Pavers Reviews 

2,517
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendly demeanor, and professional advice. Many people are delighted with the products, highlighting their comfort, perfect fit, and overall quality. However, some customers experienced issues with online orders, including products not arriving, difficulties with returns, or slow and lost deliveries. A few other people also felt that product quality sometimes fell short, citing inconsistent sizing, missing features, or durability concerns with soles.

What people talk about most

Product

People report positive experiences with products, often highlighting good value for money and perfect fit,... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the good quality of products,... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, friendliness, and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing frustration over lost... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers reporting prompt and fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve recently ordered three pairs of shoes online. I’m pleased with the quality of the shoes, all three pairs were reduced in the sale. Of the three pairs of shoes ordered, all delivered to a local... See more

Rated 4 out of 5 stars

Great quality products the only great I have is the length of time for delivery almost 10 working days most items within Ireland are shipped within two to three working days other than that all good

Rated 5 out of 5 stars

I suffer with complex foot problems due to my diabetes. I thought it was going to be impossible to find suitable footwear due to the deformity on both of my feet. I optimistically went into Pavers (Ca... See more

Rated 5 out of 5 stars

Julie provided excellent advice and went out of her way to ensure that I got appropriate shoes, I only take size 3 and wear orthotics. I needed shoes that I can put on without bending following surger... See more


Company details

About Pavers

Written by the company

Founded in 1971 by Catherine Paver with a £200 loan from the bank, Pavers has grown to be a leader in comfort footwear. We’ve been selling shoes for almost 50-years now, so we know a thing or two about designing the perfect shoe. Style? Comfort? The perfect fit? We have them all covered. At Pavers, we believe comfort means stepping out with confidence, that’s why we’re dedicated in bringing footwear styles that you’ll want to wear again and again. Made with clever inbuilt comfort features and classic styles in an extended range of sizes and fits, you can put your trust in our shoes for a life more comfortable.

Our Mission

As a carbon neutral company, we’re committed to making radical changes for the future world of retail by caring for our planet and the people in it. We have donated £1million to worthy causes through the Paver Foundation, every sale we make will help to continue this good work.

Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.8

All reviews

(2,517)

76 reviews in the last 12 months

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Rated 5 out of 5 stars

I visited the York store today to…

I visited the York store today to enquire about some shoes for my mother in law, who is 91 years old. We are actually from Liverpool. Bev was very knowledgeable and helpful and explained the benefits of a more stable shoe for the elderly. She did not rush us at all even though we didn't purchase anything. We will definitely visit the Liverpool store on our return with my mother in law. Bev is an asset to your company and her customer service skills were excellent........a rare thing these days. Thank you Bev.

3 September 2024
Unprompted review
Rated 1 out of 5 stars

Discount for questionnaire completion

I was asked to fill in a questionnaire with the gift of 15% discount on completion. I did so, but when I attempted to enter the code on my purchase, the page said it was invalid! So be warned, don't enter the questionnaire, as they don't do what they promise.

15 August 2024
Unprompted review
Rated 1 out of 5 stars

Just received though Trustpilot that…

Just received though Trustpilot that you are sending my trainers today having surprisingly arriving overnight if you can believe that.
But no mention of the compensation I was promised.
Last night I received a email to say out of stock still due for dispatch on 22/08/2024 although they were advertised on their website for immediate delivery so it’s very difficult to trust this company if they are ever telling the truth

10 July 2024
Unprompted review
Rated 1 out of 5 stars

Ordered 2 pair's of shoes

Ordered 2 pair's of shoes, first pair I opened a yellow stain on the white shoe and the second pair I opened were an odd pair of shoes in the box, very disappointed, plus it's costing me money to send back

19 July 2024
Rated 5 out of 5 stars

Great staff

I was very pleased with the attention and expert assistance i received from.assistant Trudy on Sat 3/08/24 also.on returning to store in Blanchardstown I received the same care & expert advice from member of staff Lucinda? Staff like these give Pavers the good name

3 August 2024
Unprompted review
Rated 5 out of 5 stars

Online shopping made easy

I recently purchased sandals online from Pavers.ie in their sale. They were great value and fitted perfectly. I was surprised when they were delivered so promptly through An Post. I will be a return customer.

19 July 2024
Rated 5 out of 5 stars

Meeting my requirements!

Went to Pavers Taverham to look for particular shoes. However they weren’t practical and Olivia quickly offered alternatives and once she established what ‘I’ really wanted she was able to find the best shoes for me. So after going to look at some shoes I ended up buying a pair of shoes just right for me.
Nice to find a helpful and committed person with patience and good humour. I know where my shoes are coming from in the future!

6 July 2024
Unprompted review
Rated 1 out of 5 stars

No Shoes

Ordered shoes two weeks ago and asked for refund as I never received my goods. I have been refused a refund as they say they were shipped but tracking as not moved in over a week.

STAY CLEAR !! I will never purchase from Pavers again.

13 June 2024
Unprompted review
Rated 5 out of 5 stars

Perfect

They had exactly what I was looking for, the assistants were very helpful. I purchased a pair of Skechers Slip ins, perfect for my needs. Great value for money.

1 June 2024
Unprompted review

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