Pavers Reviews 

2,513
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional staff for their helpfulness, friendliness, and personalized advice, often going above and beyond to assist in finding suitable products. Many appreciate the comfort, good quality, and perfect fit of the shoes, making the shopping experience pleasant and easy. However, some customers also noted concerns regarding delivery services, citing longer than expected shipping times, lost parcels, and issues with specific couriers. Additionally, a few people mentioned inconsistencies with product quality and sizing, such as shoes being slippery, soles detaching, or ordered sizes not matching expectations. Occasional difficulties were also reported with online order resolution and returns.

What people talk about most

Product

Reviewers mention positive feedback about product, with many customers expressing satisfaction with the... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers praising the good quality of products,... See more

Order

Users describe ambiguous interactions with order, with many customers expressing frustration and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising quick and timely... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve recently ordered three pairs of shoes online. I’m pleased with the quality of the shoes, all three pairs were reduced in the sale. Of the three pairs of shoes ordered, all delivered to a local... See more

Rated 5 out of 5 stars

Julie provided excellent advice and went out of her way to ensure that I got appropriate shoes, I only take size 3 and wear orthotics. I needed shoes that I can put on without bending following surger... See more

Rated 5 out of 5 stars

What amazing staff they have at Boundary Mill. After a last minute catastrophe with my mom needing some new shoes for a wedding abroad after her last pair seemed too big, we rushed to the Walsall stor... See more

Rated 5 out of 5 stars

In Bedford Interchange Pavers (as long as this is the right company as there is two Pavers) there is a person who workers here called April and is the nicest person you will ever meet. I am Autistic a... See more


Company details

About Pavers

Written by the company

Founded in 1971 by Catherine Paver with a £200 loan from the bank, Pavers has grown to be a leader in comfort footwear. We’ve been selling shoes for almost 50-years now, so we know a thing or two about designing the perfect shoe. Style? Comfort? The perfect fit? We have them all covered. At Pavers, we believe comfort means stepping out with confidence, that’s why we’re dedicated in bringing footwear styles that you’ll want to wear again and again. Made with clever inbuilt comfort features and classic styles in an extended range of sizes and fits, you can put your trust in our shoes for a life more comfortable.

Our Mission

As a carbon neutral company, we’re committed to making radical changes for the future world of retail by caring for our planet and the people in it. We have donated £1million to worthy causes through the Paver Foundation, every sale we make will help to continue this good work.

Contact info

3.9

Great

TrustScore 4 out of 5

3K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.9

All reviews

(2,513)

83 reviews in the last 12 months

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Rated 5 out of 5 stars

Top class

Easy to choose what you want from the site
Delivery was perfectly timef
Slippers are lovely and comfortable

18 April 2026
Rated 3 out of 5 stars

thats not what i orderedin recent years i have bought pavers…

in recent years i have bought pavers shoes ,i have at present 5 pairs i still use,as your store left mahon point cork ireland.yrs back now i have purchased numerous pairs online.at least 2 pairs did not arrive as i ordered, this is very frustrating and annoying, as i just could not be bothered returning,its not feaseable.you asked?

2 May 2026
Rated 1 out of 5 stars

This company always use Evri who as we…

This company always use Evri who as we all know have a terrible reputation for losing parcels. I ordered from Pavers and my parcel was lost. To give them the benefit of the doubt I placed another order and paid for next day delivery thinking this would be with a decent courier, apparently not ! Again it went to Evri. So 5 days later my parcel is still at an Evri depot with no delivery date. I will not use Pavers again until they ditch Evri and use a responsible courier 😡

18 February 2026
Unprompted review
Rated 1 out of 5 stars

I ordered some boots online for my…

I ordered some boots online for my mother's birthday present. However this was over a month ago and I still do not have them. Apparently Evri have lost them at there depot however when I contacted Pavers for a refund and could show I genuinely didn't have my goods I was completely ignored.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

I bought some ladies trainers slip ins

I bought some ladies trainers slip ins , in the sale really great price, but they were too big , so i sent them back and ordered a size smaller , this was all done in a few days , i received my new pair and my refund all in about 4 days excellent thank you pavers.sue cooper.

23 January 2026
Unprompted review
Rated 1 out of 5 stars

Grubby pumps I ordered a pair of white pumps


I ordered a pair of white pumps, I received them last week (week commencing 12th of Jan 26). I was in a bit of a rush to leave the house so I quickly opened the box, they looked fine. I decided to wear them on Saturday the 17th of Jan. I took them out of the box and noticed just how grubby they really are. The souls are dirty, the inners dirty and there is a stain on one of the pumps laces. These had clearly not been checked out before sending them to me. I am very disappointed with the service. These pumps are clearly second hand

17 January 2026
Unprompted review
Rated 1 out of 5 stars

will not reply to any contact

I ordered a pair of shoes online, im currently trying to return them its been days, there phone service is not available.

im waiting days for an email reply from them, there customer service is not replying at all to any forms of contact.

8 January 2026
Unprompted review

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