Passport Visas Express.com Reviews 

7,003
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 355 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient service, highlighting the quick processing of visas and passports, often much faster than expected. The staff and customer service are frequently described as excellent, with many appreciating the helpful, responsive, and knowledgeable assistance provided by agents who clarify complex processes and offer reassurance. People found the overall user experience to be stress-free and simple, making daunting application procedures manageable. However, some customers also noted initial confusion or difficulty with the online process, particularly regarding computer-generated messages, website navigation, or specific requirements like photo submissions. These individuals found certain aspects of the digital workflow challenging or daunting, especially when trying to identify errors in forms or upload documents.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the efficiency and speed in obtaining... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, knowledge, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that representatives are... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and helpful responses... See more

User experience

Clients share positive opinions on user experience, with many finding the process easy, fast, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The process was very easy and you could track the status on line. The computer generated messages did create some confusion for me because they didn’t seem accurate but contacting someone through the... See more

Rated 5 out of 5 stars

Even though the China visa process is arduous and confusing, Passport Visa Express helped us maneuver the process and got the result we needed in record time. Not cheap but worth the cost.

Rated 5 out of 5 stars

Having dealt with another passport company for about the same amount of money and not gotten any help, not even a hint, I ended that relationship, got a refund, and employed passport visa express.com... See more

Rated 5 out of 5 stars

I discovered my passport was going to expire in March and I am scheduled to go on a cruise in January, didn’t realize it had to still be valid for 6 months beyond cruise date. PANIC! I found Passport... See more


Company details

  1. Visa and Passport Office
  2. Passport Office
  3. Passport Photo Processor
  4. Travel Agency
  5. Visa Consultant

Written by the company

We are a privately owned and operated expediting company dedicated to providing superb customer service and personal attention to your Passport and Visa expediting needs. For more than a decade, we've been a trusted partner of individuals and businesses and have handled thousands of travelers' vital documents with speed and care. Let us help get you there!

Passport Visas Express

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(7,003)

349 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Stress-Reducers

Really quick responses-- I had to re-do part of my app and they got back with me really quickly. I felt supported and that if I had an issue they would help me work through it in time for my trip. Their expertise made this a much less stressful experience than it might have otherwise been.
Thank you!

1 June 2026
Rated 5 out of 5 stars

The experience was stress free

The experience was stress free. I chose the "do-it-yourself" approach and staff were always available to answer my questions via chat! They put the information I sent together to complete the application--make sure our visas would last the duration of our trip. We were pleased!

26 May 2026
Rated 5 out of 5 stars

They made sure our applications were accurate

When I made errors on my visa application, then submitted it, I contacted Passport Visas Express via Chat and email. They responded right away and said that they took care of everything. Then my husband left a question blank on his visa application and they called to ask for the missing information. What a relief!

22 May 2026
Rated 1 out of 5 stars

This is a totally unnecessary service

This is a totally unnecessary service. I was directed to this site by Rod Scholar which was inappropriate. I should have been given clearer directions to apply directly to the UK site for only the $20 fee. In addition I had to call for assistance in how to upload my passport because the instructions weren’t clear. People should avoid this site.

18 May 2026

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