Patterson Law Motoring Solicitors Reviews 

1,015
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional approach, making them feel at ease and well-supported. Reviewers frequently highlight the exceptional customer service, noting personalized attention, clear explanations, and a dedicated approach. People commend the prompt response times and consistent communication, ensuring they feel informed. However, some people were dissatisfied with the quality of legal representation, citing instances where cases felt underprepared or advocates did not present arguments effectively. A few others also felt communication was lacking, experiencing a lack of contact or dismissed concerns.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and clear... See more

Customer service

Reviewers highlight positive aspects of customer service, with many expressing satisfaction with the support... See more

Service

Consumers find service to be positive, with many expressing satisfaction with the helpfulness and... See more

Customer communications

Clients share positive opinions on contact, with many reviewers highlighting the outstanding customer service... See more

Response time

Customers consistently note positive experiences with response times, with many praising the quick callbacks... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was impressed with the support I received throughout the process. I was reassured, without false promises and had regular contact throught leading up to the court case 7 months later. Nika was inter... See more

Company replied

Rated 5 out of 5 stars

I can’t thank Patterson Law enough for guiding me through a really stressful situation. The entire team were fantastic from start to finish. Ashleigh’s support over the phone and by email was outs... See more

Company replied

Rated 5 out of 5 stars

A big thank you to Faith and all the team. A family member was facing a potential totting up ban which would have caused multiple hardship to many people. Patterson Law put us at ease, put together... See more

Company replied

Rated 5 out of 5 stars

I asked to speak to two firms due to their high pecentage of case wins for totting up points. Karen Parsons whom I spoke to was so professional, informative, emotive towards my situation and spent muc... See more

Company replied


Company details

  1. Law Firm

Written by the company

Specialist Motoring Law Solicitors We are specialist UK motoring lawyers and deal with between 5,000 & 6,000 motoring offence cases across England and Wales each year


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(1,015)

130 reviews in the last 12 months

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Rated 5 out of 5 stars

Quick, accurate advice

I needed some advice on a matter so contacted Pattersons. Karen replied within 12hrs with a clear, and very informative response. On this occasion, this was all the advice I required, but won't hesitate to use them again, and in fact, wish I'd got their advice on a pretty serious motoring matter I was involved in a few years ago. Might have saved me a fortune. Isn't hindsight a wonderful thing?

6 October 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

We are so pleased you were happy with our service, thank you for your review

Rated 5 out of 5 stars

Highly recommend

Excellent service from Abigail throughout the process. Timely updates and very reassuring.
The barrister (Mr Langley) was incredibly knowledgeable and well prepared for the case.
I was delighted with the outcome of the hearing and would highly recommend Patterson Law.

15 October 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you Tamazin for your positive feedback, we will be sure to pass on to your legal team

Rated 5 out of 5 stars

Great advice, great service and all free!

I was so worried about getting a speeding letter from the police and what I could expect to happen. I contacted them and Karen Parsons got back to me straight away with brilliant advice and showing me what I could expect to happen and what points and fine I could expect and what to do when I hear back from the police etc. Such a great service and totally free. I would just like to thank Karen for her help and advice, really appreciate

13 October 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

You are very welcome, thank you for your positive feedback

Rated 5 out of 5 stars

Same day response

Same day response. Honest accurate advice.

13 October 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you James, so pleased you were happy with our service

Rated 5 out of 5 stars

Karen was amazing with her advice and…

Karen was amazing with her advice and support. highly recommend to anyone. thorough and precise.

really put my mind at rest.

8 October 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you for your positive feedback Matthew

Rated 5 out of 5 stars

Graham dealt with my enquiry 2 times in…

Graham dealt with my enquiry 2 times in a professional manner I cannot thank him enough he kept me at ease and provided me with regular updates with his expertise advice which helped me become successful with our choice I would highly recommend anyone who’s having legal issues to contact them and I will also forward any family members or friends in the future who need help with motoring offences thank you!

7 March 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

You are very welcome Nahir, so pleased we were able to help, thank you for your review

Rated 5 out of 5 stars

Great service and advice...for FREE!

Completed a contact form with rough details of my predicament one evening, got a return phone call the very next morning from R Saunders.
We went through the details and I was given good, clear advice on my options with resultant steps to reach conclusion.
Couldn't ask for more...and it was FREE!
Would thoroughly recommend Patterson Law and R Saunders.

6 October 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you Tony, so pleased you were happy with our service

Rated 5 out of 5 stars

Vg responsiveness and judgement of how…

Vg responsiveness and judgement of how to approach Court. Clearly have experience of
Driving offences. Lawyer Sharn was outstanding, excellent briefing and smart actions with Court short-circuited Prosecution case which was inherently flawed.

24 September 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you so much Fred, good to hear you were happy with our service

Rated 5 out of 5 stars

Fast and efficient service

Within 24 hours of my written enquiry I received a return call from Karen who calmy explained and talked me through our options. Fast, efficient and very professional service.

25 September 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you Tim, so pleased you were happy with our service

Rated 5 out of 5 stars

Very positive

I have had a very positive experience with Patterson Law as represented by Rachel Saunders. She promptly reached out for my query, understood the overall situation and advised accordingly. I would definitely recommend

25 September 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Great to hear you had a positive experience, thank you for your review

Rated 5 out of 5 stars

Professional and great communication

I would like to thank you for the advice and assistance you have provided in relation to my case. Your professionalism and clear guidance have been greatly appreciated. Highly recommended.

24 September 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

You are very welcome, thank you for your review

Rated 5 out of 5 stars

very prompt reply

Contacted Patterson and a nice lady Hannah helped me, I had six points on my licence and had received two fines, she helped me throu it, would recommend them..

17 September 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you Sara, we are so pleased Hannah was able to help you

Rated 5 out of 5 stars

Excellent professional service and so…

Excellent professional service and so helpful and knowledgeable and very friendly staff.
Recommended ⭐️⭐️⭐️⭐️⭐️

24 September 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

We are so pleased to hear you were happy with our service Neil, thank you for your review

Rated 1 out of 5 stars

Check carefully who they will actually send to represent you!

I paid Patterson Law £2,040 because they advertise themselves as road traffic specialists. The day before my trial I was told in writing that my barrister would meet me at court. When I arrived there was no barrister at all. Instead Patterson sent an immigration solicitor who clearly had no experience in road traffic law and no understanding of the details of my case.

Important evidence that I had provided was not even included in the file given to the court. The solicitor they sent was not able to deal with the situation and I quickly realised that if I left it to Patterson I would almost certainly lose my licence and face thousands of pounds in fines. I had no choice but to defend myself from the witness stand. Fortunately I had the confidence to do that and was acquitted.

When I complained, Patterson did not deal with any of the serious issues. Their replies were dismissive and arrogant, and they tried to shift responsibility elsewhere. In the end they offered me nothing more than a token sum of money which in no way reflects the danger I was put in or the poor service I received. I have now escalated this to the Legal Ombudsman who are looking into it.

After reading more reviews it is clear that I am not the only person who has been let down. Many of the one star reviews say the same thing, that clients were promised a specialist and ended up with someone completely unsuitable. Some reviewers even say they lost their licence or were fined heavily because of it.

If you are considering using Patterson Law you should think very carefully. Ask who will actually represent you on the day, because from what I have experienced and from what I have read from others, there is a clear pattern of people being badly let down at the point they needed proper help the most.

12 August 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

We would like to clarify that your advocate was held out as a pupil barrister who previously practised as a solicitor for many years, specialising in criminal law. We take all feedback seriously and offered to explore your concerns with their Chambers; however, you indicated at the time that you did not wish for us to do so. If you have changed your mind and would now like us to raise your concerns with Chambers, please let us know.

Rated 5 out of 5 stars

Karen is a gem!

Like most other callers, I was a little stressed about the whole situation, and Karen was brilliant. She asked questions about my circumstances and then gave some very clear and constructive advice on the next steps I need to take. She took away a lot of the anxiety I had, and offered some reassurance to me. Thanks Karen

12 September 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you Alan, delighted to hear Karen was able to offer reassurance

Rated 5 out of 5 stars

Second to None

I would like to thank Karen Parsons for her recent advice, together with helpful links to read. Karen explained everything in great detail and was happy for me to call back should I need to, for any further assistance.
Thank you.

12 September 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

You are very welcome, so pleased Karen could help, thank you for your review

Rated 5 out of 5 stars

From the 1st point of contact to the…

From the 1st point of contact to the closure of our business Patterson Law were professional and prompt. Doing exactly what they said they would do.
Highly recommended

9 September 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you so much for your positive feedback it is really appreciated

Rated 5 out of 5 stars

I am so much thrilled by the level of…

I am so much thrilled by the level of advice and professionalism exhibited by the Lawyer who attended to my enquiries FOR FREE.
Please keep up the good works

4 September 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

We are delighted you were happy with our service Olatokunbo, thank you for your review

Rated 5 out of 5 stars

Karen was very helpful

Karen was very helpful, clearly stated the necessary course of action that would need to be followed (I would otherwise have no idea!!). Just at the beginning of procedures but I feel less anxious, thank you very much.

4 September 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you Debra, very pleased to hear Karen was helpful

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