Passport Visas Express.com Reviews 

7,017
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 354 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and speed in processing complex applications, often delivering results faster than expected. Many people commend the staff for their exceptional helpfulness, patience, and clear communication, making the overall process stress-free. Reviewers frequently note the quick response times and knowledgeable customer service, providing peace of mind. However, some customers found certain aspects confusing, such as computer-generated messages or workflow confirmations. A few people also encountered difficulties with the website's usability or struggled with submitting specific documents like photos, finding the online process daunting.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its speed and efficiency in processing... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting their helpfulness, patience, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Response time

Reviewers consistently express satisfaction with the promptness of service, highlighting quick responses to... See more

User experience

Clients share positive opinions on user experience, with many finding the application process straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Not cheap but well worth it. The visa applications they processed for us were far more complicated than most. Four others traveling with us used their services on my recommendation.

Rated 5 out of 5 stars

The process was very easy and you could track the status on line. The computer generated messages did create some confusion for me because they didn’t seem accurate but contacting someone through the... See more

Rated 5 out of 5 stars

Ebony was very helpful and patient. She communicates with warmth and confidence. We spoke on the phone and emailed throughout the visa process and Ebony was helpful and clear in her communication.... See more

Rated 5 out of 5 stars

Having dealt with another passport company for about the same amount of money and not gotten any help, not even a hint, I ended that relationship, got a refund, and employed passport visa express.com... See more


Company details

  1. Visa and Passport Office
  2. Passport Office
  3. Passport Photo Processor
  4. Travel Agency
  5. Visa Consultant

Written by the company

We are a privately owned and operated expediting company dedicated to providing superb customer service and personal attention to your Passport and Visa expediting needs. For more than a decade, we've been a trusted partner of individuals and businesses and have handled thousands of travelers' vital documents with speed and care. Let us help get you there!

Passport Visas Express

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.8

All reviews

(7,017)

308 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent, Fast, and Efficient Service

Service was fast and efficient and will be quicker next now that I've been through it once. Computers are not my forte, and I was a bit intimidated at the beginning. So happy this service is available to everyone.

2 February 2026
Rated 5 out of 5 stars

Great experience

Great experience! Very good communication and extremely helpful. Ebony was able to get out Visas processed in less than 2 weeks. I would highly recommend Passport Visas Express for any visas and passport needs.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Very helpful answering questions. Fast service. Only complaint - FedEx was delayed three days. I thought I should get a refund of the $40 for overnight.

28 January 2026
Rated 5 out of 5 stars

They responded very quickly to our…

They responded very quickly to our application and were knowledgeable about what information was needed when arriving to countries via a cruise. It saved us a lot of time and eliminated a lot of back and forth communication with the embassy.

27 January 2026
Rated 5 out of 5 stars

Quick and responsive to inquiries

Quick and responsive to inquiries. I emailed my passport photos rather than downloading them and found out I had the email address wrong. Spoke to customer service and immediately resolved problem.

26 January 2026
Rated 5 out of 5 stars

Visas Made Easy

The application process was hassle free. I was a bit early applying for a Visa needed for my trip so Ebony retained my application and then processed it in the allowable timeframe. She emailed me then followed up with a phone call. Issue happened within the hour. This whole process was made simple and the Customer Service is the best!

23 January 2026
Rated 5 out of 5 stars

Why screw around. Hire the Pro's

Having dealt with another passport company for about the same amount of money and not gotten any help, not even a hint, I ended that relationship, got a refund, and employed passport visa express.com and had great results. got my Chinese visa quickly. The phone line was always answered rapidly and the information I got was correct.

21 January 2026
Rated 5 out of 5 stars

I had had a very frustrating previous…

I had had a very frustrating previous experience applying for a visa. My experience with you was perfect. The process was clearly explained step by step and my application went off perfectly. I thank you for renewing my trust in this experience.

20 January 2026
Rated 5 out of 5 stars

I would suggest that you make it clear…

I would suggest that you make it clear that I could have applying for visas for both my husband and myself at the same time. As it was, I did mine and then started all over again to do my husbands. Otherwise, it was easy to walk through the steps. Thank you.

19 January 2026
Rated 5 out of 5 stars

Karla Eggert was my representative that…

Karla Eggert was my representative that helped me through the process of obtaining my new passport in seven days. This included a New Year’s Eve and a New Year’s Day holiday
Karla was outstanding in walking me through the entire process and following up with me throughout the next seven days to ensure that I received my passport in a timely manner. I could not be happier with the service I received.

8 January 2026
Unprompted review

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