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ParkBee Reviews 

10,118
•
TrustScore 3.5 out of 5

3.5

Valet Parking Service
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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, most reviewers were somewhat happy with their experience overall. Consumers appreciate the clear instructions provided for navigating to the facilities, booking spaces, and easily opening barriers upon arrival. Many users also highlight the quick responses and exceptionally helpful assistance received from support agents when booking questions arise. However, some people mentioned experiencing frustrating issues when arriving at fully booked car parks with zero available spaces left. Others noted that customer service representatives were completely unhelpful or unresponsive when handling urgent entry problems. Furthermore, several customers complained about receiving unexpected parking fines despite having active, pre-paid reservations in place.

What people talk about most

Location

Clients share ambiguous opinions on location, noting difficulties with finding spaces and accessing specific... See more

Booking process

Customers had ambiguous experiences with the booking process, noting that it is easy to view parking options... See more

Service

Reviewers highlight negative aspects of service, expressing deep dissatisfaction with unhelpful support,... See more

Payment

People report negative experiences with payment, noting they were charged twice despite booking in advance,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as some reviewers praise the quick... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I used this app and pre-booked my parking, then got charged the full amount to leave the car park. I was trapped in there unless I paid again, and ParkBee support would not help me out. Hoping I rec... See more

Company replied

Rated 5 out of 5 stars

Attending a concert at the Eventim Apollo and still managed to book a parking space on the night with Parkbee - easy to book and pay, simple click to open barriers both coming and going. Only Complain... See more

Rated 5 out of 5 stars

I used Park Bee for the first time this minute and it was excellent. Easy to see the range of parking options (in Edinburgh), book and pay. Really good communication from confirmation of booking to re... See more

Company replied

Rated 5 out of 5 stars

1st time using them and as a typical bloke, I didn't read their instructions on how to use the app. Got charged by parkbee and I paid to get out of the car park. Contacted Parkbee, told them what ha... See more

Company replied

Company details

  1. Valet Parking Service
  2. also in
  3. Online Marketplace
  4. Parking Garage
  5. Public Parking Space

Written by the company

ParkBee is on a mission. City streets are filled with parked cars, while off-street parking spaces remain empty. Together, we can change that. We’re building a dense digital network of off-street parking locations, optimising underutilised spaces and making parking more convenient and affordable. We help drivers find, reserve or subscribe to their perfect parking space. Whatever your need, we have the space for you.

Contact info

3.5

Average

TrustScore 3.5 out of 5

10K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

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3.5

All reviews

(10,118)

194 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Parking was easy

Parking was easy, once we found the lot. The signs weren’t very obvious though. We drove past it twice before we saw where to go. Also, the wording was a little unclear about how to make sure exits and reentry into the lot. That said, it worked out very well for us. Thanks!

25 August 2024
Unprompted review
Rated 1 out of 5 stars

I could not access the car space I had…

I could not access the car space I had booked and paid for, the street was blocked and could not turn into the church where I booked. I have tried contacting Park Bee as I need a refund

16 August 2024
Unprompted review
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Reply from ParkBee

Thank you very much for your review. I am very sorry to read that you were unable to reach our location as the road was blocked by a 3rd party. Please may I ask you to reach our directly to us via support@parkbee.com. Our customer support will then rectify this situation for you, and take any steps required to prevent a similar issue's re-occurring at the location.

Rated 5 out of 5 stars

Secured space

Neat and secured parking space. Could do better with the closing time tho, but overall experience was good.

25 August 2024
Unprompted review
Rated 1 out of 5 stars

Discount from the Hotel doesn‘t work. Place was dirty

Two and a half day for over 118€.
To mutch for a dirty parc space.

24 August 2024
Unprompted review
ParkBee logo

Reply from ParkBee

Thank you very much for your review. I am very sorry to read that you were unable to us the account code. We would like to investigate this further, and assist you in order to ensure the correct fees were applied. Please may I ask you to reach our directly to us via support@parkbee.com. Our customer support will then rectify this situation for you, and take any steps required to prevent a similar issue's re-occurring at the location.

Rated 4 out of 5 stars

Parkin Liege Rotterdamstraat

Great location, easy to find, near the Liege Center. parking only on decks 1&2 which are accesible by a narrow ramp up/down so owners of larger cars need to be very careful

25 August 2024
Unprompted review
Rated 5 out of 5 stars

Easy using

Booking via the app is simple and clear. Once you arrive at the parking garage, you don't need to do anything else - just drive in and out.

25 August 2024
Unprompted review
Rated 2 out of 5 stars

Very unhelpful

On arrival we could not get entry with the link we were sent, after numerous attempts I called the number & was told by a gentleman “I’m sorry but it must be broken, there is nothing I can do . Will have to get a maintenance person out but do not know when that will be , so all I can do is give you a refund “ not something I wanted to hear when we have driven 80 miles to spend a weekend in London .

24 August 2024
Unprompted review
ParkBee logo

Reply from ParkBee

Hi Michelle,

I am sorry to hear about your situation. It can happen that gates are broke but of course we should try our best to come with a proper solution. We will check why this was not done in your situation.

Please contact support@parkbee.com for a proper compensation, mentioning this review.

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