Prompt, courteous, attentive............however, tried to sell me items that had been dealt with 8 months previously by Parkway themselves at the same workshop. Made me feel quite uncomfortable and u... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy drop off. No feedback on my request to check front tyre. No message regarding car being ready and queued at 5.25 to collect car. The health check video recording was poor and audio was not cl... See more
Company replied
The great customer service from Olivia and the guys in the car park who parked my car for me as I was struggling. Olivia was very friendly and professional and kept me informed regarding the progress... See more
Company replied
Dealing with Tom McKenna has been brilliant from start to finish. He has kept me up to date every step of the way and has gone way above and beyond my expectations, with helping me sort issues prev... See more
Company replied
Company details
Written by the company
Showroom for new and secondhand Volkswagen vehicles with on-site servicing and repair workshop.
Contact info
Locomotive Way, DE24 8PU, Derby, United Kingdom
- 01332 268800
- feedback@parkwayvolkswagen.co.uk
- parkwayvolkswagen.co.uk
4.4
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from Parkway Volkswagen
Thank you for taking the time to leave us a review. We're delighted to hear that you received polite and competent service throughout your experience, from vehicle collection right through to its return.
Providing a smooth, professional, and hassle-free service is what we strive for, so it's great to know our team delivered this for you.
We appreciate your feedback and look forward to welcoming you back to Parkway Volkswagen in the future.
Kind regards,
The Parkway Volkswagen Team
EXCELLENT customer service
EXCELLENT customer service - made to feel special - AMAZING staff, environment - delighted with the experience
23 July 2026
Reply from Parkway Volkswagen
Thank you for your fantastic review. We are delighted to hear that you received excellent customer service and that our team made you feel special throughout your visit.
It's wonderful to know that both our staff and dealership environment contributed to such a positive experience. Creating a welcoming atmosphere and delivering exceptional customer care are priorities for us, so your kind words mean a great deal to the whole team.
Thank you for choosing Parkway Volkswagen. We truly appreciate your feedback and look forward to welcoming you back again in the future.
Kind regards,
The Parkway Volkswagen Team
Could not be faulted
Could not be faulted. Really excellent service. Must be one of the best VW dealerships around. They really seem to care about satisfying the customer.
22 July 2026
Reply from Parkway Volkswagen
Thank you for your wonderful review. We are delighted to hear that your experience with Parkway Volkswagen could not be faulted and that you received such excellent service from our team.
Your comments mean a great deal to us, especially your recognition of our commitment to customer satisfaction. We work hard to ensure every customer feels valued and supported throughout their journey with us, so it's fantastic to know that this came across during your visit.
Thank you for your kind recommendation. We truly appreciate your feedback and look forward to welcoming you back to Parkway Volkswagen in the future.
Kind regards,
The Parkway Volkswagen Team
All the staff were friendly and helped…
All the staff were friendly and helped me as I had a crisis at home and they all helped me by pushing the car through the service they were so kind and understanding thank you so much
22 July 2026
Reply from Parkway Volkswagen
Thank you for taking the time to leave such a heartfelt review. We are delighted to hear that our team was able to support you during a difficult time and help ensure your vehicle was serviced as quickly as possible.
Providing excellent customer care is at the heart of what we do, and it's wonderful to know that our team's kindness, understanding, and willingness to help made a positive difference when you needed it most.
Your feedback means a great deal to us, and we will be sure to share your kind words with the team. Thank you again for choosing Parkway Volkswagen, and we look forward to helping you in the future whenever you need us.
Kind regards,
The Parkway Volkswagen Team
I bought an ID.3 and I absolutely love…
I bought an ID.3 and I absolutely love it! Harry was amazing and made it very easy. Great experience!
6 July 2026
Unprompted review
Reply from Parkway Volkswagen
Thank you for taking the time to leave us a review. We're thrilled to hear that you're loving your new ID.3 and that you had such a great experience with us.
Harry will be delighted to receive your feedback. Making the car-buying process as straightforward and enjoyable as possible is our goal, so it's fantastic to know that he was able to support you every step of the way.
Thank you for choosing Parkway Volkswagen. We wish you many happy and enjoyable miles in your new ID.3 and look forward to welcoming you back in the future.
Kind regards,
The Parkway Volkswagen Team
Service
Vehicle collected from home and re delivered fully serviced and MOT the same day. Vehicle had been cleaned as well. Excellent
21 July 2026
Reply from Parkway Volkswagen
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that you were pleased with our collection and delivery service and that your vehicle was serviced, MOT'd, and returned to you on the same day. It's also great to know that the additional vehicle clean was appreciated.
Providing a convenient, efficient, and high-quality service is something we strive for, so your feedback means a great deal to the team.
Thank you for choosing Parkway Volkswagen. We look forward to assisting you again in the future.
Kind regards,
The Parkway Volkswagen Team
Poor communication throughout
Poor communication throughout servicing. Have been three times & told they would give the car a ‘complimentary valet’ & every single time this was not done.
High pricing on suggested fixes.
18 July 2026
Reply from Parkway Volkswagen
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
We understand your frustration regarding the communication throughout your service visits and are particularly disappointed to learn that the complimentary valet you were promised was not completed on multiple occasions. We appreciate how this would affect your confidence in the service provided, especially when it has happened more than once.
We also note your comments regarding the cost of the recommended repairs. Our aim is always to provide transparent advice and pricing, enabling customers to make informed decisions about their vehicle maintenance. However, we regret that this did not come across positively during your visits.
Your feedback is valuable to us and has been shared with the relevant management team for review. We are committed to improving our service and communication standards and appreciate you bringing these concerns to our attention.
Kind regards,
The Parkway Volkswagen Team
Reply from Parkway Volkswagen
Thank you for your review.
We're delighted to hear that you were pleased with the service you received and that everything went smoothly during your visit. Providing a straightforward and positive experience for our customers is always our goal, so it's wonderful to know we met your expectations.
We appreciate you taking the time to share your feedback and look forward to welcoming you back to Parkway Volkswagen in the future.
Kind regards,
The Parkway Volkswagen Team
Reply from Parkway Volkswagen
Thank you for your 5-star review.
We're delighted to hear that you had a great experience with Parkway Volkswagen and that our team kept you fully informed throughout the process. Providing clear communication and excellent customer service is something we take great pride in.
We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
The Parkway Volkswagen Team
Anthony in the Leicester branch made…
Anthony in the Leicester branch made our experience of buying a car online an absolute breeze- he was super efficient and helpful and went above and beyond when arranging the delivery. Would definitely recommend and would also buy from here again in the future. Thank you.
27 July 2026
Unprompted review
Reply from Parkway Volkswagen
Thank you for your wonderful review.
We're delighted to hear that Anthony made your online car-buying experience such a smooth and enjoyable one. Providing excellent customer service from enquiry through to delivery is something we pride ourselves on, and it's fantastic to know that Anthony went above and beyond to help.
Thank you for your recommendation and for choosing Parkway Volkswagen. We hope you enjoy your new car and look forward to assisting you again in the future.
Kind regards,
I would like to start by thanking your…
I would like to start by thanking your customer service team for their politeness and helpful assistance during my recent visit. The service experience itself was very pleasant.
However, upon reviewing my invoice, I noticed a charge for a car wash. Prior to the service, I was asked if I would like my car washed, and I specifically mentioned that it was already clean and that I did not request a wash. Furthermore, the car was not washed during the service.
Given the situation, I believe this charge was included by mistake. Could you please review the invoice and arrange a refund or an adjustment for the unrequested fee?
I have attached a copy of my invoice for your reference.
Thank you for your understanding and prompt assistance.
Best regards,
Mesut Cakmak
07456363677
10 July 2026
Reply from Parkway Volkswagen
Thank you for your review, Mesut, and for your kind comments about our customer service team. We're delighted to hear that you found the team polite and helpful, and that your service experience was a positive one.
We're sorry to learn of your concerns regarding the car wash charge on your invoice. We take all customer feedback seriously and would like the opportunity to look into this matter further.
A member of our management team will be in contact with you shortly to discuss your concerns and review the details of your invoice.
Thank you for bringing this to our attention, and we appreciate the opportunity to resolve this for you.
Kind regards,
The Parkway Volkswagen Team
Reply from Parkway Volkswagen
Thank you for your lovely review.
We're delighted to hear that you found our team welcoming, kind, and knowledgeable. Providing a friendly and professional experience for our customers is always our goal, so it's great to know this was reflected during your visit.
We appreciate your feedback and look forward to welcoming you back to Parkway Volkswagen in the future.
Kind regards,
The Parkway Volkswagen Team
Polite and helpful staff
Polite and helpful staff, excellent customer service. Kept me well informed of work progress.
17 July 2026
Reply from Parkway Volkswagen
Thank you for your kind review.
We're delighted to hear that you found our team polite and helpful and that you received excellent customer service throughout your visit. Keeping our customers informed every step of the way is very important to us, so it's great to know that you felt well updated on the progress of the work being carried out.
We appreciate your feedback and look forward to welcoming you back to Parkway Volkswagen in the future.
Kind regards,
The Parkway Volkswagen Team
Reply from Parkway Volkswagen
Thank you for your kind review.
We're delighted to hear that you received very good service and found our staff to be excellent. Our team works hard to provide the highest level of customer care, so it's wonderful to know your experience reflected this.
We appreciate your feedback and look forward to welcoming you back to Parkway Volkswagen in the future.
Kind regards,
The Parkway Volkswagen Team
great and helpful staff
17 July 2026
Reply from Parkway Volkswagen
Thank you for your kind review.
We're delighted to hear that you found our staff to be great and helpful. Providing excellent customer service and support is our priority, so it's wonderful to know that our team made a positive impression during your visit.
We appreciate your feedback and look forward to welcoming you back to Parkway Volkswagen in the future.
Kind regards,
The Parkway Volkswagen Team
Reply from Parkway Volkswagen
Thank you for your kind review.
We're delighted to hear that you received excellent service and good communication throughout your experience with us. Keeping our customers informed and providing the highest level of service are key priorities for our team, so it's great to know we met your expectations.
We appreciate your feedback and look forward to welcoming you back to Parkway Volkswagen in the future.
Kind regards,
The Parkway Volkswagen Team
Excellent customer service and kept…
Excellent customer service and kept informed as to progress. Video was very informative.
8 July 2026
Reply from Parkway Volkswagen
Thank you for your fantastic review.
We're delighted to hear that you received excellent customer service and were kept informed throughout the progress of the work on your vehicle. It's also great to know that you found the video update informative, as we aim to provide clear and transparent communication at every stage of your visit.
We appreciate your feedback and look forward to welcoming you back to Parkway Volkswagen in the future.
Kind regards,
The Parkway Volkswagen Team
Fantastic customer care and service…
Fantastic customer care and service from Jordan the Sales Manager. Following a major software update which knocked out the reversing camera on my ID Buzz my local VW dealership was unable to solve the problem, despite having the vehicle some three weeks. At a loss as to how to resolve the problem I contacted VW Parkway Northampton from whom I’d purchased the vehicle from 10 months earlier. Having explained my dilemma to Jordan he was extremely helpful and offered to try and resolve the problem under my warrantee. Having dropped the vehicle off Jordan rang me within a hour to tell me the camera was reinstated and back up and running! Brilliant services from Jordan and the Technical Team. I’d highly recommend VW Parkway Northampton for the excellent service they provide.
23 July 2026
Unprompted review
Reply from Parkway Volkswagen
Thank you for your fantastic review.
We're delighted to hear about the excellent experience you had with Jordan and our Technical Team at Parkway Volkswagen Northampton. Customer care is at the heart of everything we do, and it's wonderful to know that Jordan was able to step in and help resolve the issue with your ID. Buzz when you were struggling to find a solution elsewhere.
We'll be sure to pass on your kind comments to Jordan and the team. It's great to hear that the reversing camera issue was diagnosed and resolved so quickly, getting you back on the road with confidence.
Thank you for your recommendation and for choosing Parkway Volkswagen. We look forward to assisting you again in the future.
Kind regards,
The Parkway Volkswagen Team
Reply from Parkway Volkswagen
Thank you for your kind review.
We're delighted to hear that you found our service to be first-class and very prompt. Providing an efficient, professional experience for our customers is something we take great pride in, so it's wonderful to receive your feedback.
We appreciate your support and look forward to welcoming you back to Parkway Volkswagen in the future.
Kind regards,
The Parkway Volkswagen Team
Service was on the phone
Service was on the phone. No interaction. We’re not the best I’ve dealt with over the years. We’re stand offish. Getting info was like drawing teeth.
Result won’t go there again also fed up of e mails telling me they have 800 used cars for sale but no space for customers to park at the dealers.
13 January 2026
Reply from Parkway Volkswagen
Thank you for taking the time to leave your feedback.
We're sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be when communication is not as clear or proactive as it should be, and we're disappointed to learn that you felt obtaining information was difficult.
We also appreciate your comments regarding parking and our marketing emails. Customer feedback is invaluable in helping us identify areas where we can improve both our service and the overall customer experience.
Kind regards,
The Parkway Volkswagen Team
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