Pass Functional Skills Reviews 830

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 450 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and kindness, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, and the product is consistently found to be helpful and well-structured. However, some customers also noted issues with the service not being available as agreed, leading to an inability to access course content or exams. A few other people also felt that the company did not take responsibility for these problems, and some experienced difficulties with technical setups for exams.

What people talk about most

User experience

Users describe positive interactions with the user experience. Many customers found the process smooth and... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the helpfulness and... See more

Service

Clients share positive opinions on service. Many reviewers praise the helpfulness and efficiency of the... See more

Product

Reviewers highlight positive aspects of the product, particularly the helpfulness of the revision materials... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The format was good for my son’s learning. Small bite size chunks of info, with helpful revision and test learning. Great to have mocks and passed papers to help. Customer services have been brilliant... See more

Company replied

Rated 5 out of 5 stars

The exam went well for me. I am happy with how I performed and I feel confident about my answers. I would like to thank all the revision guides that were available, as they really helped me prepare an... See more

Company replied

Rated 5 out of 5 stars

I was hesitant to use this company is it was expensive, I used other companies and they were frauds and didn’t know this until I did my test and got a lower mark than I knew I got.I decided to bit th... See more

Company replied

Rated 5 out of 5 stars

I bought an English Functional Skills course and it was really helpful for my study. The course has lots of useful videos and practice tests. You can also see your progress, which gives you co... See more

Company replied


Company details

  1. Career and Education Provider
  2. Distance Learning Center

Written by the company

Pass Functional Skills is the leading provider of functional skills qualifications, supporting thousands of learners every week with their revision and exam preparation. As an Ofqual regulated exam centre our qualifications are accepted nationwide by employers, apprenticeship providers and Universities. Our market leading course improves pass rates with the vast majority of learners passing first time. Whether you need your maths and English functional skills, we are here to help every step of the way. Pass Functional Skills is powered by Pass, the AI-powered maths and English edtech platform for learners and educators.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

830 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have always struggled with Maths.

I have struggled with Maths throughout my life, having a number of attempts to succeed through college where then they would no longer help me, I turned to Pass Functional Skills Signing up in Jan 25. I have also had some humps through the year that Maths needed to be put on hold.

I worked through the course platform whenever I could, which is straight forward to navigate and along with 2 tutors, one of which I used the online tuition through Pass Functional Skills for extra support on the lead up to my exam, I had specific areas I've struggled with so concentrated on these areas. I met Chris Thorpe through zoom, Chris explained the topics thoroughly using step by step guidance, he was chilled, patient and would recover anything I was unsure of. Thanks to Both tutors guidance and support I have finally passed my Maths Level 2.

24 February 2026
Unprompted review
Pass Functional Skills logo

Reply from Pass Functional Skills

Thank you for sharing your journey, Kirsty. It sounds like it’s been a long road with maths, so passing your Level 2 is a fantastic achievement and something you should be really proud of.

We’re pleased that the flexibility of the platform allowed you to work around life’s ups and downs, and that the additional online tuition gave you the focused support you needed. It’s great to hear how helpful Chris was in breaking topics down step by step and creating a calm, patient learning space.

Well done for sticking with it and achieving your pass. That’s a huge milestone.

Rated 4 out of 5 stars

DEFINITELY RECOMMEND

It was overall a great experience, I am not a fan of computers and it was a bit hard however considering no proper experience and setting it up at home. It went incredibly well. I think the only difficult part was scanning my ID and failing each time haha. However great experience and would definitely recommend. Thank you Pass Functional Skills. !!! 🥳

28 January 2026
Unprompted review
Pass Functional Skills logo

Reply from Pass Functional Skills

Thank you for sharing your experience, Shabaz. We really appreciate your honesty, especially about not being a fan of computers. Setting everything up at home without much prior experience can feel daunting, so it’s great to hear that overall it went incredibly well for you.

The ID scanning can definitely be the trickiest part for some people, but we’re glad you got there in the end. Thank you for the recommendation, and well done on completing your exam.

Rated 5 out of 5 stars

Very well structured and supportive staff

Very well structured self-learning system. Staff are polite and helpful. I received my exam results really quickly. Very supportive staff throughout the entire course; pre and post exams. And oh! I received a card to my address congratulating me after I had passed my exams. I recommend.

17 February 2026
Unprompted review
Pass Functional Skills logo

Reply from Pass Functional Skills

Hey Jude, thank you for your lovely review! We’re really pleased to hear that you found the self-learning system well structured and that the team were supportive both before and after your exams.

It’s great that your results arrived quickly, and we’re glad the congratulations card made the moment even more special. Thank you for your recommendation, and well done again on passing.

Rated 4 out of 5 stars

I had a good time studying for my …

I had a good time studying for my level two in English and the staff was very supportive before and after the exam.

21 January 2026
Unprompted review
Pass Functional Skills logo

Reply from Pass Functional Skills

Thank you for your feedback, Junior. We’re really pleased to hear that you enjoyed studying for your Level 2 English and that the team were supportive both before and after your exam. Congratulations on completing it, and we wish you all the best moving forward.

Rated 5 out of 5 stars

The process was super fast and…

The process was super fast and extremely beneficial. I did my. Functional Skills in English Level 2 online and the layout was exceptional and helpful especially for someone who is Neurodivergent. The structure helped me pass my exams for employment. Pass Functional Skills even sent my booklet which was printed in color and easy for me to read. The staff whenever I had to communicate with them was helpful and kind. I would recommend them anyday. Many Thanks

26 January 2026
Unprompted review
Pass Functional Skills logo

Reply from Pass Functional Skills

Thank you for sharing your experience, Jamel. We’re really pleased to hear that the structure and layout of the course worked so well for you, especially as someone who is neurodivergent. It’s great to know the materials, including the printed booklet, were clear and accessible, and that the process helped you achieve what you needed for employment.

We’re also glad the team were helpful and kind whenever you got in touch. Thank you for your recommendation, and congratulations on passing your English Level 2.

Rated 5 out of 5 stars

Very good experience

Very good experience, everyone was very helpful if i had a problem with anything.
My son passes his level 2 maths 1st time.

24 February 2026
Unprompted review
Pass Functional Skills logo

Reply from Pass Functional Skills

Thank you for your review, Sue. We’re so pleased to hear that your son passed his Level 2 Maths first time. It’s great to know you found the team helpful whenever you needed support. Congratulations to him on a fantastic achievement.

Rated 5 out of 5 stars

Amazing experience

Amazing experience. Straightforward, supportive, flexible - exactly what I needed. My aim was to get functional skills certificates as soon as possible, and I managed to turn them around in less than 4 weeks.
The online learning is comprehensive, clear and concise - the studying process is clearly marked and reflected true progress.
I followed the course and felt completely ready and confident for my exams.
The convenience of online exams combined with the clear guidance is another winning point.
I feel the cost was very reasonable and was the best on the market for the resources and exams combined.
I have received the results and certificates within a week of sitting my exams.
I even got a card from the team congratulating me on my exam success!
Definitely recommend for an independent, confident learner.
Thank you for a great experience!

16 January 2026
Unprompted review
Pass Functional Skills logo

Reply from Pass Functional Skills

Thank you for such thoughtful feedback, Tania, and congratulations on achieving your certificates in under four weeks. That’s a fantastic turnaround.

It’s great to hear that the structure of the course helped you track your progress clearly and feel fully prepared for the exams. We’re also pleased that the flexibility of online exams and the overall guidance made the process straightforward for you.

Receiving your results and certificates quickly, along with a congratulations card, makes the achievement even more special. Thank you for your strong recommendation, and well done again on your success.

Rated 5 out of 5 stars

Great company to take your exams with

Great company to take your exams with. Service was great any questions I had were answered straight away and helped me with my exam. The teaching tools are easy and straightforward and easy to navigate around definitely recommend. Thank you

3 February 2026
Unprompted review
Pass Functional Skills logo

Reply from Pass Functional Skills

Thank you for your feedback, Crystal. We’re really pleased to hear that your questions were answered promptly and that the teaching tools felt clear and easy to use. It’s great to know the whole experience supported you through your exam. Thank you for the recommendation.

Rated 5 out of 5 stars

Really helpful from start to finish

Really helpful resources available for exam preparation. Lots of past papers available on the website which really help. Fantastic support with everyone I spoke with. Would highly recommend.

11 February 2026
Unprompted review
Pass Functional Skills logo

Reply from Pass Functional Skills

Thank you for your review. We’re really pleased to hear that the past papers and preparation resources were helpful, and that you had a positive experience with the support team. We truly appreciate your recommendation.

Rated 5 out of 5 stars

The best!!! 5*

Amazing team, course and exams. I've passed my Functional Skills level 2 in English in no time.
Thanks to their amazingly structured course that was super easy to follow and understand, with lots of examples and full explanations.
Exams very well organised, all the informations are very well communicated prior.
All the instructions regarding setting up your laptop are very well explained.
Emails received in time with full support from the team.
Results received very quick and on point.
Although I was a little bit sceptic when I've done my research for a level 2 functional skills in english, due to the fact that PASS FUNCTIONAL SKILLS was everywhere advertised, I can say I have choosen the best on the market.
Due to my experience with PASS FUNCTIONAL SKILLS, I would highly recommend them as the most serious, on time and amazing service provider.

6 February 2026
Unprompted review
Pass Functional Skills logo

Reply from Pass Functional Skills

Thank you for such detailed feedback, Ghenea, and congratulations on passing your Level 2 English.

It’s great to hear that you found the course clear, well structured and easy to follow, and that the exam process felt organised and well communicated. We’re especially pleased that the instructions, email support and quick results all contributed to a smooth experience for you.

We understand that choosing a provider can feel overwhelming when researching options, so it’s wonderful to hear that your experience reassured you and lived up to expectations. Thank you for your strong recommendation, and well done again on your achievement.

Rated 5 out of 5 stars

All great!

Everything was perfect, Pass Functional Skills will take care of you every step of the way.

13 January 2026
Unprompted review
Pass Functional Skills logo

Reply from Pass Functional Skills

Thank you for your kind words, Fulbert. We’re really pleased to hear that everything felt perfect and that you felt supported throughout the process. That’s exactly the experience we aim to provide.

Rated 5 out of 5 stars

This company is exceptional

This company is excellent. After not studying for over 15 years, I managed to pass within just four weeks. As I didn’t have time to complete the full course, they arranged for me to work with a maths tutor, which was incredibly helpful. The tutor was brilliant and made a huge difference to my progress.

I was working towards a tight deadline at the end of February, and thanks to their support, I passed ahead of schedule. I also found the recommended 3-hour functional skills video extremely useful.

Thank you so much for your support—I would definitely recommend this company to anyone.
K from london

11 February 2026
Unprompted review
Pass Functional Skills logo

Reply from Pass Functional Skills

Thank you so much for sharing your experience, Kerry. Returning to study after more than 15 years and passing within just four weeks is an incredible achievement, especially while working to a tight deadline.

We’re really pleased that arranging one-to-one support with a maths tutor helped accelerate your progress and that the recommended 3-hour Functional Skills video proved useful as well. It’s great to hear that the flexibility of the support allowed you to meet your February target ahead of schedule.

Thank you again for your recommendation, and congratulations on your well-deserved success.

Rated 5 out of 5 stars

I am so grateful for everything the…

I am so grateful for everything the pass team helped me with. On my final exam my computer decided to completely freeze after I had completed the last question. I panicked and called the Pass team as quick as I could to which they reassured me and told me it would be okay and that they could see my exam. They were so kind and everything was so easy to use. Such a good service and really kind people. Thank you

18 February 2026
Unprompted review
Pass Functional Skills logo

Reply from Pass Functional Skills

Thank you for sharing this, Bethany. That must have been such a stressful moment, especially right at the end of your exam, so we’re really glad the team could reassure you quickly and confirm everything was safe.

It’s lovely to hear that you found the service kind and easy to use. Thank you for your thoughtful words, and well done for getting through your exam despite the unexpected hiccup.

Rated 4 out of 5 stars

Used pass for my level 2 functional…

Used pass for my level 2 functional skills maths, video tutorials are clear and well explained, i received a revision pack an exam pack and 2 practice papers on the post promptly, website has always worked for me, video tutorials are clear and their exam questions are harder than the exams which is ideal as the exam doesnt feel too stressful on the day, they word their questions a lot differently compared to tquks exam, they could do with exposing learners to those style questions from the start to prevent revision stress and to properly embed learning. Had a few technical problems with my exam, had the exam instructions video been clearer it could be avoided, pass functional skills on the whole were prompt, patient and very professional when i was upset as i couldnt access my exam, rosie and lilly especially were very kind and efficient, however 2 others i spoke to (i wont name them) were argumentative, one was over email when i emailed in about where to find resources for a section i was stuck on and the videos were not working for me, she didnt once point me in the direction of the many worksheets and videos they have in their extra revision section or on the website, another one was over the phone and again unnecessarily argumentative when i was trying to trouble shoot my exam but on the whole id recommend pass and tquk and advise others to sit their exams on a weekday between 9 and 5 when tquk are available to troubleshoot with you over the phone if you have issues, there is also a ln option to have an invigilator present if its someone who struggles with technology which i wasnt told about. Passed my maths exam first time, coming from someone who isnt good at maths at all.

31 January 2026
Unprompted review
Pass Functional Skills logo

Reply from Pass Functional Skills

Thank you for such a detailed and balanced review, Becki, and congratulations on passing your Maths Level 2 first time.

It’s great to hear that the video tutorials, posted revision materials, and practice papers supported you well, and that the exam felt less stressful on the day because of the level of preparation. We really appreciate your constructive feedback about question wording, revision exposure, and the clarity of exam instruction videos. Comments like this are genuinely helpful as we continue improving the learner experience.

We’re especially pleased that Rosie and Lilly were able to support you calmly and professionally when you encountered technical issues. At the same time, we’re sorry to hear that a couple of your interactions did not feel as helpful as they should have. That’s certainly not the standard we aim for, and your feedback will be taken on board internally.

Thank you as well for sharing practical advice for future learners regarding timing and support options. Most importantly, well done on achieving your pass, particularly if maths hasn’t been your strongest subject. That’s a brilliant accomplishment.

Rated 5 out of 5 stars

Excellent .I wish I had done all my…

Excellent .I wish I had done all my course with this company.First class . I only did the exam.Results within 2 days . Do not waste your time with learn direct for your functional skills. You pay over 300 and I am still waiting over 5 weeks to book a exam .

7 February 2026
Unprompted review
Pass Functional Skills logo

Reply from Pass Functional Skills

Thank you for your feedback, Zoe. We’re really pleased to hear that your exam experience with us was smooth and that you received your results so quickly.

We appreciate you sharing your comparison, and we’re glad we could provide the straightforward and efficient service you were looking for. Congratulations on completing your exam.

Rated 5 out of 5 stars

Excellent Course – Helped Me Pass First Time!

I had a fantastic experience with this company from start to finish. Maths has always been a weak point for me and was the only qualification holding me back. Thanks to this course, I passed my Level 2 Maths first time!
The course material is second to none and perfectly suited for the exam. I especially appreciated that every question comes with both written and video explanations, which made difficult topics much easier to understand. The revision programmes were also incredibly helpful in the lead-up to the subject tests and gave me the confidence I needed going in.
I couldn’t be happier with the support and quality of the course. It has truly helped me move forward with my career. Highly recommend!

13 February 2026
Unprompted review
Pass Functional Skills logo

Reply from Pass Functional Skills

Thank you for your wonderful feedback, Brandon. We’re thrilled to hear that the course helped you overcome your challenges with maths and that you passed your Level 2 Maths first time! It’s great to know that the course material, including the written and video explanations, made difficult topics easier to grasp.

We’re so pleased that the revision programmes helped build your confidence, and we’re really glad to have played a part in supporting your career goals. Thank you for the high recommendation, and congratulations again on your success!

Rated 5 out of 5 stars

great experience

great experience, easy to navigate when on the exam papers, got my results extremely fast, would recommend to anyone looking to do a maths qualification

9 January 2026
Unprompted review
Pass Functional Skills logo

Reply from Pass Functional Skills

Thank you for your feedback, Jake. We’re glad to hear that navigating the exams was easy and that you received your results quickly. We really appreciate your recommendation and are happy we could help you with your maths qualification.

Rated 5 out of 5 stars

I'm glad to have chosen PFS to obtain…

I'm glad to have chosen PFS to obtain my qualification. My experience was excellent from arranging my course and exam package through to taking the exams. All my calls were answered quickly and in a very polite and professional manner, any issues were resolved quickly there and then or prompt call back received with my enquiry being resolved. The course material, mock and practice exams were so helpful and the percentage marks, checks, overall progress as I continued through the material was a great prompt and motivator to keep increasing my mark. I went from a 30% of passing to 100% in a few months, which shows how well constructed the course material is helping to understand and learn quickly. I would recommend PFS to anyone looking to learn and achieve their qualifications.

13 February 2026
Unprompted review
Pass Functional Skills logo

Reply from Pass Functional Skills

Thank you for taking the time to share such detailed feedback. It’s fantastic to hear how your confidence and likelihood of passing improved throughout the course, going from feeling far from a pass to being fully exam ready in just a few months is a huge achievement and a real credit to your commitment.

We’re really pleased that the course structure, progress tracking, and practice exams helped keep you motivated, and that the team were able to resolve any queries quickly and professionally along the way.

Thank you for your recommendation, and congratulations again on gaining your qualification.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look