Passport Visas Express.com Reviews 

7,017
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 354 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and speed in processing complex applications, often delivering results faster than expected. Many people commend the staff for their exceptional helpfulness, patience, and clear communication, making the overall process stress-free. Reviewers frequently note the quick response times and knowledgeable customer service, providing peace of mind. However, some customers found certain aspects confusing, such as computer-generated messages or workflow confirmations. A few people also encountered difficulties with the website's usability or struggled with submitting specific documents like photos, finding the online process daunting.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its speed and efficiency in processing... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting their helpfulness, patience, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Response time

Reviewers consistently express satisfaction with the promptness of service, highlighting quick responses to... See more

User experience

Clients share positive opinions on user experience, with many finding the application process straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Not cheap but well worth it. The visa applications they processed for us were far more complicated than most. Four others traveling with us used their services on my recommendation.

Rated 5 out of 5 stars

The process was very easy and you could track the status on line. The computer generated messages did create some confusion for me because they didn’t seem accurate but contacting someone through the... See more

Rated 5 out of 5 stars

Ebony was very helpful and patient. She communicates with warmth and confidence. We spoke on the phone and emailed throughout the visa process and Ebony was helpful and clear in her communication.... See more

Rated 5 out of 5 stars

Having dealt with another passport company for about the same amount of money and not gotten any help, not even a hint, I ended that relationship, got a refund, and employed passport visa express.com... See more


Company details

  1. Visa and Passport Office
  2. Passport Office
  3. Passport Photo Processor
  4. Travel Agency
  5. Visa Consultant

Written by the company

We are a privately owned and operated expediting company dedicated to providing superb customer service and personal attention to your Passport and Visa expediting needs. For more than a decade, we've been a trusted partner of individuals and businesses and have handled thousands of travelers' vital documents with speed and care. Let us help get you there!

Passport Visas Express

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(7,017)

308 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Prompt enough

Got my visa in a timely manner.
A representative needed one bit of info from me, but addressed the email by a name that is not mine.
In a status update email, the body of the text contained one grammar error and one spelling error. Pretty unprofessional.

23 March 2026
Rated 5 out of 5 stars

I applied for a Chinese visa

I applied for a Chinese visa, which requires a lot of exact documentation. Fortunately, Ebony Hopkins, oversaw my preparation, and her help was so important in seeing the process through to completion. What I appreciated the most were her specific directions and on-going communication with me to address the documents I needed. I went through the visa process years ago, and this time her guidance made everything go smoothly.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

My experience with passport visas… was extraordinary!

My experience with passport visas express was extraordinary in particularly Trae. I have no words to express how Trae went the extra mile and put all her effort and making our application to be successful. Since day one, Trae was always checking on everything. One of a kind employee that deserves the merit. Totally recommended to save the hassle and the time, my money was really worth it.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

We are SO Grateful for Ebony

We are so grateful for Ebony! She helped us every step of the way to get our China Visas. She was extremely supportive, so kind, and always available. She responded to our phone calls and emails immediately. Thank you Ebony! You made a stressful process be soooooo EASY!
Tara and Sue

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service!!

This was a pretty easy transaction. They were quick to answer questions and they kept us updated every step of the way! I totally recommend this service!

19 March 2026
Rated 5 out of 5 stars

Apprehension of sending your passport away? Fear not!

Sending your passport to complete strangers is a daunting task, yet there aren't any alternatives unless you live near a consulate. What made the process so much easier to trust to Passport Visas Express was reviews like this one, where the customers had a great experience from start to finish! They were easily accessible for any questions I had, both in the online chat feature and also by calling on the phone. They always had supportive answers right away and really knew their business. It was an absolute pleasure to work with them, and I would highly recommend them!

17 March 2026

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