Paul Byron Reviews 

16,519
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 4,028 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast shipping times, with numerous orders arriving safely on the very next day in pristine condition. Shoppers also genuinely love the vast selection of comfortable footwear options available and the remarkably smooth, hassle-free online ordering process. Some reviewers were not happy with unexpected delivery delays, noting that their parcels occasionally took up to a full week or longer to reach them. A few consumers additionally mentioned receiving incorrect sizes or experiencing minor challenges regarding the specific fit of certain shoe models.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the extremely speedy and... See more

Product

Customers had positive experiences with product quality, describing shoes as very comfortable, stylish, and... See more

Service

Customers consistently note positive experiences with service, highlighting great value and fast delivery.... See more

Order

Clients share positive opinions on order, highlighting exceptionally fast delivery times and smooth online... See more

Quality

People report positive experiences with quality, highlighting great footwear and fast service. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed a pair of everyday, working around the house, shoes in a hurry, as my pair had given up the ghost. I ordered a pair, and it happened to be over the August Bank Holiday. They were dispatc... See more

Company replied

Rated 5 out of 5 stars

In my experience Byron shoes can be relied upon to give immediate attention to mail orders. I ordered outside office hours and two days later my shoes arrived in the post. A great service which avoids... See more

Company replied

Rated 5 out of 5 stars

the size i was looking for is wasn’t available, i was able to use the watsapp contacted as suggested on the page and someone got back to me within minutes to make it available and other updates. shoes... See more

Company replied

Rated 5 out of 5 stars

I highly recommend this shoe store. I placed my order on Friday and had the shoes delivered on Saturday less than 24hours after I placed the order. The package was in perfect condition and my daughter... See more

Company replied



Company details

  1. #3 of 20 best companies in Shoe Store
  2. #1 of 5 best companies in Boot Store

Written by the company

Founded in 1978, Paul Byron has become one of Ireland’s most recognised and trusted retailers. Over that time the company has continued to grow adding new stores, brands, categories and departments. The business now operates 17 stores across the Republic of Ireland and has established itself as Ireland’s largest independent footwear retailer. We are still Irish owned and operated. We are immensely proud of our heritage and the loyal following we have built up over 40 years operating in Ireland. Our business is constantly evolving and adapting to the ever changing market but our core values remain the same. Our teams are dedicated to providing the best customer service, they are the best in the business offering expert advice on all of your footwear needs. We are the footwear experts in Ireland… We offer the widest footwear range in the market with the biggest selection of brands across all categories ensuring we have something to suit all tastes and trends. Our website www.paulbyronshoes.com offers the largest online footwear selection in Ireland and continues to grow at pace as we pursue our omni-channel growth strategy. We pride ourselves on the loyal relationships we have with our customers and brand partners which have ensured the success of our business. Our kids department offers the largest selection available in Ireland, featuring the best brands in the footwear industry. We know how important it is to get your child’s footwear choice correct… our customers know their child’s feet are safe in our hands! Our kids department offers professional advice and fitting from their first shoes onwards. Our mission is to deliver Quality, Value and Fashion every day….


Contact info

4.9

Excellent

TrustScore 5 out of 5

17K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(16,519)

3,853 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service and speedy delivery

Excellent service and speedy delivery!
Delighted with my purchase!

24 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Nicola,

We are so pleased to hear you received excellent service and speedy delivery, and that you are delighted with your purchase. 😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars
Paul Byron logo

Reply from Paul Byron

Hello Anne,

We are so pleased to hear that your shoes are of good quality and that they arrived so quickly.😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Super quick

Super quick , great value ! Couldn’t be better

18 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Peter,

We are so happy you experienced super quick service and great value! We truly appreciate your kind words and your support. 😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Truly speedy delivery

Truly speedy delivery

1 September 2026
Unprompted review
Paul Byron logo

Reply from Paul Byron

Thank you for supporting our Irish business,

Kind regards
PB Team.

Rated 5 out of 5 stars

Delivery was so quick

Delivery was so quick. Amazing. Ordered Sunday evening - received sandals Tuesday morning.
Shop assistant in Maynooth was so helpful. Did not have my size in colour I wanted. She checked online and told me they were available. Delighted.

17 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Deirdre,

We are so happy to hear you had such a positive experience with both our online delivery and in-store service! It's wonderful to know your sandals arrived so quickly and that our team was able to assist you in finding exactly what you wanted. We truly appreciate your kind words.

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Extremely efficient

Extremely efficient. I received my order by post within 24 hours.

25 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Ann ,

We are so pleased to hear that your order was efficient and that you received it so quickly by post. Thank you for your kind words. 😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Great prices and speedy delivery

Great prices and speedy delivery

24 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Anne Marie,

We are so pleased to hear you enjoyed our great prices and speedy delivery. Thank you for your positive feedback. 😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Overall Excellence

Paul Byron’s website is great, they have a huge selection of brands and I’ve bought from them a few times when nowhere else had what I was looking for. Their sales are genuine and they have an incredibly speedy turnaround on orders. I’d wholeheartedly recommend them as an excellent Irish business

24 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Laraine,

We are so delighted to hear about your excellent experience with us! It's wonderful to know that you found our selection extensive and our sales genuine. We're also thrilled that our turnaround on orders was incredibly speedy.😊
We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Brilliant service and very quick…

Brilliant service and very quick delivery

24 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Fiona,

We are so pleased to hear you received brilliant service and very quick delivery. 😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Repeat buyer

Love this site and I am a repeat buyer. Lovely quality boots easy to navigate and order. Good communication and quick delivery

17 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Oonagh,

We are so pleased to hear you love our site and are a repeat buyer! We truly appreciate your kind words about the quality of our boots, the ease of navigation and ordering, our communication, and quick delivery.😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Customer service in the Carrick on…

Customer service in the Carrick on Shannon branch and speed of delivery from an online purchase.

24 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Michelle,

We are so happy to hear about your positive experience with our customer service in Carrick on Shannon and the quick delivery of your online purchase. We truly appreciate your kind feedback😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

They have great stocks especially for…

They have great stocks especially for kids , I bought quite a few pairs for my boys, with good price with great brand. Return is just as easy as they use drop2shop, made online shopping with minimal hassle . Highly recommend!

17 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Sinead,

We are so pleased to hear that you found great stocks for your boys at good prices and from great brands! It's wonderful to know that the return process with Drop2shop made your online shopping experience hassle-free. We truly appreciate your high recommendation😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Delivery service

Very fast and efficient

24 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Patrick,

Thank you for your kind words. We are delighted to hear that you found our service to be fast and efficient. We appreciate your support.

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Amanda and aoibhe were simply fantastic…

Amanda and aoibhe were simply fantastic so helpful, brillant service, thank u

31 August 2026
Unprompted review
Paul Byron logo

Reply from Paul Byron

Hello Lisa,

We are so pleased to hear that our team members were fantastic and provided such helpful and brilliant service. Thank you for your wonderful feedback. 😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Great Quality and Comfort.

Quality and comfort of footwear is excellent. Delighted with my purchase and at a very reasonable price.

24 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Mary,

We are so pleased to hear that you found the quality and comfort of your footwear excellent and that you are delighted with your purchase at a very reasonable price😊
We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Product in the sale but no damage at all. Great value

24 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Heather,

We are so pleased to hear that your delivery was fast and that you found great value in your purchase, with no damage at all.😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look