ParkMobile logo
Visit website

ParkMobile Reviews 

417
•
TrustScore 3.5 out of 5

3.4

Parking Lot
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention significant difficulties using the mobile application, noting unexpected charges, automatic subscription enrollments, and problems trying to update active parking sessions. Customers also express immense frustration regarding poor customer service responsiveness, long telephone hold times, and unhelpful support teams when attempting to resolve billing disputes. Some reviewers were happy with how convenient the parking process can occasionally be when the software functions properly during busy events. However, others experienced persistent problems with incorrect zone numbers, unmatching street signs, and unexpected parking fines issued unfairly across different cities.

What people talk about most

Application

Users describe negative interactions with application functionality, reporting that the platform fails to... See more

Payment

Customers expressed widespread dissatisfaction regarding payment issues, frequently reporting unexpected... See more

Customer service

Reviewers express deep frustration and dissatisfaction regarding customer service. Consumers report enduring... See more

Location

Consumers find location to be ambiguous, reporting great frustration with mismatched zone numbers and street... See more

Price

Reviewers highlight deep frustration regarding price, stating that consumers face unexpected fees and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

If the app works right, it's good. But so many examples of the company doing tricky and wrong things makes me know the company's management must have an unethical leaning.

Rated 3 out of 5 stars

Convenient way to add parking and extend while at event, but "extend" button does not confirm extension- it adds more parking. Possibly the App could add a "confirm" "accept" or "are you sure" but... See more

Rated 2 out of 5 stars

Park mobile has continued to charge me for 2 vehicles I do not have even though I have removed from app and online. They do not tell you that there is an additional step to removing vehicles and will... See more

Rated 2 out of 5 stars

I went to downtown Columbus, Ohio to meet a friend for happy hour at Hyde Park. She got there and parked in zone 31114 and used the app without incident. I parked right in front of her but could not... See more

Company details

  1. Parking Lot

Written by the company

ParkMobile lets you easily find and pay for parking using our free app or online for over 1 million spaces across the country. Find parking today! Park at on-street zone parking spots, lots, reservation garages, college campuses, airports, and stadium ...

Contact info

3.4

Average

TrustScore 3.5 out of 5

417 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(417)

34 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

This app really makes parking easier

This app really makes parking easier. Instead of shuffling around for coins or roaming around for the parking station, this app really helps me park and pay so quickly! Also recharging the parking meter is so easier and so convenient on my phone!! Thank you!!!

1 June 2025
Unprompted review
Rated 1 out of 5 stars

Worst support experience.

Filed 6 support tickets, all closed by them without solving the issue. Phone support takes forever to be connected, then after the call connected, the agent said she could not hear me and hung up.
2 years after they were hacked I still cannot get my account back.

27 May 2025
Unprompted review
Rated 5 out of 5 stars

Super easy to use and convenient

Super easy to use! It’s stressful enough to have to find parking when driving around, it’s wonderful not having to worry about paying, whether your in the right spot, tracking how much time you have, increasing time, etc. All that is taken care of by the app. Thank you!!!

15 May 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look