad was referred to as Shizi from his colleagues)

17 September 2024
Unprompted review
Rated 5 out of 5 stars

Happy to help

Very helpfully very kind very easy to understand as am not very good with all that very polite

1 September 2024
Unprompted review

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