Ordered 2 different changing robes which were great value for money and Passenger offer the larger sizes which is great for me. Returned one as it didn’t quite fit but the returns process was very eas... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My first purchase from Passenger and wont be my last. The product was EXACTLY as advertised. Zero disappointment upon receiving in the mail (in the recyclable packaging - bonus points!). The sizing w... See more
Company replied
Quick delivery. Really excellent quality garments - men's shorts, men's wicking top & women's shirt - all well made, nicely cut and fit well. Hubby very pleased with his items - the shorts have become... See more
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Towel lined dry robe, my usual size is UK10 or M, decided to go for S as I may be using it not only at the beach. It’s perfect, still plenty of room for changing and great quality, warm, windproof, d... See more
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Company details
- Clothing Store
- Men's Clothing Store
- Outdoor Clothing and Equipment Shop
- Outerwear Store
- Women's Clothing Store
About Passenger
Written by the company
Passenger is a responsible outdoor clothing and gear brand rooted in nature, connection, and wellbeing. Our purpose is to inspire meaningful escapism, enabling more people to spend more time pursuing their passions.
High-quality, stylish, and built to perform, our products blend function and responsibility, leaving a smaller footprint. Everything you need, nothing you don’t. For every order, we plant a tree.
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Responsibility
Contact us
Passenger
Written by the company
- Two million trees planted and counting...
- We know that by inspiring people to spend more time outdoors and offering a product that enables them to do that easily, people will fall in love with the outdoors. And in turn will want to protect the places where they play, look after them and advocate for them. This is why our Plant & Protect programme is so important to us. For every order, we plant a tree, and continue to protect acres and acres of rainforest in partnership with two amazing conservation charities, Trees for the Future and Rainforest Trust.
Contact info
Passenger, Hampshire, United Kingdom
- hello@passenger-clothing.com
- passenger-clothing.com
4.6
Excellent
51K reviews
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Love the clothes!
Love the clothes, great purchases made in the sale, and always speedy delivery.
22 June 2026
Good customer service
There was a problem with the third party shipping company so my package was mis-delivered and stolen. Passenger was prompt in issuing a full refund and waving the shipping on the replacement item. The quality of the products I bought was excellent. Despite the mix up, I was impressed by their customer service and products.
14 January 2026
May use AI-assist with repliesRead more
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Deceptive checkout traps and terrible support. Avoid!
I strongly recommend avoiding Passenger Clothing. While their products are decent, their customer service and pricing transparency are an absolute joke. I have spent over €600 on their items, but after being treated like this, I am taking my business to companies that actually value loyal customers.
I was browsing their EU website and added sale items to my cart. At checkout, when I entered Germany as my delivery country, the prices instantly jumped. One shirt skyrocketed from a €37 sale price to the €79 full retail price. There was no warning or explanation on the screen. Assuming it was a technical glitch, I placed the order, expecting a reasonable customer service team to adjust the price.
Instead, their agent (Lauriane) gave me the most ridiculous corporate excuse: she stated that since I wanted delivery to Germany, I should have known to order from their German website. She claimed that because I used the EU site, the system "had to adjust the pricing at checkout to align with Germany."
This is a completely deceptive bait-and-switch tactic. As a customer browsing an EU site, it is not my job to guess that entering a shipping address will secretly double the price of an item because of internal warehouse or regional politics. If you advertise a price on the site I am using, you should honor it. Forcing a price hike at the very last second of checkout is hidden and unacceptable.
To make matters worse, this company is consistently unreliable with shipping. On my previous order, I shipped directly to Finland. Immediately after that purchase, Finland was completely removed from their delivery options without any notice.
I am giving them one star only because I cannot give them zero. I am moving my loyalty to brands that care about customer satisfaction and don't expect their buyers to audit their broken regional website systems. Do not waste your money here.
22 June 2026
Reply from Passenger
Hello Marko,
Thanks so much for taking the time to leave your review, however I'm really disheartened to hear of your experience with us.
I believe there has been a misunderstanding here, as our pricing across Europe is the same across countries during our sale periods. From time to time we may run special promotions in certain regions using discount codes, however our previous sale saw our pricing the same across all EU countries.
It sounds like you may have had some items in your basket which had gone back to full price, and this is why they would have changed in your basket when you went to the checkout, as the current price will have updated. I'm more than happy to look into this for you to confirm, if you'd like to reach out with your order number.
Thanks again,
Laura - Passenger Team.
Great jacket and a Decent price
9 January 2026
Love Passenger clothing
Love Passenger clothing. I have bought many things from here over the last few years. I love the style of much of their clothing and I find that a lot of their items fit me well. It's expensive full-price, but the sales and outlet are good and the quality of everything is excellent.
5 July 2026
Unprompted review
Cool stuff
Cool stuff, very happy with my purchase, and always looking out for other items
24 November 2025
Love my shorts great quality and value
Love my shorts.
Love colour great quality …. Love everything about them.
Sailed in
Them on Blyth tall ship yesterday. Pockets great for gloves.
Comfortable. Enough movement to pull ropes.
Recommended I am going to purchase another pair.
24 June 2026
The size guide help me select the…
The size guide help me select the correct fit.
I was kept up to date with delivery progress.
Good quality clothing. Great for walking in
24 June 2026
I didnt receive my package and i got no…
I didnt receive my package and i got no notification when it was a) waiting for me and b) it was sent back. Eventually i also didn't get the money back! You have a great brand, please improve your parcel tracking and notification system!
Edit: changed from 1 star to 3 stars, cause the customer service responded very quickly and the refund happened immediately. Thanks for the quick reaction!
15 June 2026
Reply from Passenger
Hello Carina,
Thank you for taking the time to share your feedback, and we're truly sorry for the frustration this has caused. You are completely right to expect clear tracking and notifications at every stage of your delivery, and we're sorry our courier partner fell short here.
We take your feedback seriously and are actively working on improving our notification systems. In the meantime, we have recently introduced DHL as an alternative courier option at checkout to give our customers more reliable tracking.
Regarding your refund, we want to make sure you are fully refunded as quickly as possible. I can see that a member of our customer service team has just reached out to you directly to get this sorted.
Thanks again,
I am a Passenger
Items were as described. Their sales are phenomenal value. Their coats and fleece garments are of exceptional quality
25 June 2026
I’ve always had good service and have…
I’ve always had good service and have never been disappointed with the products.
It’s now one of my go to brands.
23 June 2026
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