Passenger Reviews 

50,837
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 8,461 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting items are well-made with durable materials and accurate sizing, often fitting comfortably as advertised. The delivery service is frequently highlighted for its speed and efficiency, with items arriving well-packaged. Reviewers also commend the overall service, describing the shopping experience as smooth and easy. However, some customers also noted issues concerning order accuracy, such as receiving incorrect sizes or missing items. Additionally, a few people experienced problems with delivery, including orders not arriving or significant delays, sometimes leading to refunds without prior consultation.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing items as excellent,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent and high... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the quick and speedy... See more

Order

Customers had ambiguous experiences with order, with many reporting issues such as missing items, wrong... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the great service from order... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 2 different changing robes which were great value for money and Passenger offer the larger sizes which is great for me. Returned one as it didn’t quite fit but the returns process was very eas... See more

Company replied

Rated 5 out of 5 stars

My first purchase from Passenger and wont be my last. The product was EXACTLY as advertised. Zero disappointment upon receiving in the mail (in the recyclable packaging - bonus points!). The sizing w... See more

Company replied

Rated 5 out of 5 stars

Quick delivery. Really excellent quality garments - men's shorts, men's wicking top & women's shirt - all well made, nicely cut and fit well. Hubby very pleased with his items - the shorts have become... See more

Company replied

Rated 5 out of 5 stars

Towel lined dry robe, my usual size is UK10 or M, decided to go for S as I may be using it not only at the beach. It’s perfect, still plenty of room for changing and great quality, warm, windproof, d... See more

Company replied


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Outdoor Clothing and Equipment Shop
  4. Outerwear Store
  5. Women's Clothing Store

About Passenger

Written by the company

Passenger is a responsible outdoor clothing and gear brand rooted in nature, connection, and wellbeing. Our purpose is to inspire meaningful escapism, enabling more people to spend more time pursuing their passions. High-quality, stylish, and built to perform, our products blend function and responsibility, leaving a smaller footprint. Everything you need, nothing you don’t. For every order, we plant a tree.
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Responsibility
Contact us

Passenger

Written by the company

Two million trees planted and counting...
We know that by inspiring people to spend more time outdoors and offering a product that enables them to do that easily, people will fall in love with the outdoors. And in turn will want to protect the places where they play, look after them and advocate for them. This is why our Plant & Protect programme is so important to us. For every order, we plant a tree, and continue to protect acres and acres of rainforest in partnership with two amazing conservation charities, Trees for the Future and Rainforest Trust.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

51K reviews

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4.6

All reviews

(50,837)

9,070 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing quality

Amazing quality, fast shipping!

22 June 2026
Passenger logo

Reply from Passenger

Hey Jordy, 
Thank you for your review! 
Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

Great quality

Great product quality

First time buyer here in NZ and happy to purchase again - in fact I have already put in my next order!

I'm kind of keeping it a secret but telling those who ask because I dont want everyone else buying the same stuff as me! Lol

22 June 2026
Passenger logo

Reply from Passenger

Hey Johnny, 
Thank you so much for your lovely review! 
Best wishes, 
Harrison
Passenger Team

Rated 5 out of 5 stars

Great online service and quick…

Great online service and quick delivery, sadly one of the items purchased didnt fit but the returns experience was easy and quick. Can fault anything and will definitely purchase again. Plus great quality items too

22 June 2026
Passenger logo

Reply from Passenger

Hey Jen, 
Thank you for your review! 
I'm sorry to hear that the item wasn't quite right, but I'm glad to hear that the returns process was nice and easy :)
Best wishes, 
Harrison
Passenger Team

Rated 5 out of 5 stars

good service and quality clothing

good service and quality clothing, but more importantly looking after the enviroment👌👍

21 June 2026
Passenger logo

Reply from Passenger

Hey Emyr, 

Thank you so much for your lovely review! 

Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

Cute shorts

Quick delivery in recyclable packaging to find beautiful well made shorts. Happy customer! Can’t wait to take to Australia ;)

22 June 2026
Passenger logo

Reply from Passenger

Hey Sarah, 
Thank you for your review and have a lovely time in Australia! 

Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

Superb clothing

21 June 2026
Passenger logo

Reply from Passenger

Hey Angela, 
Thank you so much for your review! 
Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

Recommended by a friend

Recommended by a friend, quality product. Excellent delivery service.

21 June 2026
Passenger logo

Reply from Passenger

Hey there, 

Thank you for your lovely review! 

Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

A really great choice of products….

A really great choice of products and at very competitive prices.
An easy to navigate website, great delivery updates and good offers in the outlet too, well done Passenger.

21 June 2026
Passenger logo

Reply from Passenger

Hey Martin, 
Thank you so much for your review! 
It's lovely to hear about your experience and I'll pass on your comments to our team :)
Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

Great bag

Great bag - husband loved it

21 June 2026
Passenger logo

Reply from Passenger

Hey Bethany, 
Thank you for your review and it's great to hear that your husband loves the new bag! 
Best wishes, 

Harrison
Passenger Team

Rated 4 out of 5 stars

Sizes are on the large side

Great service. However Tee shirts are sized on the large size. I chose large after looking at the models and they were too big for me by quite a bit. I could have returned my order for a medium, but I have a great big strapping 21 year old son, and these fit him well ! I re ordered mine in a medium and everyone's happy 😊

21 June 2026
Passenger logo

Reply from Passenger

Hey Tezzo, 

Thank you for your review and for you feedback! 
Best wishes, 

Harrison
Passenger Team

Rated 4 out of 5 stars

Good products

Good products, im just a bit worried about tendency to pilling a lot over time.
But what i have to uplift is generously long sleeves, u hardly see it on anything these days.

18 February 2026
Passenger logo

Reply from Passenger

Hey Adam, 
Thank you for your review and I'm sorry to hear about this concern! 
If there are any issues with your item within 12 months of the purchase, please let us know and we can look into the matter further. 

Best wishes, 

Harrison
Passenger Team

Rated 4 out of 5 stars

Nice hat

Nice hat. Quite well made. A few lose threads. The packaging was decent.

21 June 2026
Passenger logo

Reply from Passenger

Hey Chris, 
Thank you for your review and I'm sorry to hear about the loose threads!

Please reach out to our customer service team, who can take a look into this matter and offer further assistance :)

Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

First time buyer

First time buyer, ordered two sizes for everything, quick shipping, quick return/refund.

18 June 2026
Passenger logo

Reply from Passenger

Hey there,

Thank you so much for your review! 

Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

Very good quality

Very good quality . Nice looking .

21 June 2026
Passenger logo

Reply from Passenger

Hey Dagmar, 

Thank you for your review! 

Best wishes, 

Harrison
Passenger Team

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